TUNAP GmbH & Co. KG, a global technology leader in aerosols, lubricants and cleaners with over 700 employees, is hiring an IT 1st Level Support Specialist for the User Helpdesk (m/f/d) in Wolfratshausen near Munich. You become the first point of contact for IT questions across the TUNAP Group, with a permanent contract, 30 vacation days and flexible working hours.
About TUNAP
Experience: Five decades of developing, producing and selling aerosols, lubricants and cleaners
Team: Over 700 employees with its own research and development department
Customers: Around 30,000 customers, including trade, specialty lubricants, bicycle sport and automotive
Position: Global technology leader as part of an international group
Benefits & Career Opportunity
Pay: Fair pay with variable success share and special payments, e.g. for company success, weddings, births and jubilees
Time: 30 vacation days, flexible hours and a time account
Mobility: Bike leasing and free parking at the site
Wellbeing: EGYM Wellpass, health check-ups, corporate benefits and a subsidised canteen
Position Overview
As IT 1st Level Support Specialist, you are the central contact for TUNAP Group employees with IT requests and make sure incoming issues are handled professionally. You record and coordinate incident reports in the ticket system, analyse technical problems at first level and route them to the right IT specialists when needed. You help colleagues use Microsoft Office applications safely and efficiently, and pass on that knowledge in practical training sessions. You write clear user documentation, guidelines, training material, reports and evaluations to improve support processes. You also take on Mobile Device Management tasks on your own, support the IT teams in daily operations and contribute to optimisation measures and smaller projects.
Why This Role Matters: A first-level support role is a strong entry into IT at a stable industrial company. Here you do more than close tickets: you train users, document processes, handle mobile devices and join projects, which opens a path toward specialist roles. The package adds a permanent contract, flexible hours and a long list of extras.
Key Responsibilities
Helpdesk & Tickets
- Be the central contact for IT requests across the TUNAP Group
- Record and coordinate incidents in the ticket system
- Analyse problems at first level and escalate to IT specialists when needed
Training & Documentation
- Support colleagues in the safe use of Microsoft Office applications
- Hold practical workshops and trainings
- Write user documentation, guidelines, training material, reports and evaluations
Devices & Projects
- Take on Mobile Device Management tasks independently
- Support IT teams across departments in daily operations
- Contribute to optimisation measures and smaller projects
Qualifications & Requirements
Education
- Completed training as Fachinformatiker (IT specialist) or comparable qualification
Experience & Skills
- Experience in user support with a focus on Microsoft products
- Reliable, independent and systematic way of working
Personal & Language
- Strong result and customer orientation, team spirit and communication skills
- Very good German and English
About TUNAP
TUNAP has developed, produced and sold aerosols, lubricants and cleaners for five decades. With over 700 employees and its own research and development department, it serves about 30,000 customers worldwide, including retail, specialty lubricants, bicycle sport and the automotive industry.
How to Apply: Send your application to karriere@tunap.com or call +49 8171 1600-0. The address is Bürgermeister-Seidl-Straße 2, 82515 Wolfratshausen, and the careers page is www.tunap.com/karriere.
Who Should Apply?
- Fachinformatiker: Ready for a permanent helpdesk role
- IT Support Staff: With Microsoft product experience
- Service Desk Agents: Wanting training and MDM tasks
- Career Changers into IT: With a comparable qualification
- Munich Region IT Talent: Seeking flexible hours and 30 vacation days
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