Viessmann Middle East — a leading global heating and energy solutions company with a strong technical service presence across the UAE — is seeking an experienced Technical Service Engineer – Boilers to join its Technical Service team in Dubai. You will act as Viessmann’s technical representative in the field — providing professional technical support to customers, contractors, installers, and service partners across boiler commissioning, steam boiler servicing, heat pump systems, troubleshooting, preventive maintenance, warranty support, and technical training, working independently in customer-facing environments across the UAE.
About Viessmann — Technical Boiler Service Dubai
Company: Viessmann — a globally recognised leader in heating, industrial, and hot water solutions, with Middle East operations serving commercial, industrial, and residential customers across the UAE
Technical Scope: Boilers (required), steam boilers (highly preferred), heat pump systems, heating and hot water solutions — commissioning, troubleshooting, maintenance, repair, and warranty support
Customer Base: Contractors, installers, consultants, service partners, and end users — across commercial, industrial, and residential boiler and heating system installations in Dubai and across the UAE
Documentation: Service Portal-based reporting — site visit reports, commissioning records, service reports, spare parts quotations, and maintenance proposals
Standby: Participation in standby and emergency-response rotations including weekend and after-hours support when required
Dubai Heating & Boiler Service Market — Why This Role
Strategic Location: Dubai — a major commercial and industrial market for Viessmann’s heating, boiler, and hot water solutions, with a growing demand for technically qualified field service engineers who can support complex boiler and heat pump installations
Brand Prestige: Viessmann is one of the world’s most respected heating technology brands — working as a Technical Service Engineer for Viessmann builds an internationally recognised field service credential across boiler, steam, and heat pump engineering
Technical Growth: The role offers consistent exposure to advanced boiler commissioning, steam system servicing, heat pump technology, and technical training — building a diverse and highly marketable technical service profile
Career Development: Clear progression toward Senior Service Engineer, Technical Service Team Leader, and Field Service Manager roles within Viessmann Middle East’s expanding UAE service organisation
Position Overview
This Technical Service Engineer – Boilers role at Viessmann Middle East in Dubai is a field-based position covering the full lifecycle of boiler and heating system technical support — from on-site and remote technical advisory and troubleshooting, through system start-up, commissioning, testing, and handover, to preventive maintenance, repair, warranty management, spare parts support, and contractor and partner technical training. The role requires a strong customer-service mindset, proven hands-on boiler engineering expertise, the ability to read technical drawings and wiring schematics, and a valid UAE driving license for independent field mobility across Dubai and the wider UAE.
Why This Role Matters: As Technical Service Engineer for Viessmann’s boiler division in Dubai, you are the technical expert that customers, contractors, and installers rely on when a boiler isn’t starting up correctly, a steam system isn’t performing to specification, or a heat pump installation needs commissioning to the Viessmann standard — the person whose hands-on knowledge, diagnostic discipline, and customer communication skills determine whether a technical issue becomes a resolved success story or a prolonged complaint, apply 5+ years of boiler, steam, and heating system field service experience in a role where Viessmann’s reputation in the market is partly built on the quality, professionalism, and technical accuracy of your service visits — where the site visit report you prepare, the commissioning record you submit, and the contractor training you deliver are all direct expressions of Viessmann’s commitment to technical excellence in the UAE market, work as a genuinely autonomous field engineer — planning your own schedule, managing your own tools and vehicle, responding to emergency service calls, and representing Viessmann’s technical standards independently in customer-facing environments across Dubai and the wider UAE, develop your technical expertise continuously — with access to Viessmann’s internal and external training programmes covering new boiler technologies, steam systems, heat pump developments, and digital service tools — in a company that genuinely values technical knowledge as the foundation of its service proposition, and build a boiler and heating systems field service career in Dubai with one of the world’s most respected heating technology brands — where your technical service expertise is recognised, developed, and rewarded in a growing Middle East market.
