Basamh Group is hiring a Quality Supervisor in Jeddah to monitor and enforce quality standards, ensuring product integrity, compliance, and safety within warehouse operations and distribution processes across its retail and HORECA distribution network.
Job Type at a Glance
Employment: Full-Time, On-Site, Jeddah
Standards: BRC Storage & Distribution, ISO Certifications
Company: Basamh Group (BTC, SFS, GoodyCo, Thokoman Foods)
About the Role – Warehouse Quality Control
Core Function: Monitor and enforce quality standards across warehouse operations
Inspection Focus: Apply statistical sampling to inspect incoming deliveries and finished products
Storage Monitoring: Inspect temperature, humidity, and stacking conditions daily
Compliance: Ensure traceability, recall protocols, and pest control effectiveness
Career Opportunity & Company Culture
75+ Year Legacy: Backed by decades of experience serving the MEA region
Integrated Ecosystem: Spanning retail distribution (BTC), HORECA (SFS), branding (GoodyCo), and manufacturing (Thokoman Foods)
Core Values: True ownership, passion to grow, transparency, and family spirit
Career Growth: Hands-on learning, online resources, interactive training, and personalized coaching
Position Overview
This Quality Supervisor role monitors and enforces quality standards to ensure product integrity, compliance, and safety within warehouse operations and distribution processes. You will log and investigate quality complaints, apply statistical sampling to inspect deliveries and finished products, monitor storage conditions daily, ensure returned products are properly quarantined, audit warehouse facilities against BRC standards, manage the quality block tracker, and deliver training programs to educate teams on quality standards and best practices.
Why This Role Matters: As Quality Supervisor you directly protect product integrity across a major MEA distribution network spanning retail and HORECA channels, apply statistical sampling and AQL standards in real warehouse operations, audit facilities against BRC Storage & Distribution standards, lead training that builds a culture of quality across teams, and grow your career within a 75+ year legacy company built on family spirit and long-term partnerships.
Key Responsibilities
Complaint Investigation & Inspection
- Log and track quality-related complaints in the database, ensuring completeness and accuracy
- Conduct initial investigations with customers and trade marketing teams to determine root causes
- Apply statistical sampling techniques to inspect incoming deliveries
- Physically analyze finished products during storage and before dispatch
Storage & Handling Monitoring
- Monitor and inspect storage conditions daily, including temperature, humidity, and stacking
- Ensure returned or refused products are quarantined for further inspection
- Validate correct handling during loading/unloading and confirm container/truck cleanliness
Quality Standards & Compliance
- Establish Acceptable Quality Limits (AQLs) for all products
- Assist in developing large-scale inspection techniques to improve efficiency and accuracy
- Ensure strict compliance with safety policies, conducting regular audits
- Audit warehouse facilities at defined intervals in line with BRC Storage & Distribution standards
- Verify inbound and outbound processes follow traceability and recall protocols
- Review pest control activity effectiveness and initiate corrective actions
- Oversee implementation and maintenance of ISO standards and certifications
Records, Training & Team Culture
- Maintain detailed records of quality checks and investigations for data analysis
- Manage the quality block tracker to identify and resolve non-conformities
- Develop and deliver training programs on quality standards, procedures, and best practices
- Ensure warehouse employees wear proper PPE for a hygienic, safe environment
- Support the warehouse team in closing gaps identified during internal and external audits
- Foster a culture of quality and continuous improvement across all levels
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree required
Experience Requirements
- 1–2 years of relevant experience
About Basamh Group
At Basamh Group, the mission is to grow people and companies by empowering individuals and fostering collaborative relationships. Backed by over 75 years of experience, the group has built a strong, consumer-centric ecosystem serving the MEA region, driven by Basamh Trading Company (BTC) in retail, Specialized Food Services (SFS) in HORECA, GoodyCo in marketing and brand building, and Thokoman Foods in manufacturing. Guided by core values of true ownership, passion to grow, transparency, and family spirit, Basamh Group offers Quality Supervisors in Jeddah a dynamic environment with hands-on learning, comprehensive training, and personalized coaching.
Career Excellence: Protect product quality across a major MEA distribution network with a 75-year legacy company.
Who Should Apply?
- Quality Control Graduates: With 1–2 years of relevant warehouse or distribution experience
- BRC/ISO-Familiar Professionals: Comfortable auditing against storage and distribution standards
- Detail-Oriented Inspectors: Skilled in statistical sampling and AQL application
- Warehouse Compliance Specialists: Strong on traceability, recall protocols, and pest control review
- Training-Minded Team Players: Comfortable developing and delivering quality training programs
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