In a luxury hotel, the tray that arrives at the door at the right moment is part of the stay. Kempinski Hotels is hiring in Food & Beverage in Dubai for a room service role that serves guests with courtesy, speed and flexibility, in line with the group’s standards.
About the Role
You would serve food and drinks to guests in the assigned outlet, in a courteous, professional, efficient and flexible way that fits hotel standards and Kempinski’s values, to help sales and guest satisfaction. You would report to the Assistant Room Service Manager and Room Service Manager, know the hotel’s services and F&B items well enough to explain and upsell them, handle guest enquiries and complaints, manage supplies and reduce waste, perform opening and closing procedures, and use the POS system at your trained level. You would also follow the hotel’s grooming, hygiene, fire and safety rules.
Career Impact & Growth Opportunity
Kempinski, founded in Germany in 1897, describes itself as a luxury hotel group in major cities and resorts worldwide. The listing does not describe a promotion path, but a luxury hotel room service role is a recognised start toward senior attendant, captain or supervisor positions.
Why This Role Matters
Room service happens out of sight of the dining room, so the guest judges it by one knock on the door. Accuracy, timing and warmth decide the impression.
Key Responsibilities
- Serve food and beverages to guests courteously and efficiently
- Report on time in the correct uniform and meet grooming and hygiene standards
- Know the hotel’s services and F&B items, and explain, upsell and suggest alternatives
- Handle guest enquiries and report complaints to supervisors, with follow-up
- Monitor supplies and equipment and cut spoilage and waste
- Keep the work area clean and organised and carry out opening and closing procedures
- Use the POS system at your trained level
- Follow hotel policy, fire, hygiene, health and safety rules
Qualifications & Requirements
- Excellent oral and written skills in the local language
- Fair spoken English; an additional language is beneficial
- Team player with a professional, confidential and ethical approach
- Works safely, carefully and in an organised way
- Able to use computer and office equipment; Excel and Word beneficial
- Passionate about Food & Beverage, detail-oriented, self-motivated, flexible, reliable and calm under pressure
- Fits Kempinski’s core values
About This Opportunity
The listing does not mention salary or benefits. Ask about pay, service charge, visa, staff accommodation, meals, transport and shift pattern before you accept an offer.
Who Should Apply
Hospitality people who enjoy guest contact, notice details and stay calm during busy periods should apply. The listing gives no email or link, so apply through the official Kempinski careers channel.
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