Tamimi, one of Saudi Arabia’s most established and respected commercial and retail organisations, is hiring a Quality Coordinator to monitor and maintain product and service quality standards, enhance customer satisfaction, and ensure compliance with regulatory and company requirements. This cross-functional role supports commercial teams by identifying improvement areas, implementing quality control measures, coordinating corrective actions, and maintaining documentation — all within a structured QMS and ISO-aligned quality framework across the organisation’s Saudi Arabia operations.
About the Role — Quality Coordinator, Tamimi Saudi Arabia
Company: Tamimi — Leading commercial and retail group in Saudi Arabia
Function: Quality Assurance — monitoring, compliance, improvement, and supplier management
Standards: ISO standards, Quality Management Systems (QMS), and applicable regulatory requirements
Scope: Quality inspection, customer complaint handling, documentation, supplier audits, process improvement
KPIs: 100% compliance rate | 7-day complaint resolution | Supplier quality targets | CI initiatives
Why Join Tamimi as Quality Coordinator in Saudi Arabia?
Established Organisation: Join one of Saudi Arabia’s most trusted commercial and retail names with a strong quality culture
Cross-Functional Exposure: Work across commercial, procurement, operations, and supplier management teams daily
Process Improvement: Lead and contribute to quality improvement initiatives that measurably reduce costs and increase customer satisfaction
Career Growth: Build a strong quality assurance career within Saudi Arabia’s growing retail and commercial sector
Position Overview
The Quality Coordinator at Tamimi Saudi Arabia is responsible for monitoring and maintaining product and service quality standards to enhance customer satisfaction and ensure compliance with all regulatory and company requirements. This hands-on role involves performing regular quality inspections, investigating and resolving customer complaints, maintaining documentation, supporting continuous improvement initiatives, managing supplier quality performance, and delivering quality training and awareness programs to internal teams. Strong analytical skills, QMS knowledge, and the ability to work effectively across departments are essential for success in this rewarding quality assurance role.
Why This Role Matters: As Quality Coordinator at Tamimi, you are the organisation’s quality guardian — ensuring that every product and service consistently meets the standards that customers, regulators, and the company demand. Your inspections protect consumer confidence, your complaint handling strengthens customer loyalty, and your process improvement work directly reduces costs and inefficiencies across Tamimi’s commercial operations. In Saudi Arabia’s competitive retail landscape, your quality expertise genuinely makes a measurable difference to the business and its customers every day.
Key Responsibilities
Quality Monitoring & Product Inspection
- Perform regular quality checks on commercial products and services to ensure they consistently meet company quality standards and technical specifications
- Collaborate with suppliers and vendors to identify and address quality concerns — ensuring incoming products and materials meet Tamimi’s defined quality requirements
- Monitor quality KPIs including product return rates and compliance levels — reporting performance against management-defined targets regularly and accurately
- Ensure 100% compliance with applicable regulatory and company quality standards across all assigned quality monitoring activities
Customer Complaint Handling & Corrective Actions
- Investigate and analyze customer complaints related to product quality or service — identifying root causes and working with relevant teams to implement effective corrective actions
- Achieve an average customer complaint resolution time of 7 working days in line with the defined KPI target — ensuring timely and professional closure of all quality complaints
- Prevent recurrence of quality issues by developing and implementing well-structured preventive measures following each complaint investigation
- Maintain accurate records of all customer complaints, investigation findings, and corrective actions for documentation and audit purposes
Documentation, Compliance & ISO Standards
- Ensure all documentation related to quality standards, audits, corrective actions, and compliance activities is accurately prepared, maintained, and up to date
- Support full compliance with applicable regulations, ISO standards, industry requirements, and company quality policies across all departments
- Maintain quality management system (QMS) documentation in a structured, accessible, and audit-ready format at all times
- Apply familiarity with ISO standards and QMS principles to support certification maintenance and ongoing regulatory compliance across Tamimi’s operations
Process Improvement, Supplier Management & Training
- Support continuous improvement initiatives by analyzing quality data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency and reduce costs
- Successfully implement the annual quality improvement initiatives target as defined by management — tracking progress and reporting outcomes clearly
- Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits
- Provide quality training to employees and support teams on QMS standards, policies, and procedures — promoting a quality-focused culture across all departments
Qualifications & Requirements
Educational Requirements
- Diploma or Bachelor’s degree in a related field — Quality Management, Business Administration, or a relevant technical discipline
- Certification as a Certified Quality Lead Auditor, Certified Quality Technician, or similar qualification is preferred and advantageous
Experience Requirements
- Minimum 1 to 2 years of experience in quality assurance, compliance, or a similar role in a commercial or retail environment
- Familiarity with quality management systems (QMS), ISO standards, and data analysis tools for quality monitoring and reporting
Essential Skills
- Strong analytical skills, structured problem-solving ability, and excellent attention to detail — with the capability to work effectively across multiple departments
- Fluent in English — excellent verbal and written communication skills to work effectively with internal teams, management, and external supplier partners
- Capable of managing multiple quality tasks simultaneously in a fast-paced commercial environment without compromising accuracy or documentation standards
- Proficiency in additional languages beyond English is a plus — supporting diverse communication in Saudi Arabia’s multi-national commercial environment
About Tamimi — Saudi Arabia
Tamimi is one of Saudi Arabia’s most respected and established commercial and retail organisations, with a long-standing reputation for quality, reliability, and customer focus across the Kingdom. With a strong commitment to maintaining the highest product and service quality standards, Tamimi operates a structured quality assurance function that ensures regulatory compliance, supplier performance, and continuous improvement across its commercial operations. This Quality Coordinator role is an excellent opportunity for a motivated quality professional to join a trusted Saudi organisation and make a genuine contribution to quality excellence in one of the GCC’s most dynamic retail markets.
Career Excellence: Join Tamimi Saudi Arabia as Quality Coordinator and build your quality assurance career within a respected and well-established commercial organisation that genuinely values compliance, improvement, and customer satisfaction.
Who Should Apply?
- Quality Assurance Graduates: With 1–2 years of QA or compliance experience in commercial, retail, or product-based industries seeking a Tamimi career in Saudi Arabia
- ISO & QMS Professionals: With practical knowledge of quality management systems, ISO standards, and supplier compliance management in a commercial or retail setting
- Customer Complaint Coordinators: With root cause analysis and corrective action experience looking to grow within a structured quality assurance function in KSA
- Process Improvement Specialists: With quality data analysis skills and a track record of delivering measurable improvement initiatives in commercial or retail environments
- Certified Quality Technicians: With CQT, CQLA, or equivalent certification and strong cross-functional communication skills seeking a well-defined quality coordinator role in Saudi Arabia
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