Four Seasons Hotels & Resorts, Saudi Arabia is hiring a Quality Assurance Manager for the new Four Seasons Resort at The Red Sea on Shura Island. You will run the property’s quality assurance program, lead Forbes Travel Guide and LQA preparation and audits, and help deliver world-class guest service, with a competitive tax-free salary, housing and transport and paid home leave flights.
About the Resort
Location: Shura Island, on Saudi Arabia’s western Red Sea coast between Umluj and Al Wajh
Size: About 149 rooms and suites with beach and lagoon views
Facilities: Six restaurant and lounge outlets, spa with hammam, marine discovery centre, pools and two beaches
Destination: Built around sustainable tourism, renewable energy and conservation zones
Benefits & Career Opportunity
Pay: Competitive tax-free salary
Living: Housing and transportation provided, complimentary meals and uniform cleaning
Leave: 30 days annual vacation plus public holidays and paid home leave flights
Extras: Medical and life insurance, worldwide complimentary Four Seasons stays and career growth
Position Overview
As Quality Assurance Manager, you develop, put into action and oversee the property’s quality assurance programs and monitor and audit performance against Four Seasons standards, including FORBS and LQA. You analyse guest feedback to find service improvements and work with department heads on corrective actions and best practice. You run training sessions and workshops to build a service culture, lead preparation, audits and follow-up for the Forbes Travel Guide and Leading Quality Assurance (LQA), write regular quality reports and act as a brand ambassador for a seamless guest journey.
Why This Role Matters: Opening a luxury resort is a rare chance to build quality systems from the start. The package, with tax-free pay, housing, flights home and Four Seasons stays worldwide, is built for hospitality professionals who want to work in the new Red Sea destination.
Key Responsibilities
Quality Programs
- Develop, implement and oversee the property’s quality assurance programs
- Monitor and audit operational performance against Four Seasons standards
Audits & Feedback
- Lead Forbes Travel Guide and LQA preparation, audits and follow-up
- Analyse guest feedback and find areas to improve service
Training & Reporting
- Work with department heads on corrective actions and best practice
- Run training sessions and workshops on service culture and quality
- Write regular quality reports and act as a brand ambassador
Qualifications & Requirements
Education
- Bachelor’s degree in hospitality management or a related field; Les Roches graduates preferred
Experience & Skills
- At least 3–5 years in quality management, guest experience or related hospitality roles
- Proven experience with Forbes Travel Guide standards and LQA inspections
- Strong knowledge of luxury service standards and quality control systems
- Proficiency in data analysis and reporting tools
Personal & Language
- Excellent analytical, communication and presentation skills
- Strong leadership and influencing skills across departments
- Fluent English; other languages are a plus
About Four Seasons
Four Seasons Hotels & Resorts says it is powered by its people and committed to luxury with genuine heart. The new resort at The Red Sea sits on Shura Island, the hub of a destination being built with sustainable practices, renewable energy and large conservation zones.
How to Apply: The attached listing shows an Apply button but no email or phone number, so apply through the Four Seasons careers page or the original listing. No salary figure is stated, and the listing noted over 200 applicants.
Who Should Apply?
- Hotel Quality Managers: With Forbes and LQA experience
- Guest Experience Managers: Ready for a QA role
- Hospitality Graduates: With luxury service experience
- Audit Specialists: Interested in resort pre-openings
- Gulf Hospitality Professionals: Seeking a tax-free package
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