Yaumi International Bakeries, a bakery manufacturer in Dubai serving quick-service restaurant and retail customers, is looking for a Quality Assurance Supervisor to lead quality on the bakery side of the business. This is a hands-on supervisory role for someone who knows food manufacturing quality well, handles customer concerns with care, and keeps product standards consistent from one batch to the next. As Quality Assurance Supervisor, you’ll lead complaint handling, registering complaints, assigning investigations, gathering responses from QA, and sharing outcomes with stakeholders and customers; coordinate the implementation and tracking of corrective and preventive actions; keep an up-to-date complaint tracker; work with QSR customers on product cutting sessions to ensure consistency; verify product returns with supply chain and retail teams; collaborate with QSR and production teams on new product development and approvals; visit depots, outlets, and customer sites to investigate product issues; coordinate with regulatory affairs on SFDA and municipal visits; review product artworks; prepare product registrations on SFDA and export portals; and deliver finished-goods specification and product training to production staff, including sessions in Arabic. The role calls for a bachelor’s degree in food technology, microbiology, chemistry, or a related field, and two to four years in a supervisory quality role in food manufacturing, with bakery experience preferred.
About Yaumi International Bakeries — Quality Baking in Dubai
Company: Yaumi International Bakeries
Location: Dubai, United Arab Emirates
Customers: Quick-service restaurants, retail, and export markets
Focus: Bakery production with strong customer and regulatory standards
Regulators: SFDA and Dubai Baladiya requirements
Quality Assurance Supervisor Role — Complaints, CAPA & Product Compliance
Department: Quality Assurance
Primary Focus: Complaint management, corrective actions, registrations, team training
Scope: Bakery production, depots, outlets, and QSR customer sites
Mission: Keeping every bakery product consistent, compliant, and customer-ready
Quality Assurance Supervisor Position Overview
The Quality Assurance Supervisor role is where quality meets the customer. Quick-service restaurants and retail partners rely on bakery products that look, taste, and perform the same way every time, and when something falls short, the quality team has to respond quickly and fairly. Complaint handling is central to the job. You’ll register each complaint, assign the investigation, gather the findings from QA, and make sure the response reaches the stakeholder or customer who raised it. Corrective and preventive actions follow, and you’ll coordinate the teams involved, track progress in an up-to-date complaint tracker, and confirm that agreed actions are carried through. Field work matters too. You’ll visit depots, outlets, and customer sites to look at product issues at first hand, and you’ll verify returned products with supply chain and retail colleagues so that nothing is missed. Working closely with QSR customers, you’ll arrange product cutting sessions, both external and internal, to check that the product matches what the customer expects. New products need careful handling as well. You’ll coordinate with QSR and production teams on development, samples, and approvals, and you’ll review the product artworks prepared by the laboratory. Regulatory work runs alongside all of this. You’ll liaise with regulatory affairs on SFDA and municipal visits, prepare product registrations on SFDA and export portals, and keep documentation ready for inspection. Finally, you’ll train production staff on finished-goods specifications, delivering sessions in Arabic where that helps the team build competence on the floor.
As Quality Assurance Supervisor, you’ll deepen your command of bakery quality, complaint and corrective action systems, and regulatory registration, while building the coaching and communication skills that make a quality team effective. The ideal candidate holds a bachelor’s degree in food technology, microbiology, chemistry, or a related field, and brings two to four years of supervisory experience in quality inspection or quality assurance within food manufacturing, with bakery experience preferred. Strong analytical skills, a clear approach to customer communication, and comfort working across production, supply chain, retail, and regulatory teams are important. Confidence in training others, including in Arabic, will be valued. For quality professionals in Dubai who want to lead quality on a bakery production line and work directly with QSR and retail customers, this role offers a practical and visible position.
