One product, done exceptionally well, is the idea behind BHND. For a concept like that, the floor has to run just as carefully as the grill. BHND is hiring a Floor Supervisor to lead daily front-of-house service and keep guests and team in step.
About the Role
BHND describes itself as an elevated burger concept that is not a traditional chain or a loud, gimmick-driven diner. It combines top-tier produce, open-fire cooking and trained hospitality in a refined counter setting. As Floor Supervisor you would support the oversight of daily front-of-house operations, keep service flowing with smooth table turnover and good coordination between service, bar and kitchen, and help on the floor during peak periods. You would make sure guests get service that fits the brand standards, handle feedback and minor complaints, and escalate bigger issues to management. You would also guide, assign and monitor staff, coach on the job, check grooming, pass on special requests and VIP notes, and help with checklists, shift handovers and incident reports.
Career Impact & Growth Opportunity
The listing offers on-the-job coaching responsibilities and describes a refined, trained hospitality approach. It does not describe a promotion path, but supervisors who lead a floor in a new concept are well placed for assistant manager roles.
Why This Role Matters
In a counter-style restaurant, service is fast and visible. A calm supervisor who keeps handovers clear and guests looked after protects the brand’s standards.
Key Responsibilities
- Supervise daily service for smooth table turnover and good coordination between service, bar and kitchen
- Support the floor during peak periods
- Make sure guests get service in line with brand standards
- Handle feedback and minor complaints, and escalate to management when needed
- Guide, assign and monitor front-of-house staff, coach on the job and check grooming
- Link the service team, kitchen, bar and management, and pass on special requests and VIP notes accurately
- Follow procedures, hygiene and safety guidelines
- Help with daily checklists, shift handovers and incident or service reports
Qualifications & Requirements
- Previous experience as a Floor Supervisor or Senior Waiter in hospitality
- Strong knowledge of service standards and guest handling
- Leadership and team coordination skills
- Calm under pressure and during busy service
- Strong communication and problem-solving skills
- Professional appearance and a positive attitude
About This Opportunity
The listing gives no salary or benefits. Ask about pay, service charge, visa, accommodation, transport, shift pattern and days off before you accept an offer.
Who Should Apply
Floor supervisors and senior waiters who like leading a team during busy service and care about guest experience should apply. The listing gives no email or link, so use the contact on the original posting or BHND’s own channels.
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