Amazon’s MENA Ultra-Fast Grocery (UFG) team in Dubai is seeking a sharp, detail-driven, and operationally excellent Quality Specialist to own fresh and perishable product quality across meat, seafood, produce, and perishable categories. This is a rare and exciting opportunity to join one of the world’s most innovative companies at the forefront of ultra-fast grocery delivery in the Middle East. The role involves daily quality inspections at Amazon stores, hubs, and vendor sites, driving process improvements, training store associates, and actively collaborating with instock managers, vendor managers, and fulfilment partners. Candidates must hold certifications including HACCP, Dubai Municipality PIC 3, ISO 22000, and GMP, and ideally bring familiarity with the Al Aweer Central Fruit and Vegetable Market.
About the Role — Quality Specialist, Amazon UFG Dubai
Business Unit: Amazon MENA Ultra-Fast Grocery (UFG) — building fresh grocery quality from the ground up
Quality Scope: Meat, Seafood, Fruits, Vegetables, Eggs, and all perishable categories — inbound through to packing
Inspection Points: Amazon stores, fulfilment hubs, and direct vendor site quality audits across Dubai
Key Standards: HACCP, GMP, ISO 22000, Dubai Municipality food safety codes, and PIC 3 certification
Stakeholders: Instock managers, vendor managers, store operations managers, and fulfilment partners
Career Opportunity — Quality in Amazon’s UAE Grocery Innovation
Amazon Brand: Join one of the world’s most admired and innovative companies — a career-defining UAE opportunity
High-Impact Role: Directly improve customer satisfaction metrics and shape quality standards for UAE grocery delivery
Process Ownership: Drive real process improvements and automation initiatives in a fast-paced MENA retail environment
Career Growth: Strong advancement pathway to Quality Manager, Category Operations Lead, or Supply Chain roles at Amazon
Position Overview
This Quality Specialist role at Amazon’s MENA Ultra-Fast Grocery business in Dubai is a high-visibility, operationally critical position responsible for upholding Amazon’s exacting quality standards across all fresh and perishable product categories. The successful candidate will conduct daily quality reviews of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during inbound processes at Amazon stores and hubs, reject damaged or defective items, audit picking and packing quality, monitor packaging standards, and train associates on quality SOPs. Beyond day-to-day inspections, the role demands active participation in process improvement initiatives, stakeholder meetings, and weekly reporting. This requires a candidate with strong analytical skills, deep food quality knowledge — particularly of fresh produce and the Al Aweer Central Fruit and Vegetable Market — and the personal drive to continuously raise the quality bar for Amazon’s UAE grocery customers.
Why This Role Matters: As a Quality Specialist on Amazon’s UFG team in Dubai, you are the frontline guardian of the food quality that millions of UAE customers trust. Every inbound inspection you conduct, every rejected item that doesn’t reach a customer, and every process improvement you drive directly impacts customer satisfaction, reduces waste, and strengthens Amazon’s position as the most trusted ultra-fast grocery service in the Middle East — making this one of the most impactful quality roles available in Dubai’s e-commerce and grocery sector.
