Raffles & Fairmont Doha — two of the world’s most legendary luxury hotel brands united within the iconic Katara Towers in Doha, Qatar — are inviting applications for a senior Quality Manager to lead the coordination, implementation, monitoring, and continuous improvement of the hotel’s quality management and sustainability agenda. This full-time role serves as a key partner to hotel leadership and the central quality coordination point across both Raffles and Fairmont Doha properties. With 5 to 7 years of luxury hospitality or quality management experience, strong QMS and audit expertise, and a passion for service excellence, this is a truly remarkable career opportunity in one of the world’s most prestigious hospitality destinations.
About Raffles & Fairmont Doha — Iconic Katara Towers
Raffles Hotels & Resorts: Legendary brand since 1887 — culturally enriching, intellectually stimulating luxury across distinguished landmark addresses worldwide
Fairmont Hotels & Resorts: 90+ spectacular properties in 30 countries — from Hawaii to London to the UAE deserts — vibrant and memorable guest experiences
Raffles & Fairmont Doha: Two distinguished luxury brands united in the iconic Katara Towers — extraordinary hospitality, timeless elegance, world-class experiences
Culture: Values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every single day
Benefits: Complimentary upgrades, extended stays, discounted Fairmont/Raffles stays, dining and wellness discounts, and exceptional colleague perks
Why This Quality Manager Role at Raffles & Fairmont Doha Stands Out in 2026
Global Prestige: Lead quality at two of the world’s most celebrated luxury hotel brands — simultaneously — in Doha’s most iconic address
Strategic Role: Central partner to hotel leadership — direct influence on quality culture, brand standards, and guest satisfaction at the highest level
Sustainability Agenda: Own quality and responsible business integration — a rare combination of QMS and sustainability leadership in luxury hospitality
Career Growth: Raffles and Fairmont’s global portfolios offer outstanding career advancement paths into regional and corporate quality leadership roles
Position Overview
The Quality Manager at Raffles & Fairmont Doha leads the development, implementation, and continuous improvement of the hotel’s Quality Management System (QMS) in full alignment with Raffles and Fairmont brand standards, Accor company objectives, sustainability commitments, and relevant industry requirements. Acting as a central partner to all department heads and the hotel’s senior leadership team, this role ensures consistent application of quality standards, service excellence practices, SOPs, and continuous improvement disciplines across every area of both properties. From coordinating internal and external audits and brand inspections to analyzing guest feedback, driving cross-functional quality improvement projects, and embedding a culture of service excellence across 90+ touchpoints — the Quality Manager at Raffles & Fairmont Doha is the operational and strategic conscience of two of Qatar’s finest luxury properties.
Why This Role Matters: At Raffles & Fairmont Doha, the Quality Manager is the person who ensures that the legendary promise of both brands — intimate luxury at Raffles, grand warmth at Fairmont — is delivered consistently, measurably, and memorably across every guest interaction, every audit finding, every corrective action, and every SOP. When a brand inspection arrives, the Quality Manager ensures the hotel is ready and proud. When guest feedback reveals a service gap, the Quality Manager turns that insight into a systematic, sustainable fix. When a department struggles with operational consistency, the Quality Manager provides the tools, training, and accountability mechanisms to elevate performance. This is quality leadership at its most influential — shaping the experience of thousands of luxury guests in one of the world’s most beautiful destinations.
