Beverly Cakes — a growing bakery and F&B brand based in Khalifa City, Abu Dhabi, UAE — is hiring a Bakery Supervisor to handle all pre-booked customer orders placed online, over the phone, and via WhatsApp. This role covers order coordination, delivery platform management (Talabat, Deliveroo, Careem), customer relations, inventory control using SAPAD, and POS system operations. An attractive salary, incentives, and full benefits are offered. Arabic speaking is mandatory for this position.
Mandatory Requirement: Arabic language fluency is non-negotiable for this Bakery Supervisor role at Beverly Cakes. Candidates without Arabic proficiency will not be considered.
Salary: AED 3,000 – AED 4,000 per month (all-inclusive) based on experience and qualifications + incentives + attractive benefits package
About Beverly Cakes — Abu Dhabi Bakery Brand
Brand: Beverly Cakes — a customer-loved bakery and F&B operation in Khalifa City, Abu Dhabi
Order Channels: Online, phone, WhatsApp, Talabat, Deliveroo, and Careem delivery platforms
Systems: POS system and SAPAD inventory management — proficiency in both required
Client Base: Direct consumers, wholesale clients, and delivery platform customers across Abu Dhabi
Culture: Passionate, customer-focused F&B team — join the sweetest journey in Abu Dhabi
Career Opportunity & Why Beverly Cakes Abu Dhabi
Salary + Incentives: AED 3,000–4,000 all-inclusive plus attractive performance incentives
Career Growth: Supervisory F&B role with cross-functional exposure — orders, delivery, inventory, and sales
Platform Experience: Manage relationships with Talabat, Deliveroo, and Careem — high-demand UAE delivery skills
Leadership: Train and lead subordinates in POS and SAPAD operations — build a supervisory career in UAE F&B
Position Overview
The Bakery Supervisor at Beverly Cakes in Khalifa City, Abu Dhabi is a fast-paced, customer-facing operations role covering the entire pre-booked order lifecycle. You will handle orders placed via WhatsApp, phone, and online platforms, coordinate with Talabat, Deliveroo, and Careem representatives, collaborate with the kitchen team for timely order dispatch, manage wholesale client relationships, conduct monthly inventory checks using the SAPAD system, process transactions via the POS system, train team members, and generate operational and sales reports for senior management. This is an ideal role for a bilingual Arabic-English F&B professional with 5+ years of UAE bakery, restaurant, or food service experience who thrives in a busy, customer-centric operational environment.
Why This Role Matters: As Bakery Supervisor at Beverly Cakes, you are the operational heart of the customer experience — from the moment an order is placed to the moment it arrives at the customer’s door. You will manage every pre-booked order with accuracy and care, ensure Talabat, Deliveroo, and Careem orders are processed and dispatched without errors, build and maintain the loyal wholesale client relationships that drive Beverly Cakes’ repeat business, train your team on POS and SAPAD systems to keep operations running smoothly and accurately, and play a direct role in making Beverly Cakes one of Abu Dhabi’s most trusted and beloved bakery brands.
