This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success, Insurance, based in the United Arab Emirates. This is a senior leadership role focused on owning the customer success function for a growing insurance vertical, driving retention, satisfaction, and long-term customer value.
About the Role
Core Focus: End-to-end ownership of customer success strategy for the insurance vertical
Scope: Team leadership, retention strategy, customer experience, and cross-functional alignment
Business Impact: Directly influencing customer retention, lifetime value, and satisfaction outcomes
Application Process: Managed through Jobgether’s AI-powered matching process
Career Opportunity in Remote Customer Success Leadership
Location Flexibility: Fully remote, open to candidates in the United Arab Emirates
High-Impact Ownership: End-to-end ownership of a strategically important customer function
Cross-Functional Access: Working directly with product, marketing, operations, and compliance leadership
Career Growth: Shape a growing customer success organization rather than maintain an established playbook
Position Overview
This Head of Customer Success role involves owning the end-to-end customer success strategy and execution for the insurance vertical, with direct accountability for retention, satisfaction, and customer lifetime value. You will build and lead a high-performing customer success team, develop scalable onboarding and retention programs, analyze customer data to identify churn risk and growth opportunities, and collaborate cross-functionally to embed the voice of the customer into product and business decisions.
Why This Role Matters:Â As Head of Customer Success, you take full ownership of a strategically important customer function within a regulated insurance vertical, directly influence retention, satisfaction, and lifetime value outcomes with significant autonomy, build and scale a high-performing customer success team and playbook from the ground up, work closely with senior product, marketing, and compliance stakeholders without unnecessary layers, and shape how customer success scales rather than simply maintaining an existing approach.
Key Responsibilities
Strategy Ownership & Team Leadership
- Own end-to-end customer success strategy and execution across the insurance vertical
- Build, lead, and develop a high-performing customer success team
- Set clear goals, KPIs, and performance standards for the customer success function
Retention Programs & Data-Driven Insights
- Develop scalable onboarding, engagement, and retention programs
- Analyze customer data to identify churn risk, satisfaction trends, and growth opportunities
- Use insights to proactively address customer needs and reduce attrition
Cross-Functional Collaboration & Compliance
- Partner with product, marketing, operations, and compliance teams to embed customer feedback
- Navigate regulatory and compliance requirements specific to the insurance industry
- Represent the voice of the customer in strategic business decisions
Qualifications & Requirements
Experience Requirements
- Proven senior leadership experience in customer success, account management, or customer experience roles
- Experience building and scaling customer success teams and processes
- Experience working in a compliance-heavy or regulated industry such as insurance, lending, or healthcare
- Demonstrated track record improving retention, satisfaction, and customer lifetime value metrics
Essential Skills
- Strong data analysis skills, connecting customer success activities to measurable business outcomes
- Strong leadership and team development skills
- Excellent cross-functional communication skills across product, marketing, and compliance teams
- Strategic thinking with hands-on execution capability
Preferred Qualifications
- Experience with insurance or another regulated customer-facing vertical
- Familiarity with CRM and customer success platforms, NPS/CSAT measurement, and churn analytics
About This Opportunity
This role offers a fully remote working environment with flexibility to work from anywhere within applicable location requirements, high-impact leadership with end-to-end functional ownership, and significant autonomy over strategy, team building, and retention programs. This position is listed on behalf of a partner company through Jobgether, which uses an AI-powered matching process to review applications quickly and fairly against the role’s core requirements, sharing a shortlist directly with the hiring company for final decisions.
Career Excellence: Own end-to-end customer success strategy for a regulated insurance vertical, fully remote.
Who Should Apply?
- Senior Customer Success Leaders:Â With proven experience building and scaling CS teams
- Regulated Industry Professionals:Â Experienced in insurance, lending, or healthcare verticals
- Retention-Focused Strategists:Â Comfortable connecting customer success activity to measurable outcomes
- Data-Driven Leaders:Â Skilled analyzing churn, satisfaction, and lifetime value metrics
- Cross-Functional Collaborators:Â Skilled partnering with product, marketing, and compliance teams
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