Faidullah Welfare Foundation is dedicated to providing assistance and support to individuals and families experiencing financial and social challenges. We are hiring for the Helping Hands role, a full-time remote position focused on supporting individuals and families in need through direct communication and coordination of services.
About the Role
Core Function: Supporting individuals and families through direct communication and service coordination
Foundation Services: Financial assistance, food aid, housing support, and state social services connection
Mission: Practical, compassionate support that empowers families to navigate difficulties with dignity
Work Model: Full-time, remote
Career Opportunity in UAE Remote Community Support & Nonprofit Work
Location Flexibility: Fully remote role, open to candidates across the United Arab Emirates
Meaningful Impact: Directly helping families access food, housing, and financial assistance resources
Inclusive Culture: A commitment to non-discriminatory, inclusive practices and confidentiality
Career Growth: A genuine entry point into social services, community outreach, and nonprofit careers
Position Overview
This Helping Hands role involves responding to inquiries, gathering relevant information from beneficiaries, and guiding them toward appropriate support programs and state services. You will maintain accurate records, follow up on assistance requests, collaborate with team members to ensure timely help, and may assist with digital outreach and awareness initiatives promoting the foundation’s services.
Why This Role Matters:Â As Helping Hands at Faidullah Welfare Foundation, you provide direct, compassionate support to individuals and families navigating financial and social challenges, build meaningful skills in active listening, case coordination, and clear communication with people from diverse backgrounds, gain exposure to social services, food aid, housing support, and community assistance programs, work flexibly from a remote setting while collaborating closely with a dedicated team, and contribute to a mission centered on dignity, practical help, and genuine community impact.
Key Responsibilities
Beneficiary Communication & Guidance
- Respond to inquiries and gather relevant information from beneficiaries
- Guide individuals and families toward appropriate support programs and state services
- Communicate clearly, respectfully, and sensitively with people from diverse backgrounds
Case Coordination & Follow-Up
- Maintain accurate records of assistance requests and beneficiary information
- Follow up on assistance requests to ensure timely, effective help
- Collaborate with team members to coordinate services across cases
Outreach & Awareness Support
- Assist in organizing digital outreach and sharing resource information
- Contribute to awareness initiatives that promote the foundation’s services
Qualifications & Requirements
Essential Skills
- Strong interpersonal and communication skills, including active listening
- Ability to explain information clearly and sensitively
- Organizational and time-management abilities to handle multiple cases and meet follow-up commitments
- Basic computer literacy and comfort with remote collaboration tools, databases, email, and online forms
- Ability to work independently in a remote setting while collaborating effectively with a diverse team
- Commitment to non-discriminatory, inclusive practices and respect for confidentiality and privacy
Preferred Qualifications
- Understanding of or interest in social services, community support programs, and related resources
- Prior experience in social work, community outreach, customer support, or nonprofit environments
- Relevant education or training in social sciences, human services, or a related field
About Faidullah Welfare Foundation
Faidullah Welfare Foundation is dedicated to providing assistance and support to individuals and families experiencing financial and social challenges. The foundation offers services such as financial assistance, food aid, and housing support to help people stabilize their lives and access essential resources, while also helping community members connect with state social services for benefits including food, housing, and unemployment assistance. The organization focuses on practical, compassionate support that empowers families to navigate difficulties with dignity.
Career Excellence: Provide meaningful, compassionate support to families navigating financial and social challenges.
 Who Should Apply?
- Compassionate Communicators:Â With strong active listening and interpersonal skills
- Social Work/Human Services Graduates:Â With relevant education or training as an advantage
- Community Outreach Professionals:Â With prior nonprofit, social work, or customer support experience
- Organized, Independent Workers:Â Comfortable managing multiple cases in a remote setting
- Mission-Driven Candidates:Â Passionate about helping families access essential resources with dignity
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