Mandarin Oriental Downtown, Dubai is looking for a Restaurants, Bars & Experiences (RB&E) Supervisor to join the Lobby Lounge Team, overseeing all operational aspects of a shift to ensure every service step is followed and every guest is delighted within this award-winning luxury hotel located in Wasl Tower on Sheikh Zayed Road.
 About the Property — Mandarin Oriental Downtown, Dubai
Architectural Design: Located within Wasl Tower on Sheikh Zayed Road, designed by UNStudio
Accommodations: 259 guestrooms and suites with panoramic Dubai skyline views
Dining Portfolio: Yù & Mì, Chitarra, Noia by the Pool, Billionaire, Lion in the Sun, and FB1
Forthcoming Openings: Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery
Additional Features: Rooftop helipad, two-story spa and wellness sanctuary, rooftop pools
Career Impact & Luxury Hospitality Opportunity
Strategic Location: Downtown Dubai — within one of the city’s most architecturally distinctive luxury towers
Reporting Line: Reports to the Assistant Manager
Team Leadership: Manage, train, and develop a diverse Lobby Lounge team
Career Growth: Access to Mandarin Oriental’s global Learning & Development programmes
Position Overview
Based at the Mandarin Oriental Downtown, Dubai, within the Lobby Lounge, the RB&E Supervisor will oversee and personally involve all operational aspects of a particular shift to ensure all service steps are followed and guarantee every guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing the team, and delivering an exceptional dining experience for guests.
Why This Role Matters:Â As RB&E Supervisor at Mandarin Oriental Downtown, Dubai, you supervise daily operations of the Lobby Lounge, ensuring smooth service, food quality, and guest satisfaction, conduct regular inspections to maintain a clean, safe, and organized environment, respond proactively to guest inquiries and VIP requirements while handling complaints effectively, support the Restaurant/Outlet Manager with POS accuracy and service quality improvements, train colleagues and foster a positive, teamwork-driven work environment, create WOW moments for guests within a legendary, Asian-heritage-inspired luxury service culture, and access Mandarin Oriental’s global Learning & Development programmes and MOstay benefits as part of the #MOfamily.
Key Responsibilities
Daily Operations & Service Standards
- Supervise daily operations of the outlet, ensuring smooth service, food quality, and guest satisfaction
- Maintain compliance with health, safety, and sanitation regulations
Inspections & Guest Communication
- Conduct regular inspections to maintain a clean, safe, and organized environment
- Explain the outlet’s concept and offerings to guests and colleagues
Guest Service & Complaint Resolution
- Respond proactively to guest inquiries and monitor VIP guest requirements
- Handle customer complaints effectively, reporting severe issues to managers
Operational Support & Team Development
- Support the Restaurant/Outlet Manager with POS accuracy and menu presentation
- Train colleagues, identify learning and development needs, and foster a positive work environment
- Engage warmly with guests, create WOW moments, and participate in operational meetings
Qualifications & Requirements
Educational Requirements
- High School qualification or equivalent required; Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred
Experience Requirements
- Experience as a supervisor in a high-volume restaurant with the highest service levels
- At least 2 years of experience working in a 5-star luxury hotel environment
Essential Skills
- Ability to understand guest needs and deliver superior customer service
- Proven ability to support management in motivating and leading a diverse team
- Basic computer skills, including MS Office
- Fluent verbal and written communication skills in English; Arabic or other languages preferred
- Strong interpersonal and communication skills; exceptional organizational skills with attention to detail
- Physical ability to stand for extended periods and flexibility to work evenings, weekends, and holidays
About Mandarin Oriental
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. As a member of the #MOfamily, colleagues benefit from global Learning & Development programmes, the MOstay travel benefit, health and wellness programmes, duty transportation and meals, and a competitive salary aligned with UAE industry standards.
Career Excellence: Lead luxury F&B operations at one of Dubai’s most architecturally distinctive hotel towers, within a globally renowned luxury hospitality brand.
Who Should Apply?
- Luxury Hotel F&B Supervisors:Â With at least 2 years in a 5-star hotel environment
- High-Volume Restaurant Leaders:Â Experienced supervising with the highest service standards
- Hospitality Management Graduates:Â Holding a Degree or Higher National Diploma in Hospitality/Hotel Management
- Guest Experience Specialists:Â Skilled in VIP service and complaint resolution
- Multilingual Candidates:Â Fluent in English, with Arabic or other languages a strong advantage
Recently Opening Job👇
