Americana Restaurants — one of MENA’s most recognized and expansive QSR franchise groups — is hiring a strategic and experienced Central Quality Assurance Manager in the UAE. This senior leadership role is responsible for directing and continuously improving the Americana Quality Management System, ensuring full alignment with ISO 9001, ISO 22000, FSSC 22000, BRC standards, regulatory requirements, and franchisor guidelines across a complex, multi-brand, multi-market food service operation. You will lead the Central QA team, govern quality assurance processes, drive food safety compliance, and align stakeholders at every level of the organization toward a culture of quality excellence.
About Americana Restaurants — MENA’s QSR Quality Leader
Business: One of the largest QSR franchise operators in the MENA region managing multiple global restaurant brands
Standards: ISO 9001, ISO 22000, FSSC 22000, BRC — full compliance with global food safety and quality management frameworks
Scope: Multi-brand, multi-market operations spanning the UAE and wider MENA region with complex franchisor relationships
QA Function: Central QA team overseeing quality governance, supplier and restaurant audits, CAPA management, and food safety systems
Ambition: Continuously improving quality management systems through process automation, data-driven decisions, and strategic alignment
Why Join Americana as Central QA Manager in UAE?
Senior Leadership Role: Lead the entire Central QA function across one of MENA’s most complex and diverse food service organizations
Tax-Free UAE Package: Competitive compensation in the UAE’s zero-income-tax environment for experienced senior QA professionals
Multi-Brand Exposure: Gain unparalleled experience managing quality across multiple global QSR brands and franchise systems simultaneously
Career Peak Opportunity: A rare senior QA management position at a MENA-wide food organization with genuine strategic influence
Position Overview
This Central Quality Assurance Manager role at Americana UAE is a full-time senior management position that places you at the helm of quality governance for one of the MENA region’s most prominent QSR franchise operators. You will lead and continuously improve the Americana Quality Management System — ensuring it remains aligned with ISO 9001, ISO 22000, FSSC 22000, and BRC standards while meeting the regulatory and franchisor requirements across multiple markets. This role demands a QA professional with a minimum of 7 to 10 years of food sector QA/QC experience, ideally with QSR franchise background, strong ISO and FSSC expertise, and the leadership capability to manage teams, influence senior stakeholders, and drive quality culture transformation across a large, multi-brand food organization. If you are ready to lead quality at the highest level in one of the UAE’s most exciting food companies, this is the career-defining opportunity you have been looking for.
Why This Role Matters: As Central Quality Assurance Manager at Americana UAE, you set and govern the quality standards that protect millions of customers across a vast MENA restaurant network, lead a dedicated Central QA team and influence quality decisions at the most senior levels of a multi-brand food organization, apply globally recognized ISO 22000, FSSC 22000, and BRC frameworks in a dynamic, fast-paced QSR franchise environment, drive systematic improvement in food safety, supplier compliance, and audit readiness across every brand and market, and build the pinnacle of a food quality career at one of the region’s most respected and ambitious restaurant groups.