Key Responsibilities
Quality Management System Leadership
- Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System aligned with Raffles and Fairmont brand standards
- Establish, maintain, and continuously improve quality standards, procedures, tools, guidelines, and monitoring mechanisms across all hotel operations
- Drive a culture of service excellence, quality awareness, accountability, and continuous improvement across all departments of both properties
- Benchmark quality practices against luxury hospitality industry standards and identify opportunities to enhance the hotel’s competitive position
Audits, Inspections & Compliance
- Coordinate and conduct regular quality reviews, internal audits, inspections, and operational assessments to ensure compliance with established standards
- Coordinate preparation and follow-up of internal audits, brand inspections, mystery shopper assessments, and external quality evaluations
- Work with department heads to identify root causes of quality issues and implement sustainable corrective and preventive actions
- Monitor compliance with Raffles and Fairmont brand standards and ensure consistent standards across all guest touchpoints throughout the property
Guest Experience & Performance Analytics
- Monitor guest feedback, quality indicators, audit results, and operational performance to identify trends, gaps, risks, and improvement opportunities
- Analyze quality and guest experience data and provide clear, actionable recommendations to management and department heads
- Promote guest-centric practices by translating guest feedback and quality insights into tangible improvements in products, services, and processes
- Establish quality reporting and performance-tracking mechanisms including KPI dashboards, action plans, and trend analysis for hotel leadership
SOPs, Training & Sustainability
- Support departments in developing and maintaining Standard Operating Procedures, quality checklists, service standards, and operational controls
- Collaborate with Learning & Development to identify quality-related training needs and support service delivery and operational standards improvement
- Coordinate sustainability-related quality initiatives and support the integration of responsible business practices into hotel operations
- Lead cross-functional quality improvement projects — ensuring clear objectives, ownership, timelines, and measurable outcomes for all initiatives
Qualifications & Requirements
Education & Experience
- Bachelor’s degree in Hospitality Management, Quality Management, Business Administration, Sustainability, or a closely related field
- Minimum 5 to 7 years of relevant experience in luxury hospitality, hotel operations, quality management, or guest experience leadership
- Demonstrated experience developing, implementing, and continuously improving Quality Management Systems and performance monitoring processes
- Proven experience conducting or coordinating internal, brand, corporate, and external quality audits and managing CAPA development and follow-up
- Practical knowledge of sustainability principles and responsible business practices within the luxury hospitality industry
Key Skills & Competencies
- Strong analytical and reporting skills — ability to interpret quality data, guest feedback, audit findings, and KPIs for management reporting
- Excellent project management skills — able to lead multiple quality initiatives and improvement projects simultaneously across two luxury properties
- Outstanding communication and influencing skills — able to collaborate effectively with senior leadership, department heads, and operational teams
- Strong leadership, facilitation, and stakeholder management skills — driving quality across departments without direct reporting authority
- High proficiency in Microsoft Office — Excel, PowerPoint, Word — and quality reporting and data analysis tools
- Fluency in English is essential; additional languages including Arabic are a meaningful advantage in the Doha market
About Raffles & Fairmont Doha — Where Legends Meet Excellence
Raffles Hotels & Resorts — the birthplace of stories and legends since 1887 — operates at distinguished landmark addresses around the world, delivering experiences that are culturally enriching, intellectually stimulating, and always respectful of local communities and heritage. Fairmont Hotels & Resorts operates a network of 90+ spectacular properties across 30 countries — from the beaches of Hawaii to the deserts of the UAE — celebrating grand hospitality, contemporary style, and vibrant guest experiences. Together, Raffles & Fairmont Doha are united within the iconic Katara Towers — providing a dynamic and inspiring environment for hospitality professionals who are passionate about excellence, individuality, and leaving a lasting mark on every guest they serve. Joining the team means joining a culture that values respect, excellence, belonging, empowerment, and integrity — every day.
Application Note: Shortly after applying, you will receive an email from AssessFirst — Raffles & Fairmont Doha’s assessment partner — to complete a mandatory profile and questionnaire. This step is required for your candidacy to be considered for the Quality Manager role.
Who Should Apply?
- Luxury Hotel Quality Managers: With 5–7 years of quality management, QMS development, and brand standards audit experience in luxury or branded hotel environments
- Hospitality Quality Assurance Leaders: Experienced in mystery shopper coordination, brand inspections, guest feedback analysis, and CAPA management
- Service Excellence Managers: With a proven ability to embed quality culture, drive SOP compliance, and lead cross-functional improvement initiatives
- Sustainability-Focused Hospitality Professionals: With practical knowledge of responsible business integration within luxury hotel quality management frameworks
- Qatar or GCC-Based Luxury Hospitality Leaders: Ready to lead quality at two of the world’s most celebrated hotel brands at the iconic Katara Towers in Doha
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