JW Marriott Marquis Hotel Dubai, one of the tallest 5-star hotels in the world, is hiring a Quality Assurance Executive to safeguard, elevate, and consistently deliver the 5-star luxury experience across every guest touchpoint, serving as the hotel’s internal expert on the Leading Quality Assurance (LQA) framework and Forbes Travel Guide rating criteria.
About the Role – Luxury Standards & Guest Experience
Core Function: Conduct rigorous internal luxury audits against LQA and Forbes standards
Training Focus: Deliver luxury standards-based training programs for operational departments
Guest Feedback: Manage the full lifecycle of guest feedback from collection to resolution
Reporting Line: Reports directly to the Director of Quality
Career Opportunity & Marriott Benefits
Global Portfolio: Part of Marriott International, with JW Marriott spanning 100+ properties worldwide
Career Growth: Internal promotion focus with training and development pathways
Travel Perks: Discounted accommodation across 8,000+ hotels worldwide
Full Benefits: Medical and life insurance, meals on duty, transportation, accommodation
Position Overview
The Quality Assurance Executive is an operational role dedicated to safeguarding, elevating, and consistently delivering the 5-star luxury experience across every guest touchpoint. Reporting directly to the Director of Quality, this individual serves as the hotel’s internal expert on global luxury benchmarking standards, specifically the Leading Quality Assurance (LQA) framework and Forbes Travel Guide rating criteria, entrusted with internal audits, training delivery, guest feedback management, and personalized guest experience design.
Why This Role Matters: As Quality Assurance Executive you become the internal expert on two of the most respected luxury benchmarking standards in global hospitality, directly influence guest experience across one of Dubai’s most iconic 5-star hotels, lead training that shapes how frontline teams deliver luxury service, manage guest feedback that drives real operational improvements, and build your career within Marriott International’s extensive global portfolio with genuine internal promotion opportunities.
Key Responsibilities
Luxury Auditing & Standards Compliance
- Conduct internal inspections against LQA and Forbes Travel Guide standards
- Prepare reporting and drive corrective action on audit findings
Training & Development on LQA and Forbes Standards
- Deliver luxury standards training programs across operational departments
- Provide emotional intelligence and personalization coaching
- Support onboarding integration and on-the-floor coaching
- Measure training effectiveness across teams
Guest Feedback Management & Analysis
- Monitor guest feedback across multiple channels
- Manage responses and close the feedback loop back to operations
Guest Experience Design & Personalization
- Map the guest journey and develop personalization strategies
- Collaborate cross-departmentally to curate bespoke guest experiences
- Track innovation and trend intelligence in luxury hospitality
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a closely related field
Experience Requirements
- 3–5 years of progressive experience in luxury hospitality operations (Front Office and/or Food & Beverage) within a 5-star hotel or resort
- Direct experience preparing for LQA and/or Forbes Travel Guide external inspections is preferred
- Operational knowledge of LQA and Forbes Travel Guide structure, scoring methodology, and operational implications
Essential Skills
- Strong ability to collect, analyze, and interpret multi-source guest feedback data and audit scores
- Proficiency translating data into strategic narratives and actionable recommendations for senior leadership
- Exceptional written and verbal communication skills in English; additional languages are an advantage
- Ability to engage with high-net-worth guests with poise and discretion
- Experience delivering training programs for diverse, multicultural hospitality teams
- Ability to inspire, motivate, and influence without direct reporting authority
About JW Marriott Marquis Hotel Dubai
JW Marriott Marquis Hotel Dubai welcomes guests to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, this bustling 5-star hotel is one of the tallest in the world, with two towers and 1,608 rooms offering awe-inspiring views of the water and Dubai cityscape. As part of JW Marriott, Marriott International’s luxury portfolio of more than 100 properties worldwide, the hotel offers associates world-class training, internal promotion opportunities, discounted accommodation across 8,000+ hotels, and a benefits package including medical and life insurance, meals on duty, and transportation.
Career Excellence: Shape luxury guest experience standards at one of Dubai’s most iconic 5-star hotels.
Who Should Apply?
- Luxury Hospitality Professionals: With 3–5 years in Front Office or F&B at a 5-star property
- LQA/Forbes-Trained Specialists: Familiar with luxury benchmarking frameworks
- Guest Experience Designers: Skilled in journey mapping and personalization strategy
- Trainers & Coaches: Comfortable delivering standards training to multicultural teams
- Data-Driven Hospitality Leaders: Able to turn guest feedback into actionable insights
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