Pflegia — Deutschlands wachsende digitale Plattform zur Vermittlung von Pflegekräften mit Sitz in Berlin — sucht eine kommunikationsstarke, empathische Persönlichkeit für die Rolle des Kundenservice Remote Kandidaten Onboarding Specialists. Diese Rolle führt Pflegekräfte zielsicher durch die Job-Plattform, unterstützt sie beim Anlegen überzeugender Profile, berät sie individuell zu perfekt passenden Stellenangeboten, und begleitet sie durch den digitalen Bewerbungsprozess. Nach einer zweiwöchigen Einarbeitung im Berliner Büro ist vollständige Remote-Arbeit möglich. Geboten werden ein faires Grundgehalt mit ungedeckelter Provision, 27 Urlaubstage, modernes Equipment, Slack, Zoom, CRM-System, sowie ein haustierfreundliches Büro und legendäre Friyay-Events in Berlin. C2-Deutschkenntnisse erforderlich.
About Pflegia — Digitale Pflegekräfte-Vermittlung Deutschland
Company: Pflegia GmbH — eine wachsende digitale Plattform zur Vermittlung von Pflegekräften in ganz Deutschland, mit Sitz in Berlin — deren Mission es ist, Pflegeeinrichtungen und qualifizierte Fachkräfte schnell, fair und passgenau zusammenzubringen mit digitalen Lösungen, die wirklich funktionieren
Culture: Eigenverantwortung, transparente Kommunikation und partnerschaftliches Arbeiten — “Bei uns zählt nicht, woher Du kommst, sondern wohin Du gemeinsam mit uns willst” — a fast-growing Berlin tech company with genuine growth paths, haustierfreundliches Büro, Friyay-Pizza-und-Bier, and no ceiling on ambition or provision
Role: Kundenservice Remote Kandidaten Onboarding Specialist — onboarding Pflegekräfte onto the digital job platform, advising them on matching positions, coordinating with internal Customer Excellence Management and Account Management teams, and maintaining accurate candidate data and KPIs
Working Model: 2-week onboarding in Berlin (travel and accommodation costs fully covered by Pflegia) — then 100% remote from anywhere in Germany
Why This Kundenservice Remote Onboarding Role at Pflegia Stands Out
Ungedeckelte Provision — Erfolg direkt belohnt: A fair base salary plus uncapped commission that directly rewards your onboarding success — the kind of transparent, performance-aligned compensation model that genuinely motivated Kundenservice professionals in a fast-growing digital platform company should look for and rarely find in traditional care sector or HR roles
Vollständig Remote nach Einarbeitung — Germany-Wide: Complete remote working flexibility after two weeks of Berlin onboarding — apply from Hamburg, Munich, Cologne, Frankfurt, Dresden, Leipzig, or anywhere else in Germany, and build a Pflegia career without relocating to Berlin, with Reisekosten and accommodation fully covered for your onboarding and regular Berlin visits
Unbegrenzte Entwicklungsmöglichkeiten — Schnell Wachsendes Unternehmen: “Deine Karriere ist das, was Du daraus machst!” — fachliche Entwicklung, mehr Verantwortung, Führungspositionen — in a genuinely fast-growing Berlin platform company where career advancement is real and accelerated by the company’s own growth trajectory
Sinnvolle Arbeit — Pflegebranche Deutschland: Help qualified Pflegekräfte find the right positions at a time when Germany’s care sector urgently needs better, faster, fairer matching between nurses and care facilities — work that is professionally engaging and genuinely contributes to a social sector under real pressure
Position Overview — Kundenservice Remote Kandidaten Onboarding Specialist, Pflegia
This Kundenservice Remote Kandidaten Onboarding Specialist at Pflegia leads Pflegekräfte through the digital job platform with targeted guidance — helps them create compelling profiles and start smoothly in the digital application process — uses every onboarding conversation to inspire through excellence and empathy — individually advises candidates, shows them perfectly matched positions, and empowers them for their path — serves as the decisive catalyst for the fastest possible route to their new dream job — works closely with internal Customer Excellence Management and Account Management teams — efficiently maintains candidate documentation and KPIs — and contributes to a great onboarding experience for Pflegekräfte across Germany in a fully remote working environment with uncapped provision and genuine career growth opportunities.