Key Responsibilities
Inbound Quality Inspection — Stores, Hubs & Vendor Sites
- Review and assess the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and all perishable items during Amazon inbound processes
- Conduct quality inspections at Amazon stores, fulfilment hubs, and direct vendor sites across Dubai on a daily basis
- Reject damaged, defective, or below-standard items back to vendors and document all rejections accurately by item and by vendor
- Record quantity and reason for all rejected items ensuring data accuracy for vendor performance tracking and reporting
Picking, Packing & Packaging Quality Audits
- Audit the quality of the picking and packing process performed by LPC associates to ensure product integrity is maintained
- Monitor packaging standards continuously during packing operations — identifying and flagging non-conformances immediately
- Perform daily bin audits and compile comprehensive daily and weekly quality reports for distribution to key stakeholders
- Identify recurring packaging and picking quality issues and recommend corrective actions and process improvements
Training & Quality SOP Development
- Train store associates and hub team members on quality standards, SOPs, packaging procedures, and food safety best practices
- Ensure all associates are equipped with the knowledge to consistently meet Amazon’s high quality bar for fresh categories
- Develop, update, and communicate quality SOPs and training materials tailored to fresh and perishable product handling
- Support onboarding of new associates on quality inspection protocols, rejection procedures, and food safety compliance
Process Improvement & Stakeholder Collaboration
- Proactively identify and drive process improvement initiatives to reduce damage, expiry, and quality failures across fresh categories
- Actively participate in stakeholder meetings with instock managers, vendor managers, store operations, and fulfilment partners
- Collaborate with cross-functional teams to improve customer satisfaction metrics and buying efficiency for fresh produce
- Contribute to automation and reporting improvement projects that enhance quality monitoring and data visibility across the UFG operation
Reporting, Data Accuracy & Vendor Performance
- Prepare and share accurate daily and weekly quality reports with all relevant internal stakeholders on time and without exception
- Maintain meticulous records of all inspection outcomes, rejections, audits, and corrective actions across all Amazon locations
- Track vendor quality performance trends and communicate findings to vendor managers to support supplier improvement discussions
- Use MS Excel and related tools to manage quality data, analyse trends, and generate actionable insights for the UFG team
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Food Science, Food Safety, Quality Management, or a related field — or equivalent professional experience
- Strong written and oral communication skills, including ability to communicate with technical, business, and executive stakeholders
Certifications Required
- HACCP certification is a firm requirement for this quality specialist role
- PIC 3 (Person In Charge) certification — issued by Dubai Municipality — is required for this position
- ISO 22000 food safety management system knowledge and GMP understanding are required
- Familiarity with Dubai fruit and vegetable quality specifications and the Al Aweer Central Fruit Market is strongly preferred
Essential Skills & Attributes
- Strong eye for detail and operational excellence — able to identify quality issues quickly and accurately under time pressure
- Excellent accuracy in data handling, quality documentation, and report preparation using MS Office and Excel
- Strong interpersonal and collaborative skills — able to build effective working relationships with vendors, associates, and managers
- Problem-solving mindset with proven ability to identify, analyse, and implement practical process improvements
- Willingness to take initiative, handle varied responsibilities, travel across Dubai locations, and work occasional weekends
- Ability to remain calm, professional, and solutions-focused under the pressure of a fast-paced, high-volume grocery operation
About Amazon UFG — MENA, Dubai UAE
Amazon’s MENA Ultra-Fast Grocery (UFG) business is one of the most ambitious and innovative retail ventures in the Middle East — transforming the way customers in Dubai and across the region shop for fresh grocery products. Operating at the intersection of advanced technology, operational excellence, and uncompromising food quality standards, Amazon UFG is building a grocery experience that consistently exceeds customer expectations for freshness, quality, and speed. The Quality Specialist role sits at the absolute heart of this mission — ensuring that every piece of fresh produce, every cut of meat, and every seafood item that reaches an Amazon UFG customer genuinely meets the highest quality bar. Amazon fosters an inclusive, diverse, and empowering workplace culture where every team member is valued and has the opportunity to make a real, measurable difference.
Career Excellence: Join Amazon’s UFG team in Dubai — protect fresh food quality at scale, drive operational improvements, build world-class food safety expertise, and advance your quality career with one of the world’s most innovative and respected companies.
Who Should Apply?
- Food Quality Inspectors: With HACCP, Dubai Municipality PIC 3, and ISO 22000 experience in fresh produce or perishable categories
- Fresh Produce Quality Specialists: Familiar with Al Aweer market standards, fruit and vegetable quality specs, and UAE food safety codes
- Grocery QA/QC Professionals: With retail, e-commerce, or food distribution quality audit experience seeking Amazon UAE roles
- Fast-Paced Operations Experts: Experienced in high-volume quality inspection, associate training, and process improvement initiatives
- Data-Driven Quality Analysts: With MS Excel proficiency and strong stakeholder communication skills in UAE food quality environments
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