Here is the latest announced Faysal Bank Inbound Floor Manager Jobs. Are you an experienced banking professional looking to advance your career in a dynamic Islamic Banking environment? A leading financial institution in Lahore is seeking a dedicated Manager for their Inbound Contact Center to supervise team operations and enhance customer experience. This role offers an exciting opportunity to lead contact center operations while ensuring compliance with Islamic banking principles.
Islamic Banking operates according to Islamic Shariah principles, providing financial services that align with ethical and religious guidelines. The sector continues to grow significantly in Pakistan, offering unique career opportunities for banking professionals. We are uploading these types of Latest Government Jobs, Private Sector jobs, and Engineering Jobs on a regular basis. You can visit Civil Engineering Jobz for daily Job updates.
Details of Faysal Bank Inbound Floor Manager Jobs
- Industry: Banking/Financial Services
- Job Type: Full Time/Permanent (First Shift – Day)
- Department: Islamic Banking
- Location: Lahore
- Salary Range: PKR 125,000 to 200,000/Month
- Application Deadline: June 19, 2025
- Posted On: May 19, 2025
Requirements for Faysal Bank Manager Inbound Jobs
- Gender: Male
- Age: 30 – 40 Years
- Minimum Education: Bachelor’s Degree
- Career Level: Experienced Professional
- Minimum Experience: 4 Years
Also Apply: Askari Bank Summer Internship Program 2025 | Apply Online
Responsibilities of a Manager Inbound
Operational Management
The successful candidate will be responsible for:
- Supervising Team Leaders on the inbound floor and ensuring effective management of Officers-Inbound
- Maintaining service levels (SL) and key performance indicators (KPIs), including Average Talk Time (ATT), After Call Work (ACW), and Auxiliary time (AUX)
- Monitoring call queues to ensure optimal distribution and prevent delays
- Managing the inbound contact center operations on a 24/7 basis with necessary operational adjustments
- Analyzing team and individual performance through call metrics and reports
- Reviewing MIS reports and performance scorecards regularly
- Identifying trends in data to improve efficiency and reduce operational issues
- Evaluating IVR system performance and recommending improvements
- Identifying operational risks and implementing mitigation strategies
- Handling escalated customer queries with timely resolution
- Reviewing operational workflows for maximum efficiency
- Collaborating with other departments for seamless service delivery
- Ensuring accurate information flow across teams
Customer Experience Enhancement
The role focuses heavily on customer satisfaction through:
- Continuous process improvements, training, and efficient team management
- Identifying customer pain points through feedback analysis
- Working with the Complaint Management Unit (CMS) for the timely resolution of customer issues
Team Leadership & Development
As a leader, you will be expected to:
- Foster teamwork and engagement within the inbound floor
- Lead, motivate, and guide Team Leaders to create a positive work environment
- Provide coaching and mentoring to team members
- Conduct regular performance evaluations and ensure effective feedback
- Develop training and coaching plans for team improvement
- Monitor team member well-being and address performance issues
Compliance & Quality Assurance
Maintaining regulatory compliance is critical through:
- Adherence to Bank policies, SBP regulations, and internal processes
- Collaboration with Quality Assurance for regular calibration sessions
- Ensuring processes comply with the Inbound Policy and Procedures Manual
- Regular updates and testing of the business continuity plan
How to Apply for an Islamic Banking Inbound Floor Manager Job
- Interested candidates should apply online by visiting this website: (https://faysalbank.rozee.pk/index.php)
- Qualified candidates are encouraged to submit their applications by June 19, 2025.
- This position offers competitive compensation and an opportunity to grow with one of the leading Islamic Banking institutions in Pakistan.
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