Key Responsibilities
Order Management & Customer Service
- Handle all pre-booked customer orders placed online, over the phone, and via WhatsApp — ensuring every order is received, confirmed, and processed accurately without delay
- Provide accurate, professional information about Beverly Cakes’ products, services, and current promotions to customers across all communication channels
- Address and resolve customer inquiries and complaints promptly and professionally — protecting Beverly Cakes’ reputation and driving customer satisfaction and loyalty
- Gather customer feedback systematically to identify service improvement opportunities and emerging market trends that can enhance Beverly Cakes’ competitive position
Delivery Platform & Logistics Coordination
- Manage all online orders through delivery platforms including Talabat, Deliveroo, and Careem — maintaining strong working relationships with platform representatives
- Coordinate with delivery drivers to facilitate smooth, accurate, and timely product deliveries to customers across Abu Dhabi
- Collaborate closely with the kitchen team to ensure all orders — including pre-booked and platform orders — are prepared and dispatched on time to the correct specifications
- Monitor competitor activity on delivery platforms and suggest strategies to improve Beverly Cakes’ market presence, pricing, and promotional performance
Wholesale Client & Business Relationship Management
- Maintain strong, proactive relationships with wholesale clients — providing excellent service that drives repeat business and long-term account loyalty
- Share marketing and promotional details with management to identify and maximise sales opportunities across both retail and wholesale channels
- Maintain and update customer and client databases with accurate, complete order and contact information at all times
- Generate and share clear sales and operational performance reports with senior management on a regular basis
Inventory Control & System Management
- Conduct monthly inventory checks and ensure all stock counts are accurately updated in the SAPAD system — minimising discrepancies and preventing shortages
- Process all customer transactions accurately and maintain precise financial records using the POS system
- Coordinate with suppliers for placing new purchase orders and managing incoming deliveries — ensuring all supplies meet quality standards and arrive on schedule
- Train subordinates on the correct and efficient use of both the POS and SAPAD systems — building team competency in operations management tools
Team Leadership & Operations Management
- Support and motivate team members in delivering excellent customer service — upholding Beverly Cakes’ service standards across every customer touchpoint
- Liaise with HR and Accounts departments on administrative tasks as required — supporting smooth cross-functional operations across the business
- Participate actively in team meetings to identify, discuss, and resolve operational issues — contributing constructive ideas for improvement
- Monitor and report on competitor activities — helping management make informed strategic decisions to maintain and grow Beverly Cakes’ Abu Dhabi market position
Qualifications & Requirements
Experience
- Minimum 5 years of experience in a sales or customer service role within the F&B industry in the UAE — Abu Dhabi experience is specifically preferred for this role
- Demonstrated experience managing delivery platform orders on Talabat, Deliveroo, Careem, or equivalent UAE food delivery platforms
- Hands-on experience using POS systems and inventory management software — SAPAD proficiency is required
Language Requirements
- Arabic language fluency is mandatory — both written and spoken Arabic are required for this role and there are no exceptions to this requirement
- Fluent English is also required alongside Arabic — for communication with management, platform representatives, and suppliers
Education
- High school diploma or equivalent as minimum education requirement — a degree in Business, Marketing, or Hospitality is a meaningful advantage
Essential Skills
- Exceptional communication and interpersonal skills — particularly for managing pre-booked order customers across phone, WhatsApp, and online channels with warmth and accuracy
- Strong multitasking and organisational abilities with sharp attention to detail — essential for managing multiple simultaneous orders across different channels without errors
- Problem-solving capability — confident resolving customer concerns and operational challenges quickly and professionally under pressure
- Collaborative team player — able to coordinate effectively across kitchen, delivery, HR, and accounts teams to keep operations running smoothly every day
About Beverly Cakes — Abu Dhabi
Beverly Cakes is a cherished bakery and F&B brand based in Khalifa City, Abu Dhabi — known for its high-quality products, dedicated customer service, and growing presence across both direct and delivery platform channels in the UAE capital. With a passionate team and a clear ambition to expand its market footprint across Abu Dhabi, Beverly Cakes is looking for a motivated, experienced Bakery Supervisor who shares their love for great food, excellent customer service, and operational excellence. If you want to be part of Abu Dhabi’s sweetest journey — apply today with your updated CV and a cover letter detailing your experience and achievements.
Career Excellence: Join Beverly Cakes in Khalifa City, Abu Dhabi — lead bakery operations, manage delivery platforms, and build a rewarding F&B supervisory career with one of Abu Dhabi’s most beloved bakery brands.
Who Should Apply?
- Arabic-Speaking F&B Supervisors: With 5+ years of UAE bakery, café, restaurant, or food service customer operations experience — preferably in Abu Dhabi
- Delivery Platform Coordinators: Experienced in managing Talabat, Deliveroo, and Careem orders for a food business — ready to take on a full supervisory role at Beverly Cakes
- POS & SAPAD System Users: With hands-on proficiency in bakery or F&B POS and inventory management systems and a track record of accurate record-keeping
- Customer Service Leaders in UAE F&B: Who combine Arabic and English fluency with the organisational skills to manage high-volume pre-booked and walk-in order operations
- Motivated F&B Team Leaders: Passionate about bakery and food service — ready to train, lead, and inspire a team while building a meaningful supervisory career in Abu Dhabi
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