Careem, the Everything App for the greater Middle East serving more than 70 million customers across 70+ cities in 10 countries, is seeking a Quality Specialist for its Careem Quik quick commerce team in Dubai to set the quality, food safety, and cold chain standards for the fresh and ultra-fresh range with a strong focus on fruits and vegetables, lead the team of quality controllers and supervisors across dark stores and distribution centres, audit freshness, storage, and handling, investigate refunds and complaints through root cause analysis, evaluate supplier performance, and keep operations compliant with UAE food safety regulations.
About Careem — Simplifying and Improving People’s Lives
Mission: Build the Everything App for the greater Middle East — mobility, food, groceries, payments, and more
Scale: Since 2012, 2.5 million+ Captains earning and 70 million+ customers served
Footprint: Operating in 70+ cities across 10 countries, from Morocco to Pakistan
Next Chapter: An AI-powered future, looking for curious problem-solvers who make Careem work smarter
Careem Quik Team: A fast-moving team where quality carries real authority over what reaches the customer
Career Opportunity & Flexible Work Perks
Hybrid Model: 4 days in office and 1 day from home each week
Work From Anywhere: Remote work from any country in the world for 30 days a year
Unlimited Vacation: Unlimited vacation days per year for full-time colleagues
Health & Fitness: Healthcare benefits plus reimbursements for gym, health club, and training classes
Position Overview
This Quality Specialist role involves setting the quality and food safety standards for Careem Quik’s fresh and ultra-fresh range, with a strong focus on fruits and vegetables, and leading the team that holds those standards across dark stores and distribution centres in the UAE. You will own quality, food safety, and cold chain standards, lead, train, and develop quality controllers and supervisors, audit product freshness, storage, and handling regularly and follow through on every finding, review refunds and customer complaints and lead root cause analyses with corrective and preventive actions, evaluate supplier performance with Commercial and Supply Chain teams, report quality metrics with recommendations for new tools and technologies, and maintain specifications, checklists, and SOPs in line with local food safety regulations and hygiene protocols.
Why This Role Matters: As Quality Specialist at Careem Quik, you decide what fresh produce reaches customers in one of the Middle East’s fastest-growing quick commerce businesses, lead and develop a frontline quality team across dark stores and distribution centres, use data and root cause analysis to fix problems at the source and raise supplier standards, work inside a team where quality carries real authority and the people on the ground have the final say, and enjoy a modern working model with hybrid office days, 30 days of remote work from anywhere, unlimited vacation, and healthcare and fitness benefits.
Key Responsibilities
Quality, Food Safety & Cold Chain Ownership
- Own quality, food safety, and cold chain standards across the fresh and ultra-fresh range
- Maintain a strong focus on fruits and vegetables, where freshness decides customer trust
- Maintain product specifications, checklists, and SOPs that frontline teams can follow every day
- Keep operations compliant with local UAE food safety regulations and hygiene protocols
Team Leadership & Development
- Lead, train, and develop a team of quality controllers and supervisors
- Support dark stores and distribution centres with clear standards and practical coaching
- Build a culture where quality decisions are respected and acted on at every level
- Share best practice across sites so every location holds the same standard
Audits, Freshness & Handling Standards
- Audit product freshness, storage, and handling regularly across the network
- Follow through on audit findings until the corrective action is closed
- Check temperature control and storage conditions in fulfillment environments
- Spot recurring issues early and raise them before they reach the customer
Complaints, Refunds & Root Cause Analysis
- Review refunds and customer complaints to understand what went wrong
- Lead root cause analyses using data, not assumptions
- Put corrective and preventive actions in place and verify they work
- Monitor complaint trends and drive continuous improvement
Supplier Performance & Reporting
- Evaluate supplier performance and hold suppliers to Careem’s quality standards
- Work with Commercial and Supply Chain teams on sourcing and supplier decisions
- Report quality metrics and recommend improvements, including new tools and technologies
- Use AI and automation where they help the team work smarter and faster
Qualifications & Requirements
Experience Requirements
- Minimum 3 to 5 years of experience in food quality or food safety
- Ideal background in fresh produce, fresh grocery, retail, quick commerce, or food distribution
- Experience managing quality control in warehouse, dark store, or fulfillment environments
Technical Knowledge
- Strong knowledge of the cold chain, HACCP, and UAE food safety standards
- Advanced food safety certification is preferred
- Strong analytical and problem-solving skills, using data for root cause analysis
Leadership & Communication
- Ability to lead and train frontline teams
- Strong communication and collaboration skills across Commercial, Supply Chain, and Operations
- Comfort working in a fast-moving environment where standards are held firmly
About Careem — The Everything App for the Greater Middle East
Careem is building the Everything App for the greater Middle East, making it easy to move around, order food and groceries, manage payments, and more. Its purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. Careem operates in 70+ cities across 10 countries, from Morocco to Pakistan, and is now entering a new chapter powered by AI.
Team Promise: At Careem Quik, quality carries real authority, and the people on the ground have the final say on what reaches the customer.
What Careem Provides
Flexibility & Time Off
- Hybrid Working: 4 days a week in office and 1 day from home
- Remote Anywhere: Work remotely from any country in the world for 30 days a year
- Unlimited Vacation: Unlimited vacation days per year for full-time colleagues
Health, Growth & Purpose
- Healthcare Benefits: Access to healthcare coverage for colleagues
- Fitness Reimbursements: Support for gym, health club, and training classes
- Learning & Growth: New opportunities to learn and grow every day
- Inspiring Community: Work and learn from great minds in a purposeful organisation
Quick Commerce Quality in the UAE — A Growing Career Field
Quick commerce has changed how people in the UAE buy groceries, and customers now expect fresh fruit and vegetables at the door within minutes. That puts quality teams at the center of the business, because freshness, cold chain control, and fast complaint resolution decide whether customers come back. Professionals who combine HACCP knowledge, supplier management, and data-driven problem solving are well placed for this fast-growing field.
- Cold Chain Control: Temperature management from supplier to doorstep is a core skill
- Dark Store Operations: Fulfillment environments need specialist quality oversight
- Supplier Standards: Fresh produce quality starts with the supplier relationship
- Data-Led Quality: Root cause analysis and metrics now drive improvement decisions
Who Should Apply?
- Food Safety Professionals: With HACCP and cold chain experience moving into quick commerce
- Fresh Produce Quality Controllers: Ready to lead a team and set standards, not just follow them
- Retail & Grocery QA Specialists: With warehouse or dark store experience in the UAE
- Supplier Quality Managers: Who enjoy holding suppliers to a higher bar
- Data-Minded QA Analysts: Who solve complaints through root cause analysis
- Frontline Quality Supervisors: Ready for a bigger role with real authority
Recently Opening Jobs👇
Food Quality Team Lead Jobs Abu Dhabi UAE 2026
Quality Control Inspector Jobs Dubai 2026
Dairy Production Manager Jobs Fujairah UAE 2026
Hygiene Supervisor Jobs Ajman UAE 2026
