Yaumi International Bakeries, a food production business in Dubai, is looking for a QA Supervisor to lead quality assurance on its bakery operations. This is a supervisory role for someone who handles customer concerns carefully, drives corrective actions to completion, and keeps product standards steady across production and customer sites. As QA Supervisor, you’ll lead complaint handling, registering complaints, assigning investigations, gathering QA responses, and sharing outcomes with stakeholders and customers; coordinate and track corrective and preventive actions in an up-to-date complaint tracker; run product cutting sessions with QSR customers to confirm consistency; verify product returns with supply chain and retail teams; work with QSR and production on new products, samples, and approvals; visit depots, outlets, and customer sites to investigate issues; coordinate with regulatory affairs on SFDA and Baladiya visits; review product artworks developed by the lab; prepare product registrations on SFDA and export portals; and deliver finished-goods specification training to production staff, including sessions in Arabic. The role requires a bachelor’s degree in food technology, microbiology, chemistry, or a related field, and two to four years of supervisory quality experience in food manufacturing, with bakery experience preferred.
About Yaumi International Bakeries — Bakery Quality in Dubai
Company: Yaumi International Bakeries
Location: Dubai, United Arab Emirates
Industry: Food production and bakery manufacturing
Customers: QSR and retail partners
Regulators: SFDA and Dubai Baladiya requirements
QA Supervisor Role — Complaints, CAPA & Product Compliance
Department: Quality Assurance
Primary Focus: Complaint management, corrective actions, registrations, training
Scope: Bakery production, depots, outlets, and customer sites
Mission: Keeping bakery products consistent, compliant, and trusted by customers
QA Supervisor Position Overview
The QA Supervisor role is where quality assurance meets the customer directly. Quick-service restaurants and retail partners depend on bakery products that perform the same way every time, and when a concern is raised, the quality team has to respond with speed and fairness. Complaint handling sits at the heart of the job. You’ll register each complaint, assign the investigation, obtain the QA findings, and make sure the response reaches the stakeholder or customer who raised it. Corrective and preventive actions follow, and you’ll coordinate the teams involved, keep the complaint tracker current, and confirm that agreed actions are completed and effective. Field work is part of the picture too. You’ll visit depots, outlets, and customer sites to see product issues first hand, and you’ll verify returned product with supply chain and retail colleagues so that nothing is missed or recirculated. Customer partnership matters as well. You’ll arrange product cutting sessions with QSR customers, both external and internal, so that the product matches what the customer expects. New products follow a similar path, with QSR and production teams involved in development, samples, and approvals, and with you reviewing the product artworks prepared by the laboratory. Regulatory work runs alongside all of this, from liaising on SFDA and municipal visits to preparing product registrations for SFDA and export portals. Finally, you’ll train production staff on finished-goods specifications, running sessions in Arabic where that helps the team build competence on the floor.
As QA Supervisor, you’ll deepen your command of bakery quality, complaint and corrective action systems, and regulatory registration, while building the coaching and communication skills that make a quality team effective. The ideal candidate holds a bachelor’s degree in food technology, microbiology, chemistry, or a related field, and brings two to four years of supervisory experience in quality inspection or quality assurance within food manufacturing, with bakery experience preferred. Strong analytical skills, a clear approach to customer communication, and comfort working across production, supply chain, retail, and regulatory teams are important. Confidence in training others, including in Arabic, is valued. For quality professionals in Dubai who want to lead QA on a bakery operation and work directly with QSR and retail customers, this role offers a practical and visible position.
Why This Role Matters: As QA Supervisor at Yaumi International Bakeries, you protect the reputation of bakery products with customers across the UAE, resolve complaints in a way that builds trust, drive corrective actions that stop problems from returning, keep product registrations and regulatory files in order, train production teams to meet specification, and grow a senior career in food quality assurance.
