DICKEY-john, a 60+ year leader at the center of the agricultural marketplace and part of the TSI Incorporated family, is hiring an Agriculture Product Support Representative I in Auburn, Illinois. This role provides direct customer support for DICKEY-john products — troubleshooting electromechanical systems, running on-site installations, validating new products, and training customers and distributors on precision ag equipment.
About the Company — DICKEY-john / TSI Incorporated
Heritage: Over 60 years helping farmers produce higher yields to feed the world
Parent Company: Part of the TSI Incorporated family of solutions
Mission: Helping protect people, products, and the environment
Facility: Auburn, Illinois headquarters and manufacturing site
Why This Role Matters
Direct Impact: Support farmers, dealers, distributors, and OEMs using DICKEY-john precision ag technology
Hands-On Work: Field installations, troubleshooting, and validation testing on newly developed products
Industry Exposure: Represent DICKEY-john at trade shows and customer training events
Career Growth: Entry point into precision agriculture and electromechanical systems support
Position Overview
The Agriculture Product Support Representative I provides direct customer support for DICKEY-john products, communicating with end producers, distributors, dealers, and OEMs by phone, email, or in person on equipment problems. The role requires onsite installation and troubleshooting of complex electromechanical systems, validation testing on newly developed products, and customer interaction through on-site training or trade shows.
Why This Role Matters: As an Agriculture Product Support Representative I at DICKEY-john, you provide hands-on technical support that keeps precision ag equipment running for farmers nationwide, gain direct exposure to electromechanical, hydraulic, and pneumatic systems, represent a 60+ year industry leader at trade shows, and build a strong foundation for a long-term career in agricultural technology.
Key Responsibilities
Customer & Technical Support
- Provide pre- and post-sales technical and application advice via phone, fax, email, and in person
- Perform in-field customer service calls to address customer satisfaction issues
- Follow up with customers to resolve equipment problems and maintain call logs
Installation, Testing & Repair
- Perform custom installations on new products for field testing
- Conduct verification and validation testing of products in development
- Repair electronic, hydraulic, and pneumatic systems
Training & Trade Show Representation
- Conduct basic product training sessions for customers and distributors
- Represent DICKEY-john at industry trade shows and perform product demonstrations
- Assist end-users and channel partners with product selection and replacement recommendations
Documentation & Feedback
- Provide feedback to internal teams on the field performance of DICKEY-john products
- Read, review, and proof technical diagrams and manuals as needed
- Explain DICKEY-john policies, processes, and requirements to customers
Qualifications & Requirements
Educational Requirements
- High School Diploma required
- A.A.S. in Agriculture, Electronics, or related field preferred
Experience Requirements
- 1+ years of experience in agriculture or customer contact related positions
- Direct customer contact or support experience preferred
Essential Skills & Knowledge
- Strong interpersonal, organizational, communication, and problem-solving skills
- Demonstrated ability to troubleshoot and correct electromechanical process problems
- Basic knowledge of agricultural equipment, electronics, hydraulics, pneumatics, and electrical systems
- Working understanding of precision agriculture and GPS technology a plus
- Ability to lift 50 pounds unassisted and work outdoors for extended periods
Benefits & Perks: Comprehensive medical, dental, and vision insurance; 401(k) with company match; paid time off, 8 paid holidays, and floating holidays; life insurance and Employee Assistance Program; dress-for-your-day policy; free daily coffee, tea, and hot chocolate; on-site cafeterias and outdoor patio; professional development opportunities.
About DICKEY-john & TSI Incorporated
Nestled in the heartland of Auburn, Illinois, DICKEY-john sits at the center of the agricultural marketplace with more than 60 years of helping farmers produce higher yields to feed the world. As part of the TSI Incorporated family, DICKEY-john employees also support TSI’s broader mission to create a better world by helping protect people, products, and the environment.
Career Excellence: Join a heritage agricultural technology company with a hands-on, field-driven support culture.
Who Should Apply?
- Agriculture Enthusiasts: With practical knowledge of farming practices seeking a technical support career
- Electromechanical Troubleshooters: Comfortable repairing electronic, hydraulic, and pneumatic systems
- Customer Support Professionals: With strong communication skills and a service-first mindset
- Precision Ag Graduates: With an A.A.S. in Agriculture, Electronics, or a related field
- Field Service Candidates: Willing to travel up to 25% for shows, training, and service visits
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