JW Marriott at Palm West Beach, Dubai, is seeking a results-driven Director of Sales to lead and manage all day-to-day activities related to the sales function, with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. The role includes achieving personal booking goals and setting recommendations for the sales team’s targets.
About JW Marriott — Marriott’s Luxury Portfolio
Global Scale: Part of Marriott International’s luxury portfolio, spanning over 100 properties worldwide
Locations: Gateway cities and distinctive resort destinations around the globe
Philosophy: “Associates come first” — because happy associates create happy guests
Legacy: Carries forward the namesake legacy of founder J. Willard Marriott
Career Opportunity & Sales Leadership Impact
Prime Location: Palm West Beach on Palm Jumeirah, one of Dubai’s most iconic addresses
Leadership Scope: Direct sales strategy, revenue growth and team performance for the property
Career Path: Access training, development and recognition within a global hospitality leader
The JW Treatment™: A workplace culture centered on holistic well-being and genuine camaraderie
Position Overview
This Director of Sales role involves working with the sales leader to implement effective sales strategy, maximizing revenue through personal booking goals and team recommendations, monitoring day-to-day sales activities of direct reports, analyzing market data and financial projections, ensuring exceptional customer service throughout the guest journey, building relationships with key stakeholders, and conducting human resource activities including interviewing and hiring sales team members.
Why This Role Matters: As Director of Sales at JW Marriott, you drive the commercial success of a luxury property on one of Dubai’s most prestigious addresses, lead a talented sales team through coaching and clear direction, shape long-term customer relationships that fuel revenue growth, apply data-driven strategy to financial and catering goals, and build a high-impact leadership career within Marriott International’s global luxury portfolio.
Key Responsibilities
Sales Strategy & Revenue Maximization
- Work with the sales leader to ensure effective implementation of sales strategy for the segment
- Create and implement a sales plan addressing revenue, customers and the market
- Provide positive, aggressive leadership to ensure maximum revenue potential
- Recommend booking goals for sales team members
Managing Sales Activities
- Monitor all day-to-day activities of direct reports
- Approve space release for catering to maximize revenue
- Participate in sales calls to acquire new business and close deals
- Execute and support operational aspects of booked business, including proposals and contracts
Analyzing & Reporting on Sales Data
- Analyze market information using sales systems to achieve property financial goals
- Assist Revenue Management with accurate six-period projections
- Review sales and catering guest satisfaction results to identify improvement areas
Ensuring Exceptional Customer Service
- Display leadership in guest hospitality and exemplify customer service standards
- Interact with guests to obtain feedback on product quality and service levels
- Meet with guests during pre- and post-convention meetings to gather feedback
- Empower employees to provide excellent customer service
Building Relationships & HR Activities
- Develop and manage relationships with key internal and external stakeholders
- Work collaboratively with off-property sales channels such as GSO and Market Sales
- Attend customer events, trade shows and sales missions to build key relationships
- Interview and hire management and hourly employees with appropriate skills
Qualifications & Requirements
Educational Requirements
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major, plus 3 years’ experience in sales and marketing
- OR a 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management or related major, plus 1 year of experience in sales and marketing
Essential Skills
- Strong sales strategy and revenue management capabilities
- Leadership skills to manage and motivate a sales team
- Strong analytical skills for market data and financial projections
- Excellent guest relations and customer service orientation
- Relationship-building skills with internal and external stakeholders
About Marriott International, JW Marriott & Marriott Hotels
Join JW Marriott, part of Marriott International’s luxury portfolio spanning more than 100 properties in gateway cities and resort destinations worldwide. JW Marriott associates are confident, innovative and genuine, carrying forward the legacy of founder J. Willard Marriott, supported by training, development, recognition and a focus on holistic well-being known as The JW Treatment™. As a Marriott Hotels host, you help deliver “Wonderful Hospitality. Always.” within a global community that values every associate.
Career Excellence: Lead sales strategy for a luxury JW Marriott property on Dubai’s iconic Palm Jumeirah.
Who Should Apply?
- Hospitality Sales Leaders: With a proven track record in hotel or resort sales
- Business/Marketing/Hospitality Graduates: Meeting the degree and experience requirements
- Revenue-Driven Sales Managers: Confident setting and achieving ambitious booking goals
- Relationship Builders: Skilled at nurturing long-term, value-based customer partnerships
- Team Leaders: Experienced hiring, coaching and managing sales team performance
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