Key Responsibilities & QA Duties
Complaint Handling & Investigation
- Register customer and internal complaints promptly
- Assign investigations to the right teams
- Obtain QA responses for each complaint
- Share outcomes with stakeholders and customers
- Maintain an up-to-date complaint tracker
- Escalate significant complaints to management
Corrective & Preventive Actions
- Coordinate the implementation of corrective and preventive actions
- Track action progress against agreed timelines
- Confirm actions are completed and effective
- Work with internal teams to close open actions
- Review recurring issues to prevent repeat complaints
- Report CAPA status to the quality management team
Customer & QSR Quality Support
- Coordinate product cutting sessions with QSR customers
- Run internal cutting sessions to check consistency
- Confirm product meets customer expectations
- Support customer audits and quality reviews
- Build strong working relationships with customer teams
- Respond to customer quality questions quickly
Field Investigation & Product Returns
- Visit depots, outlets, and customer sites to investigate issues
- Verify product returns with supply chain and retail teams
- Control returned product to prevent recirculation
- Document field findings clearly
- Identify root causes of product issues on site
- Share field learnings with production
New Products & Artwork Review
- Collaborate with QSR and production on new products
- Coordinate product samples and approval steps
- Review product artworks developed by the laboratory
- Check product information for accuracy before release
- Support new product trials from a quality perspective
- Keep approval records complete
Regulatory Affairs & Registrations
- Liaise with regulatory affairs on SFDA visits
- Support Dubai Baladiya visits and QA-related requests
- Prepare product registrations on SFDA portals
- Prepare product registrations on export portals
- Keep registration files current and audit-ready
- Respond to QA-related regulatory requests
Team Training & Specification
- Deliver finished-goods specification training to production staff
- Run training sessions in Arabic to strengthen competence
- Explain quality requirements clearly on the production floor
- Assess understanding after each training session
- Support continuous improvement through team coaching
- Reinforce standards through regular on-floor checks
Qualifications & Requirements
Education
- Bachelor’s degree in Food Technology
- Bachelor’s degree in Microbiology or Chemistry
- Bachelor’s degree in a related field
Experience
- 2 to 4 years of experience in a supervisory role
- Experience in quality inspection or quality assurance
- Experience in a food manufacturing environment
- Bakery experience (preferred)
Technical Knowledge
- Understanding of food quality and complaint handling
- Knowledge of corrective and preventive action systems
- Familiarity with SFDA product registration requirements
- Understanding of finished-goods specifications
Skills & Languages
- Strong analytical and problem-solving skills
- Clear communication with customers and internal teams
- Ability to train staff effectively
- Arabic language skills for training (valued)
Career Development & Growth Opportunities
Professional Advancement
- Pathway toward Quality Manager or Food Safety Manager roles
- Opportunity to lead quality for a growing bakery business
- Exposure to QSR and export customer requirements
- Growth in regulatory and registration expertise
Learning & Development
- Hands-on complaint management and CAPA leadership
- Experience with SFDA and export product registrations
- Training delivery and team coaching skills
- Customer-facing quality experience with QSR partners
About Yaumi International Bakeries — Quality Baking in the UAE
Yaumi International Bakeries is a food production business based in Dubai, producing bakery products for quick-service restaurant, retail, and export customers. The company works to demanding customer specifications and regulatory standards, and its quality team plays a central role in handling complaints, maintaining product consistency, and keeping registrations current with SFDA and export authorities. A culture of training and continuous improvement supports production teams in meeting standards every day.
Career Excellence in Bakery Quality: Join a food production business in Dubai, lead complaint handling and corrective action, work with QSR and retail customers, manage product registrations with SFDA and export portals, train production teams in Arabic and English, and build a career in food quality assurance across the UAE.
Who Should Apply?
- QA Supervisors: Seeking a food manufacturing role in Dubai
- Bakery QA Professionals: Ready for a supervisory role
- QC Supervisors: Looking for a broader quality remit
- Food Technologists: With customer-facing quality experience
- Microbiology Graduates: Moving into food manufacturing QA
- Arabic-Speaking Quality Professionals: Who train production teams
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