Moove is seeking a sharp, composed Remote Vehicle Operator to serve as the eyes and hands behind its Dubai fleet. In this critical frontline operations role, you will monitor live vehicle operations, respond to remote assistance requests, and ensure every ride is completed safely and efficiently, working within Moove’s remote assistance platform to support autonomous vehicles in the field.
About Moove — Building the World’s Largest Fleet
Flagship Product: Drive-to-Own (DTO), democratizing vehicle ownership through revenue-based financing
Scale: 38k+ vehicles across 29 cities, 13 countries and 6 continents, powered by 2.1k+ employees
Key Partnership: Global growth fuelled by partnership with Uber
Backers: Backed by leading investors and lenders including Uber, Mubadala and BlackRock
Career Opportunity & Frontline Impact
Critical Role: Frontline operations supporting the world’s largest manned and autonomous ride-hail fleet
Real-Time Impact: Directly ensure safety and efficiency across every autonomous ride in Dubai
Skill Development: Build expertise in remote assistance systems, escalation protocols and operational reporting
Career Growth: Join a collaborative, fast-moving team disrupting vehicle ownership and mobility technology
Position Overview
This Remote Vehicle Operator role involves monitoring live vehicle operations and responding to remote assistance requests in real time, working within the remote assistance platform in accordance with operational protocols, independently resolving issues and escalating unresolved ones to the team lead, identifying patterns in vehicle behaviour or system performance, collecting and summarizing remote assistance system issues, and supporting customer service specialists with user communications and system testing.
Why This Role Matters: As a Remote Vehicle Operator at Moove, you become a critical safety layer behind autonomous vehicle operations, apply calm, precise judgment to resolve and escalate issues in real time, contribute to the operational knowledge base that makes the fleet smarter over time, work within a 24/7 rotating shift team supporting one of the world’s largest ride-hail fleets, and build specialized skills at the intersection of mobility technology and operations
Key Responsibilities
Remote Operations
- Monitor live vehicle operations and respond to remote assistance requests in real time
- Use the remote assistance platform to support vehicles per operational protocols
- Independently resolve issues and escalate unresolved issues promptly, tracking resolution through to closure
- Identify and flag patterns in vehicle behaviour or system performance requiring attention
- Communicate findings to relevant teams in a timely, structured manner
Reporting & Documentation
- Collect, organize and summarize remote assistance system issues and feedback
- Deliver structured, timely communication of findings to relevant teams
System & Customer Support
- Assist customer service specialists with user communications and information follow-up
- Support testing and feedback tasks related to remote assistance and customer service systems
Shift Requirements
- Work on a shift basis with exact days/times communicated by the Line Manager
- Schedules adjusted based on operational needs, providing 24/7 fleet coverage
Qualifications & Requirements
Educational Requirements
- High school diploma or above; field of study unrestricted
Essential Skills
- Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms
- Strong verbal and written communication skills in English; Arabic a plus
- Calm and composed under pressure with strong situational awareness
- Fast learner able to quickly master new systems and features
- Comfortable working rotating shifts in a 24/7 operational environment
Driving Requirements
- Valid UAE driving licence with a minimum of 3 years of driving experience
- Clean driving record: no major traffic violations in the past 12 months
- No Salik or RTA black points indicating reckless driving
- No DUI or drug-related driving offences
- No record of accidents resulting in death or serious injury
What Success Looks Like
- Remote assistance requests handled accurately and within protocol response times
- Issues escalated and tracked to resolution without gaps
- Operational reports delivered on time with relevant observations noted
- Zero safety compromises on your watch
About Moove
Join Moove, a company building the world’s largest fleet and best-in-class technologies to power mobility platforms. With its flagship Drive-to-Own product and a global fleet of 38k+ vehicles across 29 cities, 13 countries and 6 continents, Moove operates the world’s largest manned and autonomous ride-hail fleet, fuelled by its partnership with Uber and backed by investors including Mubadala and BlackRock. Moove is transforming mobility to be safer, more efficient and accessible to all.
Career Excellence: Join the frontline team keeping Dubai’s autonomous ride-hail fleet safe and efficient, 24/7.
Who Should Apply?
- UAE Licensed Drivers: With 3+ years of clean driving experience
- Remote Operations Professionals: Comfortable monitoring systems and responding in real time
- Detail-Oriented Communicators: Strong in structured reporting and issue escalation
- Calm-Under-Pressure Candidates: With strong situational awareness in fast-paced environments
- Shift Workers: Available for rotating shifts within a 24/7 operational team
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