We are looking for a versatile, detail-oriented Customer Service Representative – Admin to join a remote team in a hybrid support and administrative capacity, blending front-line customer service with behind-the-scenes administrative work — no prior experience required.
About the Role — Hybrid Support & Admin
Core Blend: Front-line customer service combined with administrative task management
Communication Channels: Phone, email, and live chat customer support
Admin Scope: File management, scheduling, data entry, invoicing, and onboarding support
Work Format: Fully remote, Monday-Friday, standard business hours with flexibility
Training: Paid training and onboarding program provided
Career Impact & Remote Hybrid Opportunity
Total Flexibility: Fully remote work with flexible scheduling options
Accessible Entry Point: No prior experience required — communication and organization valued most
Home Office Support: Home office stipend or equipment provided
Career Growth: Opportunities for growth into senior support, admin, or specialist roles
Position Overview
This role blends front-line customer service with behind-the-scenes administrative work — you’ll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It’s a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.
 Why This Role Matters: As Customer Service Representative – Admin, you respond to customer inquiries via phone, email, and live chat while maintaining accurate CRM records, troubleshoot and resolve customer issues, escalating complex cases when necessary, manage digital files, schedule meetings, and prepare correspondence and reports for internal teams, perform data entry and assist with basic bookkeeping tasks such as tracking expenses and processing invoices, support onboarding of new employees or clients and assist Sales, HR, and Operations with ad hoc tasks, and build a genuine career path toward senior support, admin, or specialist roles — all in a fully remote setting with no experience required to start.
Key Responsibilities
Customer Service
- Respond to customer inquiries via phone, email, and live chat in a timely, professional manner
- Troubleshoot and resolve customer issues, escalating complex cases when necessary
- Process orders, returns, refunds, or account changes as needed
- Maintain accurate, up-to-date records of customer interactions in the CRM system
Administrative Support
- Manage and organize digital files, records, and documents using cloud-based storage systems
- Schedule and coordinate meetings, appointments, and calendar events
- Prepare, format, and proofread correspondence, reports, and spreadsheets
- Perform data entry and track expenses, process invoices, and assist with basic bookkeeping
Cross-Functional Support
- Support onboarding of new employees or clients, including preparing materials
- Assist Sales, HR, and Operations departments with ad hoc administrative tasks
- Identify opportunities to streamline customer service and administrative workflows
Qualifications & Requirements
Educational Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree a plus
Essential Skills
- Excellent verbal and written communication skills
- Strong organizational skills with keen attention to detail
- Ability to multitask and prioritize across customer support and admin duties
- Proficiency in Microsoft Office Suite and/or Google Workspace
- Comfortable navigating CRM, ticketing, or database software
- Reliable high-speed internet connection and a quiet, dedicated home workspace
- Ability to work independently with minimal supervision in a remote setting
Preferred Qualifications
- Previous experience in customer service, administration, or office support
- Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk)
- Experience with project management tools (Asana, Trello)
- Basic knowledge of bookkeeping or invoicing software (QuickBooks)
- Typing speed of 45+ WPM; bilingual candidates encouraged to apply
 About the Opportunity
This role offers a fully remote, entry-level friendly opportunity combining customer service and administrative support, with competitive entry-level salary, paid training and onboarding, health/dental/vision insurance for full-time employees, and a home office stipend or equipment provided. No prior experience is required — communication, organization, and a willingness to learn are valued above all, with genuine opportunities for growth into senior support, admin, or specialist roles.
Career Excellence: Build foundational customer service and administrative skills in a fully remote, entry-level friendly role with paid training and clear growth opportunities.
Who Should Apply?
- Entry-Level Remote Workers:Â With no prior experience but strong communication skills
- Hybrid Support Professionals:Â Comfortable juggling both customer-facing and administrative tasks
- CRM & Office Software Users:Â Familiar with Microsoft Office, Google Workspace, or CRM platforms
- Bilingual Candidates:Â Encouraged to apply for broader customer support coverage
- Detail-Oriented Multitaskers:Â Reliable, organized, and comfortable working independently remotely
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