We’re building the world’s leading cross-border fintech for emerging markets — empowering families, fueling local economies, and changing how millions access financial services. We are hiring a Head of East Africa, based in Dubai, to develop and scale Taptap Send’s supply side partnerships in East Africa and grow our user base.
About the Role
Core Function: Scaling supply side partnerships and growth across the East Africa market
P&L Ownership: Delivering growth and profitability targets for East Africa
Reporting Line: Chief Commercial Officer
Team Leadership: Building and leading a team of growth managers on the ground
Career Opportunity in UAE Fintech & Cross-Border Remittance Leadership
Strategic Location: Dubai — a global hub for fintech and cross-border remittance operations
Company Scale: Operations spanning 6 out of 7 continents since launching in 2019
Founder Pedigree: Founded by Harvard grads who previously built Segovia and GiveDirectly
Career Growth: Join an early-stage, high-growth startup backed by top-tier investors
Position Overview
This Head of East Africa role involves establishing a vision, strategy, and execution plan for launching and scaling sending and receiving markets in East Africa. You will own growth tactics including customer acquisition, retention, and pricing, build trust-based relationships with diaspora communities and commercial partners, monitor growth and financial metrics with a data-driven mindset, and hire, inspire, and develop a diverse, high-performing team.
Why This Role Matters: As Head of East Africa at Taptap Send, you take full P&L ownership establishing TTS as the leading remittance product for East Africa, become the face of the region both internally and externally within a fast-growing fintech company, build meaningful relationships with diaspora communities that directly improve financial access for underserved populations, lead and develop a team of growth managers with genuine ownership over strategy and execution, and join an early-stage startup backed by world-class investors with real, measurable social impact.
Key Responsibilities
Strategy & Execution
- Establish a vision, strategy, and execution plan for launching and scaling East Africa markets
- Think creatively about driving adoption, improving profitability, and increasing brand awareness
- Report to executive leadership with a data-driven, test-and-learn mindset
Partnerships & Growth
- Build trust-based relationships with diaspora communities and commercial partners in East Africa
- Own growth tactics: customer acquisition and retention, pricing, user research, and customer experience
- Collaborate closely with internal stakeholders across Customer Service, Finance, Tech, Legal, and Compliance
Team Leadership & Development
- Lead the team on the ground to execute against collaboratively aligned timelines
- Hire, inspire, develop, and retain top, diverse talent
- Own team development and coaching
Qualifications & Requirements
Experience Requirements
- 7 to 15 years of experience in a fast-paced, high-growth environment such as startups, operations, consulting, or finance
- Experience building, developing, managing, and leading teams multi-regionally
Essential Skills
- Advanced stakeholder management capability
- Strong analytical skills and ability to make data-driven decisions
- An acute “own it” mindset balancing individual user experience with scalable growth optimization
- Ability to travel internationally periodically to meet banks, regulators, and partners
Preferred Qualifications
- Understanding of the East African regulatory landscape; financial regulation experience advantageous
- Keen interest in understanding the East African diaspora
- Preference for Nairobi, Dubai, or London base
About Taptap Send
Since launching in 2019, Taptap Send has transformed how money moves across borders, with operations spanning 6 out of 7 continents, covering both the busiest and most underserved remittance corridors. Founded by Harvard grads and three-time founders who previously built Segovia (acquired) and GiveDirectly, Taptap Send is backed by top investors including Spark Capital, Canaan, Reid Hoffman, and Breyer Capital. The company is a truly global team of 250+ people, 50+ nationalities, and 50+ languages, guided by values of ownership, impact, humility, and heart.
Career Excellence: Lead East Africa’s remittance growth strategy at a mission-driven, high-growth fintech company.
 Who Should Apply?
- Senior Growth/Operations Leaders: With 7–15 years in startups, consulting, or finance
- Multi-Regional Team Builders: Experienced leading and developing teams across regions
- P&L Owners: Comfortable taking full accountability for growth and profitability targets
- Diaspora-Focused Relationship Builders: Passionate about East African communities and remittances
- Mission-Driven, Execution-Oriented Professionals: Aligned with Taptap’s values of ownership, impact, and heart
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