We are looking for a Quality & Training Assurance Officer to support consistent quality, service, food safety, and training standards across Al Khayma Restaurant in Dubai. This is a hands-on role, working directly with restaurant teams to check standards, identify gaps, conduct training, and follow up on improvements.
About This Quality & Training Role
Core Focus: Consistent quality, service, food safety, and training standards across restaurant operations
Working Style: Hands-on, working directly with restaurant teams on the floor
Compliance Areas: Food safety, hygiene, HACCP, and SOP compliance
Key Partners: Restaurant Managers and Chefs to maintain and improve standards
🇦🇪 Why This Role in Dubai Matters
Direct Impact: Shape guest experience by driving consistent food quality and service standards
Training Ownership: Deliver onboarding and refresher training that directly builds staff capability
Growing F&B Sector: Dubai’s competitive hospitality and restaurant industry rewards strong quality and training expertise
Career Growth: A strong foundation for advancement into senior quality, training, or operations roles
Position Overview
This Quality & Training Assurance Officer role at Al Khayma Restaurant in Dubai involves conducting regular quality and operational checks, monitoring service, food quality, hygiene, and SOP compliance, and identifying gaps for corrective action. You will deliver onboarding and refresher training for restaurant staff, support SOP implementation, conduct staff assessments, monitor guest feedback, and prepare quality and training reports highlighting areas for improvement.
Why This Role Matters: As Quality & Training Assurance Officer, you directly shape the guest experience by ensuring consistent food quality, service, and hygiene standards across Al Khayma Restaurant, build staff capability through hands-on onboarding and refresher training, apply practical food safety and HACCP knowledge in a real restaurant environment, and work closely with Restaurant Managers and Chefs to continuously raise operational standards.
Key Responsibilities
Quality Checks & SOP Compliance
- Conduct regular quality and operational checks across the restaurant
- Monitor service, food quality, hygiene, and SOP compliance
- Identify gaps and follow up on corrective actions
Training & Staff Development
- Deliver onboarding and refresher training for restaurant staff
- Support the implementation of SOPs and training standards
- Conduct staff assessments and provide feedback
Guest Feedback & Continuous Improvement
- Monitor guest feedback and recurring service issues
- Work closely with Restaurant Managers and Chefs to maintain standards
Reporting & Documentation
- Prepare simple quality and training reports and highlight areas for improvement
Qualifications & Requirements
Experience Requirements
- 2+ years of experience in quality, training, operations, or a similar role within restaurants, F&B, or hospitality
- Practical understanding of restaurant operations and service standards
- Experience in staff training and coaching
Technical Knowledge
- Knowledge of food safety, hygiene, HACCP, and SOPs
Essential Skills
- Good communication and presentation skills
- Hands-on, organized, and comfortable working directly with restaurant teams
- Hospitality or culinary background is an advantage
About Quality & Training Careers at Al Khayma Restaurant
Al Khayma Restaurant relies on consistent quality, service, and food safety standards to deliver a strong guest experience across its Dubai operations. The Quality & Training Assurance Officer role offers hands-on involvement in shaping how restaurant teams work, train, and maintain standards, working closely with Restaurant Managers and Chefs to drive continuous improvement.
Hands-On Role: This position requires being on the floor with restaurant teams, making it ideal for candidates who enjoy direct, people-focused operational work.
Who Should Apply?
- F&B Quality Professionals: With 2+ years of restaurant or hospitality quality experience
- Hospitality Trainers: Experienced delivering onboarding and refresher training
- Restaurant Supervisors: Ready to move into a dedicated quality and training role
- Food Safety Specialists: Familiar with HACCP, hygiene, and SOP compliance
- Culinary/Hospitality Graduates: With a hands-on, people-focused working style
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