KONE — certified as a Top Employer in the UAE, Qatar, KSA, and Oman, and globally recognised for outstanding people practices, innovative work culture, and excellence in vertical transportation solutions — is seeking a CSE Engineer for New Building Solutions in Dubai. This senior technical role provides expert guidance on optimal KONE product selection for customers — covering Elevators, Escalators, Autowalks, Machine-Room-Less (MRL) elevators, and High-Rise solutions — with full accountability for coordinating all engineering work from customer requirement through project handover. The role requires a minimum of 5 years of experience in the elevator industry and AutoCAD, with strong knowledge of product planning, costing, specification, compliance, and installation across non-standard and special engineering projects.
About KONE — Global Leader in Vertical Transportation Solutions
Company: KONE — a globally recognised leader in elevator, escalator, autowalk, and advanced people flow solutions — dedicated to creating superior workplaces and outstanding urban mobility experiences
Regional Recognition: Certified Top Employer in UAE, Qatar, KSA, and Oman — reflecting KONE’s commitment to cultivating a great work culture, high-quality engineering, collaboration, diversity, and well-being
Product Portfolio: Elevators, Escalators, Autowalks, Machine-Room-Less (MRL) Elevators, High-Rise Solutions, and Advanced People Flow systems — engineered for new building solutions across the UAE and wider MEA region
Culture: Innovative, collaborative, and sustainability-driven — an environment where each individual’s contribution is valued, ethical business practices are followed, and good performance is genuinely recognised
Why This CSE Engineer Role at KONE Dubai Stands Out
End-to-End Engineering Authority: Full accountability for technical site surveys, product specifications, custom product plans, layout creation, and technical content of orders from Milestone 0b through Milestone 2z — genuine engineering ownership across the full KONE Customer and Delivery process
Non-Standard & Special Engineering: Work on the most technically complex KONE projects — non-standard elevators, high-rise systems, special engineering requirements — where product selection, costing, and specification demand the deepest elevator engineering expertise
Cross-Functional Technical Authority: Provide technical expertise to sales, field operations, installation supervisors, project managers, maintenance supervisors, and the Supply Line Engineering team — the central technical authority connecting every function in a KONE project delivery
Top Employer in UAE & GCC: Join an organisation certified as a Top Employer across the UAE, Qatar, KSA, and Oman — with structured development, knowledge-sharing, sustainability-led culture, and genuine recognition for engineering excellence
Position Overview
This CSE Engineer — New Building Solutions (Product) at KONE Dubai provides technical expertise on optimal KONE product selection for customers, understands how customer needs translate into product-specific requirements, and is fully accountable for coordinating all engineering work until project handover to maintenance. The role covers non-standard solutions and special engineering tendering across Elevators, Escalators, Autowalks, and MRL high-rise systems — selecting correct product platforms, performing product costings, creating detailed custom product specifications, executing technical site surveys, producing energy calculations, performing traffic analyses, creating layouts, coordinating product lead times, ensuring installability and maintainability, ensuring compliance with local codes and KONE’s Engineering Policy, and providing technical training to sales, installation, and maintenance teams as required.
Why This Role Matters: As CSE Engineer for New Building Solutions at KONE in Dubai, you are the technical authority that determines whether a customer’s vertical transportation requirement is met with the right product, at the right cost, on the right timeline, in a way that can actually be installed, maintained, and operated safely for the full product lifecycle. When your non-standard high-rise elevator specification correctly translates an architectural constraint into a buildable product configuration that competitors said could not be done within the budget, your energy calculation correctly accounts for the traffic demand profile of a mixed-use tower that changes the shaft count recommendation by one car and saves the developer meaningful cost per floor, or your product compliance review identifies a local code requirement that the sales team’s initial tender had missed before it became a site problem — you are not performing a support function. You are delivering the engineering judgement that makes a KONE project technically and commercially successful from the very first customer interaction.