Why This Role Matters: As Kundenservice Remote Kandidaten Onboarding Specialist at Pflegia, every conversation you have with a Pflegekraft who is trying to find their next position is a conversation with a qualified healthcare professional in a sector where the national shortage of nursing staff is one of Germany’s most pressing social challenges — and where a fast, accurate, and empathetic matching process between nurse and care facility makes a real difference to both the individual Pflegekraft whose career and work-life balance improves when they find the right position, and the care facility whose residents and patients benefit from a well-matched, motivated nurse who chose them deliberately rather than defaulted to them. When your onboarding call correctly identifies that a Pflegekraft with specific Intensivpflege experience and a preference for day shifts has three excellent matching positions on the Pflegia platform that she had not found in her own search, your profile-building guidance produces a candidate profile that genuinely showcases her qualifications and experience in a way that catches the right care facility’s attention, or your individual advice correctly distinguishes between two similar-looking positions and explains why one is significantly better suited to her situation than the other — you are not processing onboarding calls. You are actively shaping careers and improving care. That is the human consequence and professional significance of excellent Kandidaten Onboarding in Germany’s digitale Pflegevermittlung sector.
Key Responsibilities — Deine Aufgaben bei Pflegia
Onboarding, das begeistert — Pflegekräfte Plattform-Einführung
- Lead Pflegekräfte through the Pflegia digital job platform with targeted, confident guidance — helping them set up compelling, complete, and professionally presented candidate profiles and start smoothly in the digital application process with the kind of structured, warm, and technically confident onboarding experience that converts uncertain first-time platform users into active, engaged candidates who trust Pflegia to help them find the right position
- Use every onboarding conversation to inspire through excellence and empathy — applying the communication strength, personal warmth, and professional attentiveness that transforms a routine platform registration call into a candidate experience that makes each Pflegekraft feel genuinely heard, individually advised, and professionally supported in their job search
- Identify and present perfectly matching Stellenangebote — leveraging the Pflegia platform’s matching capability and your own knowledge of available positions to show each Pflegekraft the specific roles most relevant to their qualification, experience, preferences, and personal situation, with the contextual insight and individual advisory depth that separates a great Onboarding Specialist from a generic platform tour guide
Individuelle Beratung & Candidate Experience Excellence
- Advise Pflegekräfte candidates individually — taking the time to understand each candidate’s professional background, career aspirations, personal circumstances, and position preferences well enough to provide genuinely tailored advice about which positions and care facilities are likely to represent the best professional and personal fit, with the empathetic engagement and practical career insight that the best candidate advisory conversations deliver
- Empower candidates for their path — being the decisive Impulsgeber who gives each Pflegekraft the confidence, clarity, and concrete next steps they need to move forward with their job search actively and with realistic expectations, whether they are changing employers for the first time, returning to the care sector after a break, or relocating to a new region
- Create a great Candidate Experience as the Schnittstelle between candidates and internal teams — working closely with Customer Excellence Management and Account Management to ensure that the handover from onboarding through to active placement is seamless, well-coordinated, and keeps each Pflegekraft feeling well-supported throughout the full Pflegia journey
Datenpflege, KPIs & Interne Zusammenarbeit
- Document all important candidate information efficiently and accurately — maintaining CRM records with the completeness, accuracy, and timeliness that internal Account Management and Customer Excellence Management teams need to continue the candidate relationship after onboarding without gaps, misunderstandings, or missed follow-ups
- Keep relevant KPIs up to date — tracking the onboarding metrics, conversion rates, and candidate outcome data that give Pflegia’s management team visibility of onboarding quality and individual performance, with the data discipline and accountability that an ungedeckelte Provision model makes both personally motivating and professionally important
