The Quality Assurance Specialist is responsible for maintaining, monitoring, and continuously improving quality, food safety, hygiene, production, and operational standards across restaurant and production operations in Abu Dhabi. The role works closely with Operations, Kitchen, Procurement, Training, and Management teams to ensure consistent product quality, compliance with company and UAE requirements, and continuous improvement in processes and guest experience.
About This QA Specialist Role
Scope: Quality, food safety, hygiene, and operational standards across restaurants, kitchens, and production areas
Cross-Functional Collaboration: Works closely with Operations, Kitchen, Procurement, Training, and Management teams
Compliance Focus: HACCP, food safety systems, and applicable UAE municipal requirements
Audit Scope: Scheduled and surprise quality and hygiene audits across outlets, kitchens, and storage
🇦🇪 Why This Role in Abu Dhabi Matters
Guest Experience Impact: Directly influence consistency in taste, presentation, and product quality across outlets
Regulatory Exposure: Build strong knowledge of UAE food safety and municipal compliance requirements
Process Improvement: Drive continuous improvement across SOPs, checklists, and operational controls
Training & Culture: Help build a strong quality and food safety culture across the business
Position Overview
This Quality Assurance Specialist role in Abu Dhabi involves developing, implementing, and monitoring quality standards across food production and restaurant operations, conducting regular quality and hygiene inspections, and ensuring consistency in taste, presentation, portion size, and recipe compliance. You will support HACCP and food safety system implementation, conduct scheduled and surprise audits, drive process improvements, deliver quality and food safety training, and review guest feedback to identify and resolve recurring quality concerns.
Why This Role Matters: As Quality Assurance Specialist, you directly safeguard food safety, hygiene, and product consistency across restaurant and production operations in Abu Dhabi, apply hands-on auditing, investigation, and corrective action skills across multiple outlets and kitchens, build strong cross-functional relationships with Operations, Kitchen, and Training teams, and help shape a lasting quality and food safety culture across the business.
Key Responsibilities
Quality & Product Standards
- Develop, implement, and monitor quality standards across food production and restaurant operations
- Conduct regular quality inspections and audits across outlets, kitchens, storage, and production areas
- Ensure consistency in taste, presentation, portion size, recipes, specifications, and product quality
- Monitor compliance with approved recipes, product specifications, preparation methods, and SOPs
- Identify quality gaps and implement corrective and preventive actions
- Support new product launches, menu changes, trials, and product development from a quality perspective
Food Safety & Hygiene
- Monitor food safety and hygiene practices across all operations
- Conduct regular hygiene inspections and ensure corrective actions are completed
- Monitor temperature controls, food storage, labelling, expiry dates, FIFO/FEFO, cleaning, and sanitation practices
- Support HACCP and food safety system implementation and compliance
- Ensure teams understand and follow food safety procedures
- Escalate any significant food safety or quality risks immediately to management
Audits & Compliance
- Conduct scheduled and surprise quality and hygiene audits
- Maintain audit records, inspection reports, and corrective action plans
- Follow up with department heads to ensure identified issues are closed within agreed timelines
- Support internal and external inspections and audits
- Ensure operational practices comply with company policies and applicable UAE food safety requirements
Process Improvement
- Identify opportunities to improve quality, efficiency, consistency, and operational controls
- Review existing SOPs and recommend improvements where required
- Support the development and implementation of quality checklists and control procedures
- Analyse recurring complaints, defects, wastage, and quality issues and recommend corrective action
Training, Awareness & Guest Feedback
- Work with Training and Operations teams to deliver quality, hygiene, and food safety training
- Coach employees on correct standards and procedures
- Promote a strong quality and food safety culture across the business
- Review product and service-related complaints and identify root causes
- Work with Operations and Kitchen teams to address recurring quality concerns and monitor trends
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree/Diploma in Food Science, Food Technology, Hospitality, Quality Management, or a related field
Experience Requirements
- 5–7 years of relevant QA/QC experience within F&B, hospitality, central kitchens, catering, or food production
- 5+ years of experience in Quality Assurance
- UAE F&B experience is preferred
Technical Skills
- Strong knowledge of food safety, hygiene, HACCP, and quality management systems
- Knowledge of UAE food safety and municipal requirements is an advantage
Behavioural Skills
- Strong auditing, reporting, investigation, and problem-solving skills
About Quality Assurance in Abu Dhabi’s F&B Sector
Abu Dhabi’s restaurant and food production sector continues to expand, requiring rigorous quality, food safety, and hygiene standards across multi-outlet operations, central kitchens, and catering facilities. This Quality Assurance Specialist role offers hands-on involvement in shaping product consistency, food safety compliance, and guest experience across a growing restaurant and production network.
Compliance Focus: This role places strong emphasis on UAE food safety and municipal compliance, making local F&B experience a valuable asset.
Who Should Apply?
- Food Science/Hospitality Graduates: With 5-7 years of QA/QC experience in F&B
- Restaurant QA Professionals: Experienced across multi-outlet operations and central kitchens
- HACCP-Certified Specialists: With hands-on food safety system implementation experience
- Auditors & Investigators: Skilled in root cause analysis and corrective action management
- UAE F&B Professionals: Familiar with local municipal food safety requirements
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