FrieslandCampina is hiring an experienced QA Customer Supply Chain Manager in Dubai to lead food safety, quality, and compliance across GNA, KSA, and the Levant, ensuring product quality and consumer trust across external manufacturers, distributors, warehouses, co-packers, and customers.
Job Type at a Glance
Employment: Full-Time, On-Site, Dubai
Department: Quality & HSE
Regional Scope: GNA, KSA, Levant
About the Role – Dairy Supply Chain Quality Leadership
Core Function: Lead food safety, quality, and compliance across a multi-country supply chain
Scope: External manufacturers, distributors, warehouses, co-packers, and customers
Standards: HACCP, FSSC 22000, ISO standards, regulatory compliance
Business Impact: Reduce complaints, meet customer expectations, support business growth
Career Opportunity & Cross-Functional Impact
Multi-Country Scope: Manage quality within complex, multi-country commercial supply chains
Matrix Collaboration: Work across commercial, sales, regulatory, and supply chain teams
Innovation Involvement: Provide QA leadership for new product development and market launches
Career Growth: Senior regional role within a globally recognized dairy company
Position Overview
This QA Customer Supply Chain Manager role leads food safety, quality, and compliance across GNA, KSA, and the Levant, ensuring product quality and consumer trust across external manufacturers, distributors, warehouses, co-packers, and customers. The successful candidate will drive compliance, reduce complaints, meet customer expectations, and support business growth across this multi-country dairy supply chain.
Why This Role Matters: As QA Customer Supply Chain Manager you take ownership of food safety and quality across a complex, multi-country dairy supply chain, lead crisis management activities including mock recalls and traceability exercises, provide QA leadership for new product development and market launches, build relationships with customers, authorities, and distributors to drive a shared quality agenda, and use food safety and quality as a genuine competitive advantage for the business.
Key Responsibilities
Complaint Management & Quality Oversight
- Lead complaint management processes, root cause investigations, and corrective action implementation
- Oversee quality assurance activities across external manufacturers, distributors, warehouses, and co-packers
- Develop and implement quality systems, procedures, and standards aligned with corporate and local requirements
Audit Readiness & Market Surveillance
- Drive audit readiness and execute distributor, customer, and partner audits
- Conduct market surveys to monitor product quality in the field
New Product Development & Stability Management
- Provide QA leadership for new product development (NPD), innovation projects, and market launches
- Manage product stability awareness programs, transport validation trials, and storage standards
Crisis Management & Cross-Functional Partnership
- Lead crisis management activities, including mock recalls, traceability exercises, and incident response
- Partner with commercial, sales, regulatory, and supply chain teams to leverage food safety and quality as a competitive advantage
- Monitor regional quality performance, provide management reporting, and drive continuous improvement
- Build strong relationships with customers, authorities, distributors, and internal/external stakeholders
Qualifications & Requirements
Educational Requirements
- Master’s degree in Food Science, Microbiology, Chemistry, Food Technology, Total Quality Management, or a related discipline
Experience Requirements
- Minimum 8 years of progressive experience in Quality Assurance within food, dairy, FMCG, or manufacturing (dairy customer supply chain preferred)
- Strong knowledge of Food Safety & Quality Management Systems, HACCP, FSSC 22000, and ISO standards
- Experience driving shelf life trials and audits, and regulatory compliance
- Experience managing quality within complex, multi-country commercial supply chains
- Knowledge of dairy products and production processes is highly preferred
- Experience working in matrix organizations and cross-functional environments
About FrieslandCampina
FrieslandCampina is a globally recognized dairy company committed to food safety, quality, and consumer trust across its international supply chains. The QA Customer Supply Chain Manager role in Dubai carries responsibility for food safety, quality, and compliance across the GNA, KSA, and Levant region, working across external manufacturers, distributors, warehouses, co-packers, and customers to reduce complaints, meet expectations, and support business growth through strong quality leadership.
Career Excellence: Lead dairy quality and food safety strategy across a complex, multi-country regional supply chain.
Who Should Apply?
- Senior Dairy/FMCG QA Professionals: With 8+ years managing multi-country supply chain quality
- HACCP/FSSC 22000 Specialists: Experienced with food safety management systems and audits
- NPD-Involved Quality Leaders: Comfortable providing QA input on innovation and market launches
- Crisis Management Experts: Skilled in mock recalls, traceability, and incident response
- Cross-Functional Relationship Builders: Able to influence commercial and regulatory stakeholders
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