Key Responsibilities
Product Selection, Planning & Customer Collaboration
- Find the optimal KONE product to meet each customer’s needs for non-standard projects with special engineering requirements — selecting the correct product platform, ensuring the offer is competitive, and providing pre-booking reviews covering technical product, costs, lead times, risks, and verification of technical contract content
- Create detailed, custom product plans for non-standard cases — collaborating with the Supply Line Engineering team when needed to produce product specifications covering both corporate and local materials across elevator, escalator, autowalk, and MRL high-rise product lines
- Perform initial and revised non-standard energy calculations and traffic analyses — applying KONE’s engineering methodology to ensure product recommendations are technically accurate, energy-compliant, and optimally sized for the customer’s actual building traffic demand
- Provide technical expertise support to the FL CSE, field operations, and sales teams throughout the delivery process — enabling order management and successful implementation of KONE products and service solutions that meet customer contract specifications by cost and lead-time effectively
Costing, Lead Times, Installability & Maintainability
- Perform correct product costings in non-standard cases — involving Supply Line, installation, maintenance, and project management to accurately understand both material and service cost components for corporate and local materials
- Coordinate product lead times from Supply Line and local sourcing — ensuring product availability commitments are accurately reflected in customer offers and project schedules before order confirmation
- Ensure the proposed product can be installed — assessing the cost and work effort impact of installation as an integral part of product planning, especially in non-standard installation situations where standard methods cannot be directly applied
- Ensure the proposed product fulfils the customer’s full product lifecycle needs — identifying deviations from standard maintenance methods and ensuring resolutions are found and documented before project handover to maintenance
Compliance, Layout Creation & Delivery Process Accountability
- Ensure the proposed product fulfils all local codes, regulations, and safety requirements — maintaining alignment with environmental regulations and confirming that every planned product complies with KONE’s Engineering Policy and applicable UAE and GCC standards
- Accountable for technical site surveys and technical content of orders between Milestones 0b and 2z — when assigned overall engineering accountability for a project, owning the complete technical record from initial survey through to validated order documentation
- Create layouts and analyse change requirements — proposing new product design responses to change requirements, providing needed details to the CSE Specialist on material ordering and documentation, and supplying product-related information to Project Managers, Installation Supervisors, and Maintenance Supervisors
- Provide technical training to Sales, Installation, and Maintenance teams — sharing knowledge, contributing to product and new service release information sessions, and offering input to product offering management on customisation, standardisation, and interface requirements
Qualifications & Experience
Essential Requirements
- Diploma or Bachelor’s degree in Mechanical, Electrical, or Civil Engineering — from an accredited institution with solid academic grounding in structural, mechanical, or electrical engineering principles applicable to vertical transportation systems
- Minimum 5 years of experience in the elevator industry — with hands-on exposure to product planning, specification, costing, and technical project coordination across elevator, escalator, or related vertical transportation systems
- AutoCAD proficiency — applied to layout creation, technical drawing review, and product specification development in a vertical transportation engineering context
- Proficient in MS Office — Word, Excel, and PowerPoint for technical reporting, cost modelling, and client-facing product presentations
- Excellent communication and influencing skills in English — with Arabic language capability as a valued asset in the UAE and GCC market context
- Strong collaboration skills — proven ability to work effectively with colleagues from diverse cultural backgrounds across sales, operations, installation, maintenance, supply line, and project management functions
- Analytical thinking and attention to detail — ability to distinguish important technical information from irrelevant or minor details in complex non-standard product engineering scenarios
Preferred / Advantageous Skills
- Technical understanding of elevator, escalator, and Advanced People Flow solutions — including MRL elevator systems, high-rise elevator engineering, and traffic analysis methodology
- Ability to work effectively with global colleagues — considering different time zones, language competencies, and cultural differences in working practices across KONE’s international engineering organisation
About KONE — Moving Millions of People Every Day
KONE is one of the world’s leading manufacturers and servicers of elevators, escalators, and automatic building doors — moving more than one billion people every day in urban environments around the world. Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE’s Dubai team is part of a global organisation dedicated to improving the flow of urban life through innovation, engineering excellence, and a people-first culture. For the CSE Engineer New Building Solutions role, KONE is looking for an experienced elevator industry professional who combines deep product and technical knowledge with the communication and collaboration skills to serve as the central engineering authority across sales, delivery, installation, and maintenance functions — in one of the world’s most active vertical transportation markets. Apply at kone.com/global/en/careers.html and become part of an organisation that moves cities, develops careers, and engineers a more sustainable urban future.
Career Excellence: Plan, specify, and cost KONE elevator and escalator solutions for Dubai’s most complex new building projects — CSE Engineer NBS, Top Employer UAE.
Who Should Apply?
- Elevator Industry Engineers — 5+ Years UAE/GCC Experience: With hands-on elevator product planning, costing, and specification experience — covering standard and non-standard elevator, escalator, or autowalk projects in the UAE or wider GCC construction market
- AutoCAD-Proficient Vertical Transportation Engineers: With 5+ years of AutoCAD use in elevator layout creation, technical drawing preparation, and product specification documentation — applied to real construction project delivery in an MEA building context
- MRL & High-Rise Elevator Product Specialists: With specific technical knowledge of machine-room-less elevator systems and high-rise elevator engineering — including shaft layout, traffic analysis, energy calculation, and non-standard product configuration for complex commercial and residential developments
- CSE / Applications Engineers — Elevators, Escalators & Autowalks: With cross-product technical expertise covering KONE or equivalent brand elevator, escalator, and autowalk systems — comfortable in both pre-sales technical support and delivery process engineering accountability roles
- Dubai-Based Mechanical / Electrical Engineers — Vertical Transportation: Seeking a senior CSE engineering role at a globally certified Top Employer in the UAE — with full product lifecycle engineering accountability, cross-functional technical authority, and structured development in KONE’s innovation-led engineering culture
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