MAF Retail Hypermarket is seeking a results-driven Last Mile Team Leader responsible for on-time, quality delivery within agreed budgets for the online business channel. The role holder is accountable for enrolling drivers into the system, managing pending orders, ensuring delivery vehicle availability, and reallocating resources based on operational demand.
About the Role — Last Mile Delivery Leadership
Core Function: On-time and quality last mile delivery within agreed budget for online business
Driver Management: Enrolling drivers, cancelling orders, checking pending orders and vehicle availability
Resource Planning: Daily reallocation of last mile resources based on business needs
System Accuracy: Ensuring logistics providers upload accurate data into the Transport Delivery System
About Majid Al Futtaim — Creating Great Moments
Heritage: 27 years as a regional market leader across retail and lifestyle sectors
Scale: Over 45,000 diverse and talented colleagues guided by a shared Leadership Model
Mission: Creating great moments and building experiences that last a lifetime
Culture: A friendly environment with positive energy and excitement about the future
Position Overview
This Last Mile Team Leader role involves reviewing daily reporting to assess performance and manage orders, liaising with IT teams to resolve delivery-related issues, ensuring goods reach end customers with the best unified customer experience at the lowest cost, enrolling drivers and managing pending orders and vehicle availability, planning daily last mile resources, ensuring accurate data in the Transport Delivery System, overseeing cash handling procedures, and mentoring team members for talent development.
Why This Role Matters: As Last Mile Team Leader at MAF Retail, you directly shape the online delivery experience for one of the region’s leading hypermarket brands, apply daily resource planning to keep drivers, vehicles and orders aligned with demand, ensure safety, hygiene and cash handling standards are consistently met, mentor team members to build a strong talent pipeline, and grow your logistics career within Majid Al Futtaim’s 27-year regional leadership legacy.
Key Responsibilities
Performance Monitoring & Reporting
- Review daily reporting for internal/external customers to assess performance and full order management
- Liaise with the IT team to resolve issues affecting day-to-day site operations
Delivery Operations & Driver Management
- Ensure goods are delivered to end customers with the best unified customer experience at the lowest cost
- Accountable for enrolling all drivers in the system, cancelling orders, and checking pending orders
- Ensure availability of delivery vehicles and reallocate resources based on operations demand
System & Resource Planning
- Ensure logistics service providers and suppliers upload accurate information into the Transport Delivery System
- Undertake daily planning of last mile resources for upcoming events, including reallocation per business needs
Compliance & Team Development
- Ensure all cash handling during last mile operations follows company guidelines and procedures
- Provide mentorship to develop a continuous talent pipeline for key roles
🎓 Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in E-Commerce or Business Administration
Experience Requirements
- 3-5 years of professional work experience in logistics and supply chain
Essential Skills
- Proficient computer skills — MS Office, SAP, Salesforce, advanced Excel skills
- Excellent communication and interpersonal skills
- Strong ability to drive results in a cross-functional team setting
About Majid Al Futtaim and MAF Retail
Join MAF Retail, part of Majid Al Futtaim, a company on a mission to create great moments and spread happiness through experiences that last a lifetime. With 27 years as a regional market leader and over 45,000 diverse and talented colleagues guided by a shared Leadership Model, Majid Al Futtaim offers a friendly, positive environment where employees are excited about the future.
Career Excellence: Lead last mile delivery operations for one of the region’s leading hypermarket retail brands.
Who Should Apply?
- Logistics & Supply Chain Professionals: With 3-5 years in delivery or last mile operations
- E-Commerce Operations Specialists: Familiar with online order management and delivery systems
- SAP/Salesforce Proficient Candidates: Comfortable with advanced Excel and enterprise systems
- Team Leaders: Experienced managing drivers and cross-functional operational teams
- Customer-Focused Coordinators: Committed to safety, hygiene and service quality standards
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