Enterprise AI is moving from pilot to production, and someone has to make sure customers actually see the value. Cohere, a security-focused enterprise AI company, is looking for a Customer Success Manager to own its most strategic private sector accounts in the UAE, working with senior stakeholders from CXOs to digital transformation leads.
About the Role
You would own the success, adoption and growth of Cohere’s UAE private sector customers. That means building trusted relationships with senior stakeholders, writing success plans around each customer’s strategy and budget cycle, and acting as primary contact and executive sponsor. You would guide customers from use case selection and pilot design through production and scaling, including secure and on-premises deployments, and run regular executive business reviews that show ROI.
Career Impact & Growth Opportunity
Cohere describes itself as the leading security-first enterprise AI company, training and deploying frontier models for enterprises. The role also feeds regional needs such as security, explainability and Arabic language support back to the product and engineering teams, and helps shape UAE-specific playbooks. The listing gives no promotion path.
Why This Role Matters
Enterprise AI projects stall on change management, data sensitivity and regulation. A customer success lead who knows the region keeps adoption and renewals on track.
Key Responsibilities
- Own adoption, success and growth for UAE private sector customers
- Build relationships with CXOs, VPs, directors and digital transformation leads
- Create success plans and track ROI, efficiency and cost-saving metrics
- Guide customers from use case and pilot to production deployment and scaling
- Lead secure implementations, including sensitive systems and on-premises deployments
- Run change management and executive business reviews
- Drive contract renewals and account growth
- Feed regional needs (security, explainability, Arabic support) back to Product and Engineering
- Contribute to UAE playbooks and represent Cohere at regional events
Qualifications & Requirements
- 8+ years in customer success, account management, consulting or technology delivery in enterprise settings
- 3–5 years working directly with UAE enterprises in finance, healthcare, logistics or technology
- Experience managing complex accounts with long sales cycles and multi-year implementations
- Experience leading AI/ML, cloud or enterprise software projects in regulated environments
- Fluent Arabic and English, plus knowledge of regional business culture and UAE regulations
- Nice to have: 3+ years with GenAI or LLM projects, and defence, financial services or healthcare exposure
About This Opportunity
Cohere lists perks for full-time employees, including health and dental cover, six weeks of paid vacation, a learning stipend and a $500 home office stipend. These are the company’s own statements, and they may vary by location. The listing gives no salary, so ask about pay, bonus and visa support.
Who Should Apply
Senior customer success, account management and enterprise technology professionals with UAE client experience and fluent Arabic should apply. Cohere also says it encourages applications even if your experience doesn’t match every point. Apply only through Cohere’s official careers page or LinkedIn listing.
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