iHerb, the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, is hiring a 3PL Region Manager to act as the high-level bridge between iHerb and its external logistics providers, overseeing operations across South Dubai and a facility outside of Riyadh.
About the Company — iHerb’s Global Wellness Mission
Market Position: The world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements
Scale: Over 50,000 products from over 1,800 brands shipped to 180+ countries
Industry Legacy: More than 25 years making quality health products accessible worldwide
Vision: To become the #1 destination for health and wellness across the world
Core Values: Focus on the Customer, Empower Our People, Be Entrepreneurial, Embrace Diversity, Strive for Simplicity
 Career Impact & 3PL Logistics Leadership Opportunity
Strategic Locations: South Dubai and a facility outside Riyadh, with travel required between sites
Technical Ownership: Own day-to-day performance of 3PL partners across the assigned region
Cross-Functional Collaboration: Partner with Inventory Planning, Marketing, Engineering, and Ops teams
Career Growth: Present to senior stakeholders while driving continuous improvement across systems
 Position Overview
The 3PL Region Manager acts as the high-level bridge between iHerb and its external logistics providers across a specific geographic territory, responsible for daily operations and coordination with partners and internal stakeholders. Heavy operations management experience is required, with the role based in the UAE overseeing operations in South Dubai as well as a facility outside of Riyadh.
 Why This Role Matters: As 3PL Region Manager, you own day-to-day performance of 3PL partners across your assigned region, ensuring SLA/KPI adherence across inbound, fulfillment, inventory accuracy, and returns, hold 3PL partners accountable through regular performance reviews and act as the primary escalation point for operational issues, partner with Inventory Planning, Marketing, Engineering, and Ops teams to align execution with business needs, lead labor and space planning with 3PLs to support promotions and peak periods, conduct site audits ensuring safety, process adherence, and inventory controls, and identify and implement process improvements across systems and operations spanning South Dubai and Riyadh facilities.
Key Responsibilities
3PL Operations Management
- Own day-to-day performance of 3PL partners across the assigned region
- Ensure SLA/KPI adherence across inbound, fulfillment, inventory accuracy, and returns
Partner Management & Governance
- Hold 3PL partners accountable through regular performance reviews and metrics tracking
- Act as primary escalation point for operational issues
- Monitor inventory and order processing across iHerb and 3PL partner systems
Cross-Functional Coordination & Capacity Planning
- Partner with Inventory Planning, Marketing, Engineering, and Ops teams to align execution with business needs
- Lead labor and space planning with 3PLs to support promotions and peak periods
Audit, Compliance & Continuous Improvement
- Conduct site audits to ensure safety, process adherence, and inventory controls
- Liaise with regulatory bodies as needed for regional operations
- Identify and implement process improvements across systems and operations
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Business Administration, a related discipline, or equivalent additional experience
Experience Requirements
- Minimum of 7 years of supervisory experience within a multi-shift distribution center
- E-commerce and 3PL management experience is highly desirable
Essential Skills
- Strong communication skills in English (Arabic in MENA)
- Proven ability to manage cross-functional stakeholders and external partners
- Analytical mindset with ability to interpret data and drive decisions
- Strong problem-solving and decision-making skills
- Experience presenting to senior stakeholders
- Proficient in Microsoft and Google Suite (Sheets, Docs, Slides, Excel, Word, PowerPoint)
About iHerb
iHerb is on a mission to make health and wellness accessible to all, offering Earth’s best-curated selection of health and wellness products at the best possible value, delivered with the most convenient experience. As the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, iHerb has spent more than 25 years making it simple for people worldwide to purchase the highest quality products, shipping over 50,000 products from over 1,800 brands to customers in 180+ countries, driven by five shared values uniting its global team.
Career Excellence: Lead multi-site 3PL logistics operations for a globally recognized e-commerce wellness leader, spanning South Dubai and Riyadh facilities.
Who Should Apply?
- Distribution Center Supervisors:Â With 7+ years of multi-shift operations experience
- 3PL & Logistics Partner Managers:Â Experienced holding external partners accountable to SLA/KPI targets
- E-Commerce Operations Leaders:Â Familiar with fulfillment, inventory accuracy, and returns management
- Multi-Site Regional Managers:Â Comfortable traveling between UAE and Saudi Arabia facilities
- Data-Driven Decision Makers:Â Skilled in analyzing performance metrics and presenting to senior stakeholders
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