Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Front Desk Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? We invite you to become a fan of the exceptional.
 About the Role
Core Function: Checking-in and checking-out hotel guests in a friendly, caring manner
Department: Front Office, reporting to the Front Office Manager
Property Scale: 390 luxurious rooms and suites, award-winning culinary cuisines
Location Highlights: 1.3km pristine private beach, private marina, landscaped pools
Career Opportunity in UAE Luxury Hotel Front Office
Strategic Location: Abu Dhabi — home to the definition of an unrivalled Arabian fantasy
Global Luxury Brand: Mandarin Oriental, award-winning owner and operator of the world’s most luxurious hotels
Asian Heritage Service: Legendary service inspired by Asian heritage representing cutting-edge luxury
Career Growth: Unique learning and development programmes crafted for various career stages
Position Overview
This Front Desk Agent role involves checking in arriving guests and checking out departing guests according to luxury standards, registering guests, assigning rooms, and accommodating special requests. You will use suggestive selling techniques to promote hotel services, verify payment methods, handle front office cashier activities, and coordinate room status updates with housekeeping.
Why This Role Matters: As Front Desk Agent at Emirates Palace Mandarin Oriental, you create the crucial first and last impression guests receive of one of Abu Dhabi’s most iconic luxury properties, apply genuine hospitality craft within a brand recognized globally for legendary Asian-inspired service, build skills across guest relations, cashiering, and suggestive selling in a 5-star luxury environment, join the #MOfamily with access to complimentary and discounted stays through the MOstay programme, and grow your career through Mandarin Oriental’s dedicated learning and development programmes.
Key Responsibilities
Guest Check-In & Registration
- Check in arriving guests and check out departing guests in a friendly, caring manner
- Register guests, assign rooms, and assist with registration card completion
- Accommodate special requests whenever possible
- Use suggestive selling techniques to sell rooms and promote hotel services
Payment & Cashiering
- Verify guest payment methods and follow established credit-checking procedures
- Process guest check-out procedures, receive payment, and settle guest accounts
- Handle front office cashier activities including posting charges and currency exchange
- Balance the cash float at the end of each shift
Guest Service & Coordination
- Answer all guest requests and questions in a friendly, caring manner
- Issue safe deposit boxes, handle messages, or address complaints as needed
- Coordinate room status updates with housekeeping for late check-outs and early check-ins
- Maintain working knowledge of room reservation procedures
Qualifications & Requirements
Experience Requirements
- Previous experience in the same role in a luxury hotel is preferred
- Resort experience is required
Educational Requirements
- High school diploma or a relevant equivalent qualification
Essential Skills
- Immaculate grooming standards with a professional appearance
- Excellent verbal and written communication skills with a strong focus on guest interaction
About Mandarin Oriental & Emirates Palace
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline, increasingly recognized for creating some of the world’s most sought-after properties. Emirates Palace, Abu Dhabi is the definition of an unrivalled Arabian fantasy — a 1.3km pristine private beach, landscaped pools, and a private marina overlooking a natural bay, offering award-winning 5-star luxury hospitality with 390 luxurious rooms and suites.
Career Excellence: Create the first and last impression at one of Abu Dhabi’s most iconic luxury hotel properties.
 Who Should Apply?
- Resort-Experienced Hospitality Professionals: With required resort front desk experience
- Luxury Hotel Front Office Staff: With previous experience in a luxury hotel setting preferred
- Guest-Focused Communicators: With excellent verbal and written communication skills
- Professionally Groomed Candidates: Maintaining immaculate grooming and a polished appearance
- Growth-Minded Team Players: Embracing integrity, respect, and a growth mindset
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