flydubai Cargo is hiring a Coordinator – Cargo Customer Service in Dubai to deliver customer experience across the UAE and regional markets. Acting as the first point of contact for bookings, quotations, and service queries, this role ensures every shipment is handled with accuracy, speed, and care from enquiry through to delivery.
About the Role — Cargo Customer Experience
Core Focus: First point of contact for customers, cargo agents, and freight forwarders
Booking Management: Creating, updating, confirming, and closing out flight bookings
Coverage: UAE and regional markets, including inter-airline coordination
Systems: Maintains accurate data across flydubai Cargo booking and shipment records
ob Type & Requirements Info
Job Type: Full-Time, On-Site, Customer-Facing
Experience Level: 0–2 years — fresh graduates encouraged to apply
Language: Fluent in English; other languages an advantage
Other Requirement: UAE driving license required
Position Overview
This Coordinator – Cargo Customer Service role delivers customer experience for flydubai Cargo across the UAE and regional markets. You will act as the first point of contact for customers, cargo agents, and freight forwarders, manage flight bookings and reservations, coordinate query and complaint resolution, verify freight documentation, provide proactive shipment tracking and status updates, and coordinate across cargo and non-cargo departments to keep shipments moving smoothly.
Why This Role Matters: As Coordinator – Cargo Customer Service, you become the face of flydubai Cargo for customers and freight forwarders, gain hands-on exposure to airline cargo bookings and operations, build skills in customer service, documentation accuracy, and issue resolution, work cross-functionally with operations, ground handling, sales, and finance, and start a career in the fast-growing UAE aviation cargo industry with strong entry-level access.
Key Responsibilities
Customer & Booking Service
- Acts as the first point of contact for customers, cargo agents, and freight forwarders
- Responds to product and service queries and explains flydubai Cargo products and routing options
- Manages flight bookings and reservations by creating, updating, confirming, and closing out bookings
Sales Support & Capacity Coordination
- Supports the sales team by servicing the existing customer base efficiently
- Flags new business signals from day-to-day customer interactions
- Monitors available capacity in coordination with customers and relevant departments
Issue Resolution & Documentation
- Coordinates query and complaint resolution, driving service recovery to closure
- Assists in verifying freight documentation and shipment details for accuracy
- Supports timely follow-up on outstanding balances and documentation gaps with finance
Shipment Tracking & Data Accuracy
- Provides proactive shipment tracking, status updates, and proof of delivery
- Notifies customers promptly of any shipment irregularities
- Keeps the flydubai Cargo system accurate and up to date across bookings and shipment status
Cross-Department & Inter-Airline Coordination
- Coordinates across cargo and non-cargo departments to resolve exceptions quickly
- Supports inter-airline cooperation and consistent UAE customer service standards
- Captures operational challenges, customer feedback, and forward-looking market notes
Qualifications & Requirements
Educational Requirements
- Bachelor’s Degree in Business Administration or equivalent professional qualification
Experience Requirements
- 0–2 years of experience — fresh graduates with a Bachelor’s degree are welcome
- Experience in the Cargo industry in the UAE is an advantage
Essential Skills & Competencies
- Fluent in English; other languages are an advantage
- Knowledge of BI tools is an advantage
- Customer focus, teamwork, and effective communication
- Personal accountability, commitment to achieve, resilience, and flexibility
- Valid UAE driving license required
About flydubai Cargo
flydubai Cargo delivers air cargo services across the UAE and regional markets, supporting customers, cargo agents, and freight forwarders with reliable bookings, documentation, and shipment tracking. The Coordinator – Cargo Customer Service role offers fresh graduates and early-career professionals a strong entry point into the aviation cargo industry, with exposure to airline operations, customer service, and cross-functional coordination.
Career Growth: Start your aviation cargo career with a leading UAE airline brand known for customer-first service.
Who Should Apply?
- Fresh Graduates: With a Bachelor’s degree in Business Administration seeking aviation careers
- Customer Service Professionals: Interested in the airline cargo and logistics industry
- Cargo Industry Candidates: With prior UAE cargo or freight forwarding exposure
- Coordinators: Skilled in bookings, documentation, and issue resolution
- UAE Residents: Holding a valid UAE driving license and strong English communication skills
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