Why This Role Matters: As Quality Assurance Supervisor at Yaumi International Bakeries, you protect the reputation of bakery products with customers across the UAE, resolve complaints in a way that builds trust, drive corrective actions that stop problems from returning, keep product registrations and regulatory files in order, train production teams to meet specification, and grow a senior career in food quality assurance. Key Responsibilities & Quality Duties
Complaint Handling & Investigation
- Register customer and internal complaints promptly
- Assign investigations to the right teams
- Obtain responses from QA for each complaint
- Share outcomes with stakeholders and customers
- Maintain an up-to-date complaint tracker
- Escalate significant complaints to management
Corrective & Preventive Actions
- Coordinate the implementation of corrective and preventive actions
- Track action progress against agreed timelines
- Confirm actions are completed and effective
- Work with internal teams to close open actions
- Review recurring issues to prevent repeat complaints
- Report CAPA status to the quality management team
Customer & QSR Quality Support
- Coordinate product cutting sessions with QSR customers
- Run internal cutting sessions to check consistency
- Confirm product meets customer expectations
- Support customer audits and quality reviews
- Build strong working relationships with customer teams
- Respond to customer quality questions quickly
Field Investigation & Product Returns
- Visit depots, outlets, and customer sites to investigate issues
- Verify product returns with supply chain and retail teams
- Control returned product to prevent recirculation
- Document field findings clearly
- Identify root causes of product problems on site
- Share field learnings with production
New Product Development & Artwork Review
- Collaborate with QSR and production on new products
- Coordinate product samples and approval steps
- Review product artworks developed by the laboratory
- Check product information for accuracy before release
- Support new product trials from a quality perspective
- Keep approval records complete
Regulatory Affairs & Registrations
- Liaise with regulatory affairs on SFDA visits
- Support Dubai Baladiya inspections and requests
- Prepare product registrations on SFDA portals
- Prepare product registrations for export portals
- Respond to QA-related regulatory requests
- Keep registration files current and audit-ready
Team Training & Specification
- Deliver finished-goods specification training to production staff
- Run training sessions in Arabic to strengthen competence
- Explain quality requirements clearly on the production floor
- Assess understanding after each training session
- Support continuous improvement through team coaching
- Reinforce standards through regular on-floor checks
Qualifications & Requirements
Education
- Bachelor’s degree in Food Technology
- Bachelor’s degree in Microbiology or Chemistry
- Bachelor’s degree in a related field
Experience
- 2 to 4 years of experience in a supervisory role
- Experience in quality inspection or quality assurance
- Experience in a food manufacturing environment
- Bakery experience (preferred)
Technical Knowledge
- Understanding of food quality and complaint handling
- Knowledge of corrective and preventive action systems
- Familiarity with SFDA product registration requirements
- Understanding of finished-goods specifications
Skills & Languages
- Strong analytical and problem-solving skills
- Clear communication with customers and internal teams
- Ability to train staff effectively
- Arabic language skills for training (valued)
Career Development & Growth Opportunities
Professional Advancement
- Pathway toward Quality Manager or Food Safety Manager roles
- Opportunity to lead quality for a growing bakery business
- Exposure to QSR and export customer requirements
- Growth in regulatory and registration expertise
Learning & Development
Customer-facing quality experience with QSR partners
Hands-on complaint management and CAPA leadership
Experience with SFDA and export product registrations
Training delivery and team coaching skills
About Yaumi International Bakeries — Quality Baking for the UAE
Yaumi International Bakeries produces bakery products for quick-service restaurant, retail, and export customers from its base in Dubai. The business works to demanding customer specifications and regulatory standards, and its quality team plays a central role in handling complaints, maintaining product consistency, and keeping registrations current with SFDA and export authorities. A culture of training and continuous improvement helps production teams meet standards every day.
Career Excellence in Bakery Quality: Join a bakery manufacturer in Dubai, lead complaint handling and corrective action, work with QSR and retail customers, manage product registrations with SFDA and export portals, train production teams in Arabic and English, and build a career in food quality assurance across the UAE.
Who Should Apply?
- Bakery QA Professionals: Ready for a supervisory role
- QC Supervisors: Seeking a broader quality role
- Food Technologists: With customer-facing quality experience
- Microbiology Graduates: Moving into food manufacturing QA
- Complaint and CAPA Specialists: Looking to lead quality investigations
- Arabic-Speaking Quality Professionals: Who train production teams
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