Amazon is seeking a dynamic and customer-obsessed Logistics Supervisor to lead and develop teams within its fast-paced AMZL (Amazon Logistics) and FC (Fulfilment Centre) environments in Dubai. This versatile leadership role spans both operational areas, driving efficient workflows, exceeding customer expectations, and shaping the future of one of the world’s largest and most innovative logistics operations.
About Amazon — World’s Leading E-Commerce & Logistics Company
Operational Scope: Dual environment leadership across both AMZL last-mile delivery and Fulfilment Centre operations
Team Responsibility: Lead and develop teams of Operations Assistants, Delivery Service Providers, and Associates (30–40 people)
Innovation Culture: An opportunity to make history with one of the world’s most innovative companies
Inclusive Workplace: Amazon’s inclusive culture empowers Amazonians to deliver the best results for customers
Leadership Impact & Career Opportunity
Dual Operations Role: Unique opportunity to develop expertise across both last-mile logistics and warehouse fulfilment
Metrics-Driven Growth: Lead KPI analysis, dive deep into root cause investigations, and drive measurable performance improvements
Process Innovation: Identify and implement process improvements while becoming a subject matter expert in core operations
Career Path: Build a world-class operations and logistics career within one of the UAE’s most recognized global employers
Position Overview
This Logistics Supervisor role at Amazon Dubai covers daily operational leadership across both AMZL and Fulfilment Centre environments. You will manage teams of 30–40 Operations Assistants, Delivery Service Providers, and Associates, allocating labor, leading daily meetings, assigning duties, monitoring KPIs, implementing process improvements, and ensuring Amazon’s Health and Safety standards are maintained across all shifts — including weekends, nights, and holidays.
Why This Role Matters: As Logistics Supervisor at Amazon Dubai, you lead a team of up to 40 associates across AMZL and Fulfilment Centre environments, own daily KPI monitoring and performance deep-dives to identify and resolve operational issues, drive process improvement and lean initiatives that directly impact customer experience, manage external agency relationships and cross-functional collaboration, and build an operations leadership career at one of the world’s most recognized and fastest-growing logistics companies.
Key Responsibilities
Operational Leadership
- Oversee daily operations within both AMZL and FC environments, managing teams of approximately 30–40 associates
- Allocate labor, lead daily meetings, assign job duties, and maintain exceptional organizational standards
- Ensure efficient workflows that meet customer expectations across both operational environments
Team Management & Development
- Lead, train, and develop high-performing teams of Operations Assistants, Delivery Service Providers, and Associates
- Foster a positive and motivating work environment, driving engagement and performance
- Ensure associate safety and adherence to Amazon’s Health and Safety standards at all times
Performance Management & KPI Monitoring
- Monitor key performance indicators (KPIs) obsessively and dive deep to identify root causes of performance issues
- Implement effective solutions and drive continuous improvements across both AMZL and FC processes
- Communicate daily metrics and report exceptions to business and technical audiences
Process Improvement & Problem Solving
- Identify opportunities to streamline and improve operational processes across both environments
- Find practical and simple solutions to complex problems without compromising quality or functionality
- Drive Dive Deep analyses and implement process enhancements as a subject matter expert
Technology, Communication & Collaboration
- Continuously utilize software and hardware tools to ensure smooth daily operations
- Support the rollout and implementation of new systems and processes, gathering feedback and providing support
- Collaborate with cross-functional teams to solve operational challenges and share best practices
- Manage external agency relationships and performance to maintain operational standards
Qualifications & Requirements
Basic Qualifications
- Bachelor’s degree, or 2+ years of Amazon blue badge/FTE experience
- 1+ years of employee and performance management experience
- Experience leading teams and driving results through team members
- Strong analytical skills, attention to detail, and effective communication abilities
- Ability to work flexible schedules including weekends, nights, and holidays
- Ability to lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
Preferred Qualifications
- 1+ years of experience with performance metrics, process improvement, or lean techniques
- Bachelor’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Experience working in a fast-paced, rapidly changing, or international environment
About Amazon
Amazon is one of the world’s largest and most innovative companies, operating globally across e-commerce, logistics, cloud computing, and technology. Its AMZL (Amazon Logistics) and Fulfilment Centre (FC) operations represent the backbone of Amazon’s customer delivery promise — ensuring millions of packages reach customers on time and in full every day. Amazon’s inclusive culture empowers every Amazonian to deliver the best results for customers. If you need workplace accommodations during the application or hiring process, visit amazon.jobs/content/en/how-we-hire/accommodations for support.
Career Excellence: Shape the future of logistics and operations leadership at one of the UAE’s most recognized and innovative global employers.
Who Should Apply?
- Operations & Logistics Leaders: With 1+ year of team management experience in warehouse, fulfilment, or last-mile delivery environments
- Amazon Internal Candidates: Blue badge/FTE Amazonians with 2+ years of experience looking to move into a supervisory role
- KPI-Driven Supervisors: Comfortable diving deep into performance data and driving measurable improvements
- Process Improvement Professionals: With lean manufacturing or operational streamlining experience in fast-paced environments
- Supply Chain & Engineering Graduates: With a Bachelor’s in Operations, Logistics, Engineering, or Supply Chain and team leadership exposure
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