- Collaborate closely with internal departments — Customer Excellence Management and Account Management — to provide the best possible candidate experience across the full Pflegia service journey, with the cross-functional communication, coordination discipline, and collaborative spirit that make internal Pflegia teams more effective than they would be working in isolation
Requirements — Das bringst Du mit
Essential Requirements
- Kommunikationsstärke und Empathie — you are sociable, genuinely interested in other people’s situations, and can quickly attune yourself to the needs, concerns, and aspirations of Pflegekräfte candidates from diverse professional and personal backgrounds
- Kundenorientierung — you place genuine value on creating an outstanding Candidate Experience and are willing to go the extra mile for every Pflegekraft who comes through the Pflegia onboarding process
- Digitale Affinität — you are comfortable with CRM systems, Slack, Zoom, and digital platforms, and can quickly learn new systems with the digital confidence that a remote-first platform company requires
- Teamfähigkeit — you work well with others, contribute actively to a positive team atmosphere, and are a genuinely collaborative colleague in the Customer Excellence and Account Management interface
- Lernbereitschaft — even without direct Onboarding Specialist experience, you can quickly develop the necessary skills through Pflegia’s coaching and mentoring programmes
- Deutschkenntnisse auf C2-Niveau — demonstrated by CV or certificates — required for professional negotiations with clients and candidates who make decisions and need absolute communicative clarity
About Pflegia — Digitale Pflegevermittlung Deutschland
Pflegia is a growing digital platform for the placement of Pflegekräfte across Germany — headquartered in Berlin with a mission to connect care facilities and qualified nursing professionals quickly, fairly, and precisely using digital solutions that genuinely work. In a German care sector facing structural Fachkräftemangel, Pflegia’s platform-driven matching approach creates commercial value for care facilities that fill positions faster and more accurately, and professional value for Pflegekräfte who find positions better suited to their qualifications, preferences, and personal circumstances. The Kundenservice Remote Kandidaten Onboarding Specialist role is the human face of that platform — the empathetic, knowledgeable, and genuinely committed individual who makes the difference between a Pflegekraft who bounces off the platform and one who finds their next dream job through it. If you are communicative, digitally confident, motivated by uncapped provision, and want to build your career at a fast-growing Berlin HealthTech company from anywhere in Germany — apply now.
Career Excellence: Pflegekräfte Onboarding, Kandidaten Beratung, CRM, Candidate Experience, ungedeckelte Provision, Remote — Kundenservice Remote Kandidaten Onboarding Specialist, Pflegia Germany 2026.
Who Should Apply?
- Kommunikationsstarke Berater:innen — Remote Germany: With strong interpersonal skills, empathy, and a genuine interest in the care sector — comfortable advising candidates individually, building rapport quickly over video and phone calls, and creating the kind of candidate experience that makes Pflegekräfte feel genuinely supported in their job search
- Kundenservice & Onboarding Professionals — Digitale Plattformen: With digital platform familiarity, CRM system experience, and Zoom/Slack fluency — who understand how to guide users through digital tools confidently and help them get real value from an online platform quickly
- HR, Recruiting & Talent Acquisition Professionals — Pflege & Healthcare: With candidate advisory, onboarding, or talent acquisition experience — ideally in healthcare, nursing, or care sector recruiting — ready to apply their candidate relationship skills in a fast-growing Berlin EdTech/HealthTech environment with uncapped provision
- Remote-First Career Changers — Provision & Entwicklung: Motivated to make the transition into digital platform Kundenservice and candidate onboarding — with C2 German, a strong service orientation, and the readiness to develop quickly through Pflegia’s coaching and mentoring programmes into a high-performing Onboarding Specialist
- Germany-Wide Remote Professionals — Berlin Platform Company: Seeking a fully remote Kundenservice position with a fast-growing Berlin digital healthcare platform — uncapped provision, 27 days holiday, Berlin team events, modern equipment, Slack/Zoom/CRM tools, and genuine career development in a company actively disrupting Germany’s Pflegekräfte-Vermittlung market
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