Hilton is hiring a Food & Drinks Supervisor in Ras Al Khaimah to oversee the seamless execution of daily restaurant operations, training and supervising staff, ensuring food quality and guest satisfaction, and delivering the memorable hospitality experiences Hilton is known for across its award-winning global hotel portfolio.
About the Role – Hilton Food & Beverage Operations
Business Area: Hotels team, Food & Drinks operations at a Hilton property
Core Focus: Restaurant supervision, staff training, and guest satisfaction
Global Reach: Hilton has welcomed more than 3 billion guests worldwide
Culture: Repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune
Vision: To fill the earth with the light and warmth of hospitality
Career Growth & Hospitality Opportunity
Strategic Location: Ras Al Khaimah – a growing luxury hospitality and tourism destination in the UAE
Market Leadership: Work for a global hospitality leader with a world-class brand portfolio
Skill Development: Build expertise in restaurant operations, beverage service, and guest relations
Career Growth: Strong path into restaurant management and senior hospitality leadership roles
Position Overview
As a Food & Drinks Supervisor at Hilton, you oversee the seamless execution of daily restaurant operations, training, supervising, counseling, and evaluating restaurant staff for efficient operations. You direct staff work assignments, ensure compliance with sanitation and safety standards, manage product quality and guest satisfaction, verify food quality and preparation methods, and resolve guest complaints in a timely manner, all while spreading the light and warmth of hospitality that defines the Hilton guest experience.
Why This Role Matters: As Food & Drinks Supervisor at Hilton, you shape memorable guest experiences at a world-renowned hospitality brand, lead and develop restaurant staff in a fast-paced, guest-focused environment, gain hands-on experience across food quality, beverage service, and inventory management, and build a strong foundation for a long-term hospitality career with an award-winning global workplace culture.
Key Responsibilities
Staff Training & Supervision
- Train, supervise, counsel, and participate in the evaluation of restaurant staff for efficient operations
- Direct staff in their work assignments and provide guidance for improvement
- Handle associate relations on each shift, resolving call-offs, tardiness, and daily staffing issues
Quality, Safety & Facility Standards
- Ensure the restaurant complies with sanitation and safety standards for guests and employees
- Ensure all equipment is in working order and oversee work orders for timely repairs and maintenance
- Visually inspect and take corrective action to keep restaurant facilities appealing and attractive
Food & Beverage Quality Management
- Manage and monitor product quality and guest satisfaction across the restaurant
- Verify temperatures, judge appearance and taste of products, and check preparation methods for quality
- Interact with guests to gather feedback and investigate and resolve complaints in a timely manner
Inventory & Operational Compliance
- Document inventory forecast usage and monitor supply of linen, glassware, silverware, china, and condiments
- Oversee set-up of dining and service areas and requisition supplies for upcoming shifts
- Ensure compliance with all policies, procedures, and local, state, and federal laws and regulations
Qualifications & Requirements
Knowledge & Skills
- Thorough knowledge of restaurant operations and preparation techniques
- Knowledge of beverage operations and wines
- Strong mathematical abilities to track inventory, controls, revenue production, and financial statements
Communication & Interpersonal Skills
- Ability to communicate in English, both orally and in writing, with guests and employees
- Patience, tact, and diplomacy to defuse tension and resolve guest issues effectively
- Strong interpersonal skills to ensure overall guest satisfaction
Operational Abilities
- Ability to work under pressure and manage stressful situations during busy periods
- Ability to access and accurately input information using a moderately complex computer system
- Regular attendance in conformance with Hilton’s established standards
About Hilton Hotels
At Hilton, we don’t just deliver exceptional experiences for our guests – we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, Hilton has welcomed more than 3 billion guests worldwide, staying true to its founding vision to fill the earth with the light and warmth of hospitality. Hilton’s award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, with a suite of world-class brands setting new standards for the future of travel.
Career Excellence: Build a hospitality career with a globally recognized hotel brand offering award-winning workplace culture and career growth.
Who Should Apply?
- Experienced Restaurant Supervisors: Ready to lead a Hilton food and beverage team in Ras Al Khaimah
- Hospitality Management Graduates: Seeking hands-on restaurant leadership experience
- F&B Team Leaders: With strong food quality, beverage, and guest service knowledge
- Shift Leaders & Captains: Looking to step into a supervisory role with a global hotel brand
- Customer Service Professionals: Skilled at resolving guest complaints and driving satisfaction
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