Key Responsibilities
Field Technical Support, Troubleshooting & Diagnostics
- Provide technical support and advisory services to customers, contractors, installers, consultants, and service partners — both remotely and on-site across the UAE
- Respond to service requests, diagnose technical issues, and perform troubleshooting on boiler, steam, and hot water systems to ensure timely and effective resolution
- Apply hands-on expertise in diagnosing, troubleshooting, maintaining, and repairing technical heating and hot water systems — including boilers, steam boilers, and heat pump systems
- Read and interpret technical drawings, wiring diagrams, schematics, and Viessmann product documentation to support accurate fault diagnosis and resolution
Commissioning, Maintenance, Repairs & Warranty
- Carry out start-up, commissioning, testing, and handover of installed boiler and heating systems in accordance with Viessmann standards, technical specifications, and procedures
- Perform service, repair, preventive maintenance, inspection, and troubleshooting activities while maintaining required quality and safety standards throughout
- Manage warranty cases and related service activities in accordance with Viessmann company policies and service management processes
- Support the preparation and follow-up of spare parts quotations, service proposals, and maintenance contract offerings for customers and service partners
Service Documentation, Reporting & Portal Management
- Prepare accurate service documentation — including site visit reports, commissioning records, service reports, and other technical documentation — through the Viessmann Service Portal
- Maintain complete, accurate, and timely records of all service activities, technical findings, parts used, and corrective actions taken across every customer engagement
- Support continuous improvement initiatives and contribute to operational excellence within Viessmann’s Technical Service function in the UAE
- Maintain company tools, equipment, and vehicle in a safe, professional, and operational condition at all times
Technical Training, Emergency Response & Self-Development
- Develop and deliver technical training and practical field training for contractors, installers, service partners, and customers on Viessmann boiler and heating products
- Participate in standby and emergency-response rotations — including weekend and after-hours support — ensuring Viessmann customers receive timely emergency technical assistance
- Continuously develop technical knowledge and expertise through Viessmann internal and external training programmes and self-development initiatives covering new heating and boiler technologies
- Work closely with customers, contractors, partners, and internal Viessmann teams — communicating technical information clearly to both technical and non-technical stakeholders throughout
Qualifications & Requirements
Educational & Technical Requirements
- Technical vocational qualification, diploma, or equivalent technical education in a relevant engineering discipline
- Minimum 5 years of relevant experience in field service, commissioning, maintenance, or technical support within the heating, hot water, or boiler industry
- Proven hands-on experience diagnosing, troubleshooting, commissioning, maintaining, and repairing technical heating and hot water systems
- Experience with boilers and hot water systems — REQUIRED; steam boilers and heat pump systems — highly preferred
- Ability to read and interpret technical drawings, wiring diagrams, schematics, and product documentation
- Valid UAE driving license — required for independent field mobility across Dubai and the UAE
Personal Competencies
- Strong customer-service orientation and professional communication skills in customer-facing field service environments
- Excellent problem-solving and analytical abilities — practical, hands-on approach to technical fault diagnosis and resolution
- Ability to work independently with high accountability and ownership in field-based environments without close supervision
- Willingness to travel extensively within the UAE and participate in standby and emergency-service duties
- Good command of English (written and spoken) — additional regional languages are an advantage
About Viessmann Middle East — Technical Excellence in Heating Solutions
Viessmann is one of the world’s most respected heating, industrial, and hot water technology companies — delivering advanced boiler, steam, heat pump, and energy solutions to commercial, industrial, and residential customers globally. In the Middle East, Viessmann serves a growing market of contractors, installers, consultants, and end users who rely on Viessmann’s products and technical service team for reliable, efficient, and professionally supported heating and hot water solutions. As a Technical Service Engineer for Viessmann in Dubai, you are a direct representative of this technical excellence — delivering the field service quality, commissioning accuracy, and customer support that maintains Viessmann’s reputation as the premium heating and boiler brand of choice in the UAE market.
Career Excellence: Join Viessmann Middle East as Technical Service Engineer – Boilers in Dubai — where boiler commissioning expertise, steam system knowledge, heat pump experience, and professional customer-facing field service combine in one of the UAE heating industry’s most technically rewarding and respected engineering careers.
Who Should Apply?
- Boiler Field Service Engineers: With 5+ years of hands-on boiler commissioning, troubleshooting, maintenance, and repair experience in commercial or industrial heating environments
- Steam Boiler & Heat Pump Engineers: With steam boiler servicing and/or heat pump commissioning experience — a strong advantage for this Viessmann role
- Heating & Hot Water System Technicians: With proven experience working directly with contractors, installers, and end users on heating and hot water system installations in the UAE or Middle East
- UAE-Based Field Service Engineers: With a valid UAE driving license and proven ability to work independently across multiple customer sites in Dubai and the wider UAE
- Technical Trainer / Customer-Facing Engineers: With experience delivering technical training to contractors, installers, and service partners on heating, boiler, or HVAC products
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