Key Responsibilities
Quality Management System Leadership
- Lead and continuously improve the Americana Quality Management System, ensuring full alignment with ISO 9001 standards and periodic review to maintain current and up-to-date policies
- Oversee the Central Quality Assurance team, ensuring alignment with company quality policies, standards, and guidelines across all markets and brands
- Develop Central and market-level Quality Assurance Plans in line with the Americana QMS framework and strategic business objectives
- Collaborate with key stakeholders to develop and execute strategic and tactical quality assurance plans that support business objectives and enable process automation
Regulatory, Franchisor & Standards Compliance
- Ensure local regulatory requirements across all operating markets and franchisor guidelines are implemented and fully aligned with the Americana Quality Management System
- Analyze franchisor quality systems, identify gaps and redundancies, and agree on collaborative solutions to avoid duplication — particularly within the product evaluation system
- Address identified compliance gaps and discrepancies across markets and franchisor requirements with clear, timely corrective strategies
- Maintain current knowledge of statutory food safety regulations, BRC, ISO 22000, FSSC 22000 frameworks, and internal Americana quality policies
Audits, Non-Conformance & CAPA Management
- Review non-conformities identified through internal and external audits and support the resolution of escalated non-conformance reports across the organization
- Monitor and plan supplier and restaurant audit programmes to ensure ongoing compliance with quality and food safety standards
- Develop proactive quality solutions by collecting and analyzing data, and establish quality assurance plans through hazard analysis, CCP identification, preventive measures, and corrective actions
- Oversee calibration and testing programmes and ensure documentation and records are maintained in accordance with the Americana QMS and are readily available for audit review
Stakeholder Engagement & Quality Governance
- Address all QA-related enquiries covering products, raw materials, customer complaints, food safety hazards, and governmental requirements and escalate to relevant stakeholders for timely action
- Influence senior-level stakeholders and lead quality-driven change initiatives that embed a culture of food safety and quality excellence throughout the organization
- Support training initiatives for relevant stakeholders on the Americana Quality Management System and related food safety standards
- Drive strong collaboration and alignment across central, market, and franchise functions to achieve consistent quality outcomes at every level
Data Analysis & Continuous Improvement
- Analyze quality data, audit trends, and performance indicators to identify systemic improvement opportunities across all brands and markets
- Develop and implement quality assurance plans incorporating hazard analysis, critical control point identification, verification controls, and monitoring procedures
- Support the effective implementation of quality management software, reporting tools, and process automation initiatives
- Lead and mentor the Central QA team to build a high-performing, capable function that delivers measurable improvements in food safety and quality outcomes
Qualifications & Requirements
Educational Requirements
- Bachelor’s Degree in Food Science, Food Technology, Quality Management, or a closely related discipline
- MBA or Postgraduate M.Sc. in Quality Management is a significant asset and highly preferred for senior candidates
Experience Requirements
- Minimum 7 to 10 years of experience in Quality Management, Quality Assurance, or Quality Control within the food sector — restaurant, food manufacturing, or food processing
- Minimum 3 years in a commercial organization management role, leading teams and influencing senior stakeholders
- Extensive F&B industry experience — background with a QSR franchisee is a strong competitive advantage
Technical Skills
- Strong knowledge of ISO 9001, ISO 22000, FSSC 22000, and BRC quality and food safety management standards
- Hands-on experience in audit readiness, non-conformance management, CAPA follow-up, and documentation control
- Proven ability to develop, implement, and continuously maintain quality management systems and related processes
- Proficiency in quality management systems, reporting tools, data interpretation, and quality performance indicator analysis
Leadership & Generic Skills
- Excellent verbal and written communication skills in English for senior stakeholder engagement across multi-brand, multi-market environments
- Strong people management skills with the proven ability to develop, coach, and grow quality talent across a central function
- Demonstrated ability to influence at senior level and lead organizational change in complex, multi-stakeholder food businesses
- Strong planning, prioritization, and execution skills with the ability to manage multiple quality workstreams simultaneously
About Americana Restaurants — MENA’s Premier QSR Franchise Operator
Americana Restaurants is one of the largest and most recognized Quick Service Restaurant (QSR) franchise operators in the MENA region, managing an iconic portfolio of global food service brands across the UAE and wider Middle East. With decades of operational excellence and a deep commitment to food safety, quality, and customer satisfaction, Americana has built a reputation as a trusted and leading food organization across some of the world’s most dynamic consumer markets. The company’s Central Quality Assurance function plays a foundational role in protecting brand integrity, regulatory compliance, and the food safety standards that underpin Americana’s commitment to its millions of daily customers.
Joining Americana as Central Quality Assurance Manager means stepping into one of the most senior and impactful quality leadership roles available in the UAE’s food industry today.
Who Should Apply?
- Senior QA Managers: With 7–10 years of food sector QA/QC experience and proven ISO 22000, FSSC 22000, or BRC leadership credentials
- QSR & Food Service Quality Leaders: With franchise or multi-brand QA management experience in UAE or wider MENA markets
- Food Science Graduates: Holding an MBA or M.Sc. in Quality and ready for the highest-level QA management role in UAE F&B
- Audit & CAPA Specialists: Experienced in managing non-conformance programmes, supplier audits, and food safety governance across complex organizations
- Strategic Quality Leaders: Who can influence at C-suite level, build high-performing QA teams, and drive quality transformation across multi-market restaurant operations
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