Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. We are currently seeking a One Touch Service (OTS) Agent – Arabic Speaker to join our vibrant team at Radisson Blu Hotel Ajman. We are in search of individuals who go beyond the resume — those with character, skills, talents, and a passion for creating memorable experiences.
About Radisson Hotel Group
Global Scale: Ten distinctive hotel brands, 1,460+ hotels across 95+ countries
Brand Promise: Every Moment Matters, with a signature Yes I Can! service ethos
People Focus: Team members are true Moment Makers, empowered to be their best every day
Location: Radisson Blu Hotel Ajman, United Arab Emirates
 Career Opportunity in UAE Hotel Front Office
Strategic Location: Ajman, UAE — part of Radisson’s growing UAE hotel portfolio
Bilingual Advantage: Arabic and English fluency essential for guest-facing communication
Growth Culture: Company invests in growth, learning, and career development for all backgrounds
Career Growth: Global and local perks including special hotel rates worldwide
Position Overview
This One Touch Service Agent role supports and assists in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to. You will collaborate with colleagues to maximize guest satisfaction, take responsibility for assigned duties, and support the strategies and objectives of the front office department.
 Why This Role Matters: As One Touch Service Agent at Radisson Blu Hotel Ajman, you become a key touchpoint in delivering the “Yes I Can!” service promise that defines Radisson Hotel Group worldwide, apply valuable bilingual Arabic-English skills in a genuine guest-facing role, build front office expertise across guest journey management and problem resolution, join a globally recognized hotel group with 1,460+ properties, and access global and local perks including exclusive hotel rates worldwide.
Key Responsibilities
Front Office & Guest Journey Support
- Support and assist in the smooth running of the front office department
- Ensure all aspects of the guest journey and experience are delivered to the highest level
- Take responsibility for duties and tasks assigned to the role, completed in a timely and professional manner
Guest Satisfaction & Collaboration
- Collaborate with colleagues to maximize guest satisfaction and comfort
- Deliver a positive and responsive approach to enquiries and problem resolution
- Build and maintain effective working relationships, communicating with key stakeholders
Performance, Growth & Compliance
- Support and deliver on front office department strategies and objectives
- Develop and build own skills, knowledge, and experience within the front office department
- Collaborate with the Head of Department to maintain inventory and achieve productivity targets
- Ensure adherence to legislation and due diligence requirements, supporting internal and external audits
Qualifications & Requirements
Educational Requirements
- National academic qualifications preferred
Experience Requirements
- 1+ years of relevant experience in Front Office
Essential Skills
- Good command of written and spoken English & Arabic
Why Join Radisson Hotel Group?
Live the Magic of Hospitality — be part of a team that creates exceptional experiences and memorable moments every day, letting your Yes I Can! spirit shine. Build a great career with investment in your growth, learning, and career development, no matter your background or experience. Experience the team spirit within an inclusive, fun, and meaningful workplace that celebrates diversity through Employee Resource Groups and inclusion initiatives. Enjoy global and local perks, including special hotel rates for you and your loved ones at hotels worldwide, plus local rewards tailored to your country.
Career Excellence: Bring the “Yes I Can!” spirit to life as a One Touch Service Agent at Radisson Blu Ajman.
Who Should Apply?
- Front Office Professionals:Â With 1+ years of relevant hotel front office experience
- Bilingual Arabic/English Speakers:Â Comfortable communicating with a diverse guest base
- Guest-Focused Hospitality Talent:Â Passionate about creating memorable, personalized experiences
- Problem-Solving Communicators:Â Skilled in responsive enquiry handling and issue resolution
- Career-Driven Hospitality Professionals:Â Looking to grow within a globally recognized hotel group
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