The Nikolauspflege, a foundation supporting blind, visually impaired and multiply impaired people of all ages, is hiring an IT Support Specialist in Stuttgart. You will handle 1st and 2nd level support, manage clients and workspaces on Microsoft 365, and help set up assistive tools such as JAWS and ZoomText. Contract: full-time and permanent.
About the Employer
Mission: Education, support and inclusion for people who are blind or visually impaired
Team Size: Around 1,000 employees in education, care and administration
Department: Central IT and Digitalisation
Contact: Mateusz Kochmann, Team Lead Central IT, 0711 656 49 75
Benefits & Career Opportunity
Pay: Collective pay under Diakonie Württemberg rules, based on TVöD, plus annual special payment
Security: Permanent contract and company pension plan
Flexibility: Flexible working hours
Extras: Corporate benefits, EGYM Wellpass, Deutschlandticket subsidy, JobRad leasing
Position Overview
In this IT support role in Stuttgart, you help colleagues through the ticket system and hotline, analysing, fixing and documenting problems on your own. You install, configure and maintain hardware, software, mobile devices (MDM) and standard tools like Microsoft 365, email and printers. You also help maintain the network and IT infrastructure, run updates, and join IT projects and rollouts. A special part of the job is accessibility: you set up and support specialised software and aids for people with visual impairment.
Why This Role Matters: Few IT jobs let you see the direct impact of your work as clearly as this one. You keep a diverse organisation running, work in a collegial team and grow through training. On top of that you get a stable permanent contract, public-sector-style pay and attractive extras such as JobRad, a travel ticket subsidy and fitness benefits.
Key Responsibilities
1st & 2nd Level Support
- Support staff via ticket system and hotline
- Analyse, fix and document incidents independently
Clients & Workspace
- Install, configure and maintain hardware and software
- Manage mobile devices (MDM), Microsoft 365, email and printers
Infrastructure & Projects
- Support network and IT infrastructure, updates and maintenance
- Take part in IT projects, rollouts and new solutions
- Help improve IT systems and processes with internal teams and external providers
Accessibility
- Be open to learning IT setups for visually impaired users
- Support aids and software such as JAWS and ZoomText
Qualifications & Requirements
Education
- Completed IT training, e.g. Fachinformatiker Systemintegration, or equivalent
Skills
- Good knowledge of Windows, Microsoft 365 and common hardware and software
- Basic knowledge of Windows Server, Active Directory and networks
- Independent, structured and solution-oriented work style
- Service-minded, empathetic and calm under pressure
- Able to explain technical topics clearly
Languages & Other
- Fluent German, English is an advantage
- Driving licence class B
About Nikolauspflege
The Nikolauspflege is a Stuttgart foundation that offers help to blind, visually impaired and multiply impaired people of all ages. It promotes school education as well as social and professional participation, and employs around 1,000 people in education, care and administration.
How to Apply: Send your application to PW.Bewerbungen@nikolauspflege.de, or call Mateusz Kochmann, Team Lead Central IT, on 0711 656 49 75 with questions.
Who Should Apply?
- Fachinformatiker: For Systemintegration who want a stable permanent role
- Helpdesk Technicians: Ready for broader client and infrastructure work
- IT Support Staff: Looking for meaningful work in the social sector
- Microsoft 365 Admins: With basic Active Directory knowledge
- Service-Minded IT Pros: Who enjoy helping colleagues every day
Recently Opening Jobs👇
