A smooth shop floor depends on a well-run back office, from stock counts to shipments to the cleaners and security team. This listing is for a Back Office Manager who coordinates the store administrators and keeps store operations running so the sales team can focus on clients.
About the Role
The Back Office Manager makes sure store operations run seamlessly and efficiently, coordinating the Store Administrators’ team and overseeing how processes are carried out, with the goal of operational excellence and a flawless client journey. You would lead and train the store administrators in line with corporate guidelines, supervise inventory cycles and stock levels, oversee product receiving and discrepancies with the commercial company, and monitor shipments and status updates. You would also handle IT, system and maintenance issues with suppliers, manage external suppliers such as security and cleaning, negotiate contracts and monitor performance, and support the sales team.
Career Impact & Growth Opportunity
The listing describes a leadership role that combines people development with inventory, facility and supplier management. It does not describe a promotion path, but this breadth is a good base for store manager or regional retail operations roles.
Why This Role Matters
Clients notice a store when stock is missing or something is broken. A strong back office removes those problems before they reach the shop floor.
Key Responsibilities
- Lead and manage the Store Administrators’ team and work closely with the sales team
- Train and develop the team on processes and procedures in line with corporate guidelines
- Supervise store inventory cycles, take corrective action and keep stock at the right levels
- Oversee product receiving and manage discrepancies with the commercial company
- Monitor shipments, status updates and communication with the sales team
- Handle IT, system and maintenance issues with suppliers and update the Store Manager
- Manage external suppliers such as security and cleaning, including contracts and performance
- Support the sales team to deliver a flawless client experience
Qualifications & Requirements
- Experience in store operations and inventory management
- Skills in operational excellence, quality, financial, facility and compliance management
- Tech savvy
- Client-centric, impact driven and organised, with caring leadership and people development skills
- Good at managing priorities, adaptable and able to work in a fast-paced environment
- The listing gives no years of experience or education level
About This Opportunity
The listing gives no salary or benefits. Ask about pay, visa, working hours, staff discounts, medical cover and the size of the team before you accept an offer.
Who Should Apply
Retail operations people who have run store administration, stock control or supplier relationships, and who enjoy coaching a team, should apply. The listing gives no email or link, so use the contact on the original posting.
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