RemotePass, backed by EBRD and trusted by 800+ companies across 150+ countries, is adding a Compliance Operations Lead to strengthen the bridge between the Head of Compliance, Operations, and the analyst team, handling ambiguous cases and ensuring compliance decisions are consistent and defensible.
 About the Company — RemotePass’s Global Platform
Company Mission: Giving businesses infrastructure to hire anyone, anywhere
Unique Offering: The only platform combining Employer of Record, contractor management, direct employment, and spend cards
Reputation: Rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte
Backing: EBRD and leading investors including Endeavor Catalyst and Plug & Play
Reach: Operating across 150+ countries
Career Impact & Compliance Leadership Opportunity
Total Flexibility: Remote-first culture, work from anywhere
Role Flexibility: Shaped around the right person — team management or senior individual contributor
Technical Ownership: First escalation point for complex KYB, KYC, and enhanced due diligence cases
Career Growth: Be part of a company consistently recognized for rapid expansion and innovation
Position Overview
This role is flexible by design — whether managing the analyst team directly or coming in as a senior individual contributor as the team’s first point of escalation. What matters more than the org chart is operational judgment: the ability to look at an incomplete document set, a vague business description, or an unusual payment pattern, and know exactly what to do with it.
Why This Role Matters: As Compliance Operations Lead, you serve as the first escalation point for complex KYB, KYC, and enhanced due diligence cases before they reach the Head of Compliance, review and QA analyst decisions — risk ratings, evidence, disposition notes — to ensure they’re complete and defensible, set and track team SLAs and KPIs including case aging, turnaround times, and rework rates, build and maintain SOPs, escalation templates, and case documentation standards as the team scales, manage sanctions, PEP, and adverse media escalations, including false-positive review and evidence retention, and support transaction monitoring, spotting unusual payout patterns, rapid onboarding, or high-risk activity across a global compliance operation.
Key Responsibilities
Escalation & Case Review
- Be the first escalation point for complex KYB, KYC, and enhanced due diligence cases
- Review and QA analyst decisions — risk ratings, evidence, disposition notes
Team Performance & Documentation
- Set and track team SLAs and KPIs: case aging, turnaround times, QA findings, rework rates
- Build and maintain SOPs, escalation templates, and case documentation standards
Sanctions & Transaction Monitoring
- Manage sanctions, PEP, and adverse media escalations, including false-positive review
- Support transaction monitoring, spotting unusual payout patterns or high-risk activity
Cross-Functional Coordination & Reporting
- Maintain the compliance evidence register and issue/remediation tracker for audits
- Coordinate with Customer Success and Operations, and report to the Head of Compliance and COO
Qualifications & Requirements
Experience Requirements
- 5+ years in compliance operations, AML/financial crime, sanctions, or payments compliance
- Ideally with experience at a licensed money transmitter, PSP, fintech, bank, or regulated financial services environment
- Comfortable making calls on ambiguous cases: incomplete documents, unclear business activity, or elevated risk
Essential Skills
- Able to clearly separate a documentation gap from real risk from something needing escalation
- Strong written communication: case notes, escalation summaries, and partner responses that hold up under scrutiny
Preferred Qualifications
- Experience managing, mentoring, or QA’ing analysts is a strong plus
- CAMS or CFCS certification is a plus
- Arabic fluency is a strong plus, not a requirement
About RemotePass
RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere — and gives workers in emerging markets the financial tools and global access they deserve. RemotePass is the only platform combining Employer of Record, contractor management, direct employment, and corporate spend cards in a single product, rated 4.8/5 on G2 and trusted by Spotify, Logitech, and Deloitte.
Career Excellence: Lead compliance operations for a fast-growing global fintech platform, with the flexibility to shape the role around your own strengths — team leadership or senior individual contribution.
Who Should Apply?
- Compliance Operations Professionals:Â With 5+ years in AML, sanctions, or payments compliance
- Fintech/PSP Compliance Specialists:Â With experience at licensed money transmitters or regulated financial institutions
- CAMS/CFCS Certified Analysts:Â Holding recognized financial crime compliance certifications
- KYB/KYC Escalation Specialists:Â Comfortable resolving ambiguous, high-judgment cases
- Team Leaders or Senior ICs:Â Flexible to either manage analysts or serve as first-point escalation experts
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