Atlantis Dubai is part of Kerzner International, home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. We are hiring a Ticketing Team Leader, reporting directly to the Assistant Manager Ticketing, responsible for plaza safety, guest satisfaction, plaza maintenance, and supervision of the Ticketing Team.
 About the Role
Core Function: Supervising the Ticketing Team, plaza safety, and guest satisfaction
Reporting Line: Assistant Manager Ticketing
Company Scale: Over 6,000 colleagues from 129 nationalities across both resorts
Job ID: 20634
 Career Opportunity in UAE Luxury Resort & Attraction Leadership
Strategic Location: Atlantis Dubai — home to two of the world’s most iconic luxury resorts
Global Kerzner Network: Discounted rates and career mobility across the entire Kerzner portfolio
Shared Purpose: Creating amazing experiences and everlasting memories for guests and colleagues
Career Growth: World-class training and internal growth opportunities across the Kerzner portfolio
Position Overview
This Ticketing Team Leader role involves acting as the liaison between team members and management, inspecting the locker room and ticketing plaza for daily readiness, and scheduling line staff and daily rotations. You will supervise the ticketing counter and team members, maintain cash handling safety procedures, carry out training and disciplinary actions, and attend to minor guest requests and complaints.
Why This Role Matters: As Ticketing Team Leader at Atlantis Dubai, you take direct responsibility for plaza safety, guest satisfaction, and team supervision at two of the world’s most iconic luxury resorts, build strong supervisory skills across scheduling, cash handling, and disciplinary processes, act as a key liaison bridging team members and management, contribute to a shared purpose of creating amazing experiences for both guests and colleagues, and access career mobility and world-class training across Kerzner International’s global portfolio.
 Key Responsibilities
Team Supervision & Scheduling
- Act as liaison between Team Members and Management
- Schedule line staff and daily rotations, running breaks for team members
- Supervise and inspect assigned duties of Team members and the ticketing counter
Plaza Safety & Guest Service
- Inspect locker room and ticketing plaza maintenance to ensure readiness for the day
- Attend to minor guest requests and complaints promptly, or report to the Assistant Ticketing Manager
- Ensure proper guest behavior and report first aid emergencies immediately
Cash Handling & Training
- Maintain safety of cash handling procedures during operating hours and cashing out team members
- Provide training and carry out disciplinary actions and counselling
- Ensure all closing down procedures are followed, including cash outs and locker clearance
Qualifications & Requirements
Educational Requirements
- Completed 12 years of schooling
Experience Requirements
- Previous supervisory experience
Essential Skills
- Knowledge of computers
About Atlantis Dubai & Kerzner International
With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both Atlantis, The Palm and the ultra-luxury Atlantis The Royal. The company offers a competitive, tax-free salary paid in UAE Dirhams, along with generous food and beverage privileges, discounted rates at all Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, and an incentive programme. Join the A-Team and discover the extraordinary.
Career Excellence: Lead ticketing plaza operations at two of the world’s most iconic luxury resorts.
Who Should Apply?
- Experienced Supervisors: With previous team supervisory experience
- Guest-Focused Leaders: Comfortable resolving guest requests and complaints promptly
- Cash Handling-Trained Professionals: Experienced maintaining safe, accurate cash procedures
- Computer-Literate Candidates: Comfortable with basic computer systems
- Luxury Resort/Attraction Enthusiasts: Passionate about delivering exceptional guest experiences
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