We are currently seeking passionate and dynamic guest-focused Learning & Development professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions for employees. As a Learning & Development Officer in the United Arab Emirates, you will assist the Learning & Development Leader in managing the hotel’s training function to promote the desired work culture.
About the Role
Core Function: Managing the hotel’s training function to promote the desired work culture
Training Scope: Developing and conducting training courses, facilitating workshops
Reporting Line: Assists the Learning & Development Leader
Guest-Focused Mission: Delivering extraordinary customer service and creative employee solutions
Career Opportunity in UAE Hospitality Training
Strategic Location: United Arab Emirates — a leading global hospitality and hotel training market
Full Employee Lifecycle: From colleague orientation and onboarding to ongoing on-the-job training
Cross-Departmental Coordination: Working with Human Resources and Housing Supervisor teams
Career Growth: Build a specialized L&D career within the UAE’s hospitality industry
Position Overview
This Learning & Development Officer role involves analysing colleague development needs, developing annual hotel colleague development plans, and preparing monthly reports. You will develop and maintain the hotel’s colleague development library, conduct colleague orientation, coordinate with Human Resources and Housing on new colleague onboarding, oversee on-the-job training of new and existing colleagues, and oversee colleague re-development.
Why This Role Matters:Â As Learning & Development Officer, you shape the training culture that directly impacts guest service quality across the hotel, design and deliver training programs tailored to real colleague development needs, guide new colleagues through orientation, onboarding, and their first experiences of the hotel and housing complex, oversee ongoing skill development and re-development for existing team members, and build valuable hospitality-specific training and facilitation expertise.
Key Responsibilities
Training Needs Analysis & Planning
- Analyse colleague development needs in the hotel
- Develop annual hotel colleague development plans and prepare monthly reports
- Develop and maintain the hotel’s colleague development library and coordinate acquisitions
- Consult with the Learning & Development Leader on coordination of colleague development courses
Orientation & Onboarding
- Conduct colleague orientation to the company and hotel, ensuring every colleague receives an appropriate orientation, job description, handbook, and local guide
- Coordinate with Human Resources and the Housing Supervisor to ensure new colleagues are shown around the housing complex and receive needed information
Ongoing Training Oversight
- Oversee on-the-job training of new and existing colleagues
- Oversee re-development of colleagues
Qualifications & Requirements
Educational Requirements
- Degree in the hospitality field ideally preferred
- Preferable minor experience in a professional training environment
- Some knowledge in instructional methods and training techniques
Essential Skills
- Good working knowledge of computers and software packages such as Excel, Word, and PowerPoint
- Excellent communication and presentation skills
- Ability to conduct and follow structured training programs in a charismatic, enthusiastic way
- Strong customer service, interpersonal, team building, and conflict resolution skills
Key Competencies
- Understanding Hotel Operations, Effective Communication, Planning for Business
- Supervising People, Understanding Differences, Supervising Operations
- Teamwork, Adaptability, Customer Focus, Drive for Results
About This Learning & Development Opportunity
This Learning & Development Officer role calls for passionate and dynamic guest-focused professionals who pride themselves on delivering extraordinary levels of customer service and creative solutions for employees. Working closely with the Learning & Development Leader, the role blends structured training design with hands-on facilitation, orientation, and ongoing colleague development across the hotel.
Career Excellence: Shape hospitality training and guest service culture as Learning & Development Officer.
Who Should Apply?
- Hospitality-Trained L&D Professionals:Â With a degree in hospitality and training experience
- Charismatic Training Facilitators:Â Passionate about delivering structured, engaging training programs
- Onboarding & Orientation Specialists:Â Skilled coordinating new colleague orientation and housing logistics
- People-Focused Coordinators:Â Comfortable working across diverse teams and colleague levels
- Results-Driven HR/L&D Candidates:Â Strong in planning, communication, and drive for results
Recently Opening Job👇