A results-driven Abu Dhabi organisation is seeking a detail-oriented, analytical, and leadership-strong Quality Assurance Manager to join its team. This is a mid-to-senior level role where you will be responsible for developing and implementing quality assurance strategies, managing QMS systems, overseeing inspection and testing processes, ensuring ISO 9001 compliance, and driving continuous improvement across business operations. Working across production, engineering, operations, and management teams, you will minimise defects, improve process efficiency, manage CAPA, lead audits, and ensure products and services consistently meet customer expectations — all within Abu Dhabi’s dynamic and growing industrial and business sector.
Role Purpose — What This QA Manager Will Achieve
Defect Reduction: Minimise production defects, rework, and waste through systematic quality management and CAPA
QMS Leadership: Develop, implement, and continually improve the organisation’s Quality Management System
Audit Excellence: Lead internal audits and coordinate external audits to ensure full regulatory and standard compliance
Cross-Functional Partnership: Collaborate with production, engineering, procurement, and operations to embed quality culture
Continuous Improvement: Drive Lean, Six Sigma, Kaizen, and root cause analysis initiatives across the business
Quality Standards & Methodologies You Will Lead
ISO 9001: Implementation, compliance, and continuous improvement of the ISO 9001 Quality Management System
x Lean Manufacturing: Waste elimination, process flow optimisation, and value stream mapping across operations
Six Sigma: Data-driven defect reduction, DMAIC methodology, and statistical process control
Kaizen: Continuous incremental improvement culture across all departments and operational processes
Root Cause Analysis: Structured investigation methodologies including 5-Why, Fishbone, and 8D approaches
Why This Quality Assurance Manager Role in Abu Dhabi Stands Out: This is a genuinely comprehensive QA leadership position — not a narrow compliance desk role. You will shape quality strategy, lead a QA team, manage supplier quality, drive Lean and Six Sigma initiatives, and directly influence business performance outcomes across the organisation. In Abu Dhabi’s growing industrial, construction, energy, and services sectors, an experienced QA manager with ISO 9001, CAPA, audit leadership, and continuous improvement expertise has exceptional career growth potential. This role is your opportunity to make a measurable, lasting impact.
Position Overview
As Quality Assurance Manager in Abu Dhabi, UAE, you will provide strategic and operational quality leadership across the organisation — developing QA policies, managing the Quality Management System (QMS), overseeing inspection and testing, leading audit programs, managing CAPA, investigating non-conformances, evaluating supplier quality, and promoting a company-wide culture of quality awareness and continuous improvement. You will collaborate closely with production, engineering, procurement, and operations teams to identify quality risks, drive improvement, and ensure that all products and services consistently meet customer requirements, industry standards, and regulatory obligations. This mid-to-senior level role requires a quality professional who combines technical expertise with genuine people leadership and strategic business thinking.
Key Responsibilities
QMS Development & Quality Standards
- Develop, implement, and maintain quality assurance policies, procedures, and QMS systems — ensuring consistent product and service quality across all business operations and departments.
- Establish quality standards, performance objectives, and inspection criteria in full alignment with company requirements, ISO 9001, and applicable industry regulations and customer specifications.
- Oversee quality control activities, product inspections, testing procedures, and process evaluations — ensuring all outputs meet approved quality benchmarks before reaching customers or end users.
Audits, CAPA & Non-Conformance Management
- Lead internal quality audits and coordinate external audits — ensuring full compliance with ISO 9001, relevant industry standards, customer requirements, and regulatory obligations across all functions.
- Investigate customer complaints, product defects, and non-conformances — conducting structured root cause analysis using methodologies such as 5-Why, Fishbone, and 8D, and implementing effective CAPA to prevent recurrence.
- Monitor quality performance indicators, identify recurring issues, and implement corrective and preventive actions — tracking effectiveness and ensuring sustainable resolution of quality problems.
Continuous Improvement & Cross-Functional Collaboration
- Drive continuous improvement initiatives using Lean, Six Sigma, Kaizen, and root cause analysis methodologies — reducing production waste, rework, defect rates, and process variability across the organisation.
- Collaborate with production, engineering, procurement, and operations teams to proactively identify quality risks, resolve material defect issues, and improve operational processes and supplier quality performance.
- Analyze quality data and trends to identify improvement opportunities — preparing quality performance reports and presenting findings, risks, and recommendations clearly to senior management for informed decision-making.
Leadership, Training & Quality Culture
- Lead, train, and mentor quality assurance personnel — developing technical capabilities, building team performance, and creating a high-accountability quality team culture that supports the organisation’s operational excellence goals.
- Ensure that all employees follow established quality procedures, work instructions, and SOPs — embedding quality awareness and accountability at every level of the organisation.
- Promote a company-wide culture of quality, continuous improvement, and compliance — communicating the importance of quality standards, engaging employees at all levels, and championing the QA function as a strategic business enabler.
Requirements & Qualifications
- Proven experience as a Quality Assurance Manager, Quality Manager, or in a similar quality management leadership role with direct responsibility for QMS, audits, CAPA, and quality team management.
- Strong knowledge of quality management systems, quality assurance principles, and quality control procedures — with a thorough, hands-on understanding of how these operate in a real business environment.
- Familiarity with ISO 9001 and other relevant quality standards applicable to the organisation’s industry — including the ability to implement, maintain, and audit against these standards.
- Experience conducting quality audits, managing non-conformities, and implementing corrective and preventive actions (CAPA) — with a track record of effective root cause analysis and sustainable problem resolution.
- Strong analytical, problem-solving, and data interpretation skills — able to translate quality performance data into meaningful insights and actionable improvement initiatives for management teams.
- Excellent leadership, team management, mentoring, and stakeholder communication skills — demonstrated ability to build and develop high-performing quality teams while influencing cross-functional partners.
Who Should Apply?
- Experienced QA Managers in the UAE: With a proven track record in quality management, QMS implementation, audit leadership, and CAPA — currently in or relocating to Abu Dhabi for a mid-to-senior quality leadership role.
- ISO 9001 Certified Quality Professionals: Who have implemented, maintained, or audited ISO 9001-compliant quality systems and are ready to lead the QA function at an organisational level.
- Lean Six Sigma Practitioners: Quality managers or engineers with active Lean, Six Sigma, or Kaizen project experience — ready to drive continuous improvement culture across cross-functional teams in Abu Dhabi.
- CAPA & Audit Specialists Moving into Management: Senior quality engineers or specialists with 3+ years of audit, CAPA, root cause analysis, and non-conformance management experience ready to step into a management role.
- Cross-Industry QA Leaders: Quality Assurance Managers from manufacturing, construction, oil and gas, energy, healthcare, or services sectors with transferable ISO 9001 and QMS expertise applicable to Abu Dhabi’s diverse industrial economy.
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