Americana is hiring an Assistant Quality Manager in Kuwait to support the implementation and expansion of the quality management system across the market, helping manage the Quality Assurance team while ensuring food safety, brand compliance, and quality standards are maintained.
Job Type at a Glance
Employment: Full-Time, On-Site, Kuwait
Focus: Quality Assurance, Food Safety, Brand Compliance
Standards: HACCP, ISO, GFSI, GMP
About the Role – Quality System Implementation
Core Function: Support implementation and expansion of the quality management system
Team Support: Help manage the Quality Assurance team and specialist professionals
Compliance Focus: Follow Americana Quality Management System SOPs
Audit Programme: Ensure supplier, DC, commissary, and store audits are completed
Career Opportunity & Impact
Strategic Location: Kuwait – key market within Americana’s regional operations
Cross-Functional Reach: Work with Procurement, Supply Chain, Operations, and external regulators
Product Localization: Support developing ingredients and raw materials to Gold Standard specifications
Career Growth: Build a senior quality assurance career with a leading MENA food and restaurant group
Position Overview
This Assistant Quality Manager role supports the implementation and expansion of Americana’s quality management system across the Kuwait market. You will support the annual market Quality Plan, help manage the QA team, ensure supplier and store audits are completed, support local food safety initiatives and incident investigation, analyze performance data, manage relationships across internal and external stakeholders, support product localization, and manage food complaints through thorough investigation and root cause analysis.
Why This Role Matters: As Assistant Quality Manager you help protect brand reputation and consumer safety across a major restaurant and food group, gain exposure to HACCP, ISO, and GFSI frameworks in real operational settings, manage relationships with franchisors, ministry officials, and third-party auditors, support product localization efforts working directly with vendors, and build senior QA leadership experience within one of the region’s leading food companies.
Key Responsibilities
Quality Plan Execution & Team Support
- Provide support to execute elements of the annual market Quality Plan (QP)
- Support recruitment, training, development, and management of specialist professionals where applicable
- Follow all Americana Quality Management System SOPs and advise stakeholders as needed
Food Safety & Quality Initiatives
- Support food safety, quality opportunities, and initiatives including supplier and product approval
- Communicate and train on standards and procedures
- Ensure supplier, DC, commissary, and store audits and the product surveillance programme are completed
- Support local FS initiatives; if Market QA Lead, support risk assessment and incident investigation
Performance Analysis & Stakeholder Management
- Analyze data, report on performance, and identify opportunities to drive improvements
- Communicate effectively with internal functions (Procurement, Supply Chain, Operations) and external stakeholders (franchisors, ministry officials, auditors)
Product Localization & Complaint Management
- Support product localisation initiatives, working with vendors to develop ingredients to Gold Standard
- Ensure product quality through product cutting and evaluations
- Manage food complaints through store and supplier investigation, root cause identification, and corrective actions
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Food Science, Chemistry, Biology, Chemical Engineering, or a related field
Experience Requirements
- Minimum 7 years’ experience in quality assurance/QHSE within restaurant, food manufacturing, or food processing
- Minimum 2 years in a commercial organisation management role preferred
- Working knowledge of GMP and food safety regulations is mandatory
Job Specific Skills
- Detailed understanding of food safety management including HACCP, ISO, and GFSI
- Good understanding of FS principles
- Good working knowledge of compliance methodologies, such as Lead Auditor or Certified Internal Auditor (CIA)
- Ability to successfully manage relationships across multiple stakeholders
About Americana
Americana is a leading food and restaurant group across the MENA region, operating a wide portfolio of brands supported by rigorous quality management, food safety, and brand compliance standards. The Assistant Quality Manager role in Kuwait plays a key part in implementing and expanding the company’s quality management system, working across supplier audits, product surveillance, complaint resolution, and stakeholder relationships that span franchisors, regulators, and internal teams, offering strong exposure across the full quality assurance function within a major regional food business.
Career Excellence: Build a senior quality assurance career with a leading MENA food and restaurant group.
Who Should Apply?
- Senior QA/QHSE Professionals: With 7+ years in restaurant, manufacturing, or food processing
- HACCP/ISO/GFSI Specialists: Comfortable managing multi-site food safety programs
- Lead Auditors/CIAs: Experienced in supplier and facility audit management
- Stakeholder-Focused Managers: Skilled at working across procurement, operations, and regulators
- Product Development Collaborators: Interested in vendor-facing localization work
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