At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. We are hiring a Customer Care Representative in the United Arab Emirates to be part of a fast-growing international team that serves the needs of global distributors regarding order fulfillment, invoicing, and shipping of products.
About Boston Scientific
Legacy: A global medical technology leader for more than 45 years
Mission: Advancing science for life through high-performance solutions for unmet patient needs
Therapy Areas: Cardiovascular, respiratory, digestive, oncological, neurological, and urological conditions
Core Values: Diversity, Innovation, Caring, Global Collaboration, Winning Spirit, High Performance
Career Opportunity in UAE Medical Technology & Customer Service
Strategic Location: United Arab Emirates — a regional hub for global MedTech distribution
Global Team: Serve global distributors within a fast-growing international team
Bilingual Advantage: Advanced French and Arabic proficiency essential for this role
Career Growth: Access to excellent training, development programs, and international collaboration
Position Overview
This Customer Care Representative role involves managing order handling, product allocation, shipment creation, and providing exceptional customer experience for global distributors. You will manage Order-to-Cash processes for assigned distributors, ensure shipments meet customer requirements for documentation and packaging, build strong relationships with customers and internal partners across commercial, operations, planning, and finance teams, and act as a connector across departments globally to secure smooth order processing.
Why This Role Matters:Â As Customer Care Representative at Boston Scientific, you directly support the delivery of life-changing medical technologies to patients worldwide by keeping global distribution running smoothly, build deep Order-to-Cash and export logistics expertise using SAP and Excel, apply advanced French and Arabic language skills in a truly international role, collaborate across commercial, planning, and finance teams within a purpose-driven MedTech leader, and grow your career with a company with more than 45 years of healthcare innovation.
Key Responsibilities
Order-to-Cash & Shipment Management
- Manage Order-to-Cash for assigned global distributors, processing orders and organizing shipments
- Request export documentation to deliver required products on time
- Ensure shipments meet customer requirements for documentation, packaging, and transportation, meeting forwarder cut-off times
Relationship Building & Cross-Functional Collaboration
- Build strong relationships with customers and internal partners including commercial, operations, planning, and finance teams
- Support regional sales force and Business Unit Managers
- Act as a connector across global departments to secure smooth order processing and excellent customer service
Customer Communication & Continuous Improvement
- Address specific customer requests and enquiries, liaising with internal stakeholders as needed
- Communicate effectively with external customers and internal stakeholders on order status
- Contribute to continuously improving customer service and driving customer satisfaction
- Process product complaints and service incidents
Administration & Compliance
- Maintain correct and updated administration
- Ensure compliance with applicable procedures, local legislation, and OFAC/BIS licenses when applicable
- Act as a team member in support of department objectives
Qualifications & Requirements
Must-Have Requirements
- Bachelor’s degree (MBO+/HBO)
- Customer-centric mindset with good interpersonal and communication skills
- Multiyear experience in Customer Service and Order-to-Cash processes
- Experience with SAP and Excel
- Advanced proficiency in French and Arabic, spoken and written
Nice-to-Have Qualifications
- Experience handling Letter of Credit requirements
- Experience in export services and logistics
- Experience with Salesforce.com/Service Cloud
- Experience in the MedTech industry
About Working at Boston Scientific
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, the company advances science for life by providing high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Team members enjoy working in an international environment, an attractive benefits package, a team-oriented company culture, excellent training and development programs, and a company with a purposeful mission.
Career Excellence: Support life-changing medical technology distribution as part of a global MedTech leader.
Who Should Apply?
- Order-to-Cash Specialists:Â With multiyear customer service and order processing experience
- SAP & Excel Proficient Professionals:Â Comfortable managing complex order and shipment data
- Bilingual French/Arabic Speakers:Â With advanced spoken and written proficiency
- Export & Logistics Coordinators:Â Familiar with documentation, Letter of Credit, and shipping requirements
- MedTech-Curious Candidates:Â Interested in supporting global healthcare distribution operations
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