Emirates Flight Catering is hiring a Quality Specialist in Dubai to run quality audits and operational inspections, act as a business partner to operational teams, and drive continuous improvement across product quality, service delivery and customer satisfaction.
Why This Quality Role Stands Out
High visibility: This is a trending, business-partner level role, not a back-office audit job
Real influence: Drive corrective actions and process optimization across departments
Aviation scale: Support quality for a major Dubai-based flight catering operation
Career Growth & Impact
Data-driven work: Use Power BI and reporting tools to turn data into decisions
Certifications valued: ISO, Lead Auditor, Lean and Six Sigma backgrounds welcomed
Position Overview
This Quality Specialist job in Dubai suits someone who is equally comfortable auditing on the floor and presenting dashboards to leadership. You will monitor quality performance indicators, investigate non-conformities and complaints, coordinate corrective and preventive actions, and work closely with teams across the business to build a stronger culture of quality.
Why This Role Matters: Consistent quality and food safety standards protect passengers, airline partners and the Emirates Flight Catering brand on every flight served.
Key Responsibilities
- Conduct quality audits and manage operational inspections for compliance with standards
- Act as a business partner to operational teams, providing quality guidance and support
- Monitor quality performance indicators, analyze trends and identify improvement opportunities
- Investigate non-conformities, customer complaints and quality deviations
- Coordinate corrective and preventive actions
- Prepare quality reports, dashboards and insights for data-driven decisions
- Facilitate continuous improvement initiatives for product quality and service delivery
- Ensure adherence to regulatory, food safety, quality and company requirements
- Collaborate across departments to build a culture of quality and operational excellence
Qualifications & Requirements
- Bachelor’s degree in Industrial Engineering, Quality Management, Business Administration, Operations Management or related field
- 6-7 years of experience in Quality Assurance, Quality Management, Operational Excellence, Compliance, Auditing or Continuous Improvement
- Proven experience conducting audits and monitoring compliance against standards
- Strong analytical skills in performance measurement, trend analysis and root cause analysis
- Experience driving corrective actions, process optimization and continuous improvement
- Proficiency in Microsoft Office, especially Excel, Power BI and reporting tools
- Strong business partnering, stakeholder management and communication skills
- Preferred: ISO Internal Auditor, Lead Auditor, Lean or Six Sigma certification
 Who Should Apply?
- Quality Assurance Professionals: With auditing and compliance experience
- Operational Excellence Specialists: Skilled in root cause analysis and process improvement
- Certified Auditors: Holding ISO, Lean or Six Sigma credentials seeking an aviation catering role
Good to know: This posting closes 07/10/2026, so apply early. Job Identification: 687.
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