A globally focused financial services organization delivering secure, reliable and customer-focused payment and card experiences is seeking an experienced Card Services Manager to lead card-service operations, transaction processing, card lifecycle management and continuous improvement across debit, credit, prepaid and virtual card products.
About the Role — End-to-End Card Lifecycle Leadership
Core Function: Managing card operations from application and issuance through closure and replacement
Transaction Support: Managing inquiries, declines, reversals, disputes and chargebacks
Security & Compliance: Maintaining controls over cardholder data and coordinating with Fraud and Risk teams
Vendor Management: Coordinating card manufacturers, processors, networks and couriers
About This Financial Services Organization
Mission: Delivering secure, reliable payment and card experiences across diverse markets
Cross-Functional Teams: Card Operations, Product, Technology, Risk, Fraud, Compliance and Finance
Partner Network: Collaborating with banking and payment partners worldwide
Work Style: Fully remote role open to experienced professionals based in the UAE
Position Overview
This Card Services Manager role involves developing card-services strategies and operating standards, managing day-to-day card operations across products and customer segments, overseeing card issuance, activation and lifecycle processes, managing transaction inquiries, disputes and chargebacks, maintaining security controls over cardholder data, monitoring fraud indicators with Risk teams, managing card vendors and processors, and leading, coaching and developing card-services team members.
Why This Role Matters: As Card Services Manager, you own the complete card lifecycle experience that shapes how customers interact with payment products every day, apply rigorous operational controls to protect sensitive cardholder data and prevent fraud, coordinate across card networks, processors and banking partners to keep services running smoothly, use KPIs and data analysis to continuously improve issuance, delivery and dispute resolution performance, and lead a team through operational discipline and customer-focused service excellence in a fully remote role open to UAE-based professionals.
Key Responsibilities
Card Operations & Lifecycle Management
- Develop and implement card-services strategies, operating standards and service frameworks
- Manage day-to-day card-service operations across applicable card products and segments
- Oversee card application, issuance, activation, maintenance, replacement, renewal and closure processes
- Manage card production, personalization, delivery and distribution with internal and external partners
Transaction & Dispute Management
- Manage card transaction-related inquiries, declines, reversals, refunds and servicing requirements
- Coordinate investigation of transaction discrepancies and customer-reported issues
- Support card dispute, chargeback and retrieval processes with Payments and Risk teams
Security, Fraud & Compliance
- Ensure card-service processes comply with regulatory, network, security and privacy requirements
- Maintain controls over sensitive cardholder information and authentication data
- Monitor fraud indicators and coordinate with Fraud and Risk teams on suspicious activity
- Support lost, stolen, compromised or damaged card processes and emergency replacements
Vendor, Technology & Team Leadership
- Manage card-service vendors, processors, payment partners and technology providers
- Coordinate with Technology teams on system incidents and processing issues
- Prepare management reports covering volumes, service levels, disputes and fraud indicators
- Lead, coach and develop card-services team members
Qualifications & Requirements
Experience Requirements
- Proven experience managing card-service or payment operations
- Strong understanding of debit, credit, prepaid, virtual or other payment-card products
- Knowledge of the end-to-end card lifecycle from issuance through closure and replacement
Essential Skills
- Strong understanding of card transaction processing, authorization, clearing, settlement and disputes
- Experience working with card networks, processors, banks and personalization providers
- Strong knowledge of card-service controls, operational risk, fraud prevention and information security
- Understanding of relevant payment-card regulations, industry standards and network requirements
About This Card Services Opportunity
This Card Services Manager role sits within a globally focused financial services organization delivering secure, reliable payment and card experiences across diverse markets. Open to experienced professionals working remotely, including those based in the UAE, the position offers the chance to lead end-to-end card operations, from issuance through dispute resolution and fraud prevention.
Career Excellence: Lead payment card operations for a global financial services organization, fully remote.
Who Should Apply?
- Card Operations Managers: With proven experience managing payment card lifecycles
- Payment Processing Specialists: Experienced with authorization, clearing and settlement
- Fraud & Risk-Aware Professionals: Skilled in card security controls and fraud monitoring
- Vendor Management Professionals: Comfortable managing processors, networks and manufacturers
- Remote-First Financial Services Professionals: Based in the UAE seeking senior card operations roles
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