Alrashed Foods, a growing food manufacturing company based in Dubai, UAE, is seeking an experienced Quality Supervisor to lead complaint handling, coordinate corrective action plans, liaise with QSR customers on product consistency, support new product development and sample approvals, manage SFDA and Baladiya regulatory interactions, verify product returns, review product artworks, prepare product registrations, and conduct product and FG specification training for production staff — within a dynamic, compliance-focused food manufacturing and bakery environment serving major QSR and retail customers across the UAE and region.
About Alrashed Foods — Food Manufacturing in Dubai
Industry: Food manufacturing — specialising in bakery and food products for QSR (Quick Service Restaurant) customers and retail markets across the UAE and wider region
Quality Focus: Strong emphasis on food quality assurance, regulatory compliance, and customer-specific product standards for major QSR and retail accounts in the UAE market
Regulatory Environment: Full compliance with SFDA (Saudi Food and Drug Authority), Baladiya municipal inspections, and UAE food safety and quality regulatory requirements
Operations: Multi-site operations across Dubai depots, outlets, and production — with product quality oversight extending to customer sites, distribution points, and external QSR locations
NPD: Active new product development program in collaboration with QSR and production teams — creating regular opportunities to contribute to product innovation and quality approval processes
Why This Quality Supervisor Role in Dubai Stands Out
QSR Customer Engagement: Direct liaison with major QSR customers for product cutting sessions and quality consistency reviews — building high-value commercial food quality relationship skills in Dubai
Regulatory Authority Access: Coordinate SFDA and Baladiya visits, product registrations, and export portal compliance — gaining essential regulatory credentials for the UAE and GCC food manufacturing market
NPD Involvement: Contribute actively to new product development, sample management, and approval processes — combining quality assurance expertise with product innovation in a growing food business
Diverse Skill Building: A uniquely broad quality supervisor scope covering complaint handling, artwork review, product registration, regulatory compliance, staff training, and multi-site quality oversight in one role
Position Overview
Alrashed Foods in Dubai is hiring a detail-oriented and proactive Quality Supervisor with 2 to 4 years of supervisory experience in food manufacturing quality assurance or quality inspection — preferably with bakery sector experience. You will lead end-to-end complaint handling processes, coordinate corrective action plans with internal teams, liaise with QSR customers on product consistency, work with Supply Chain and Retail on product return verification, support new product development and approvals, visit depots and customer sites to investigate issues, coordinate SFDA and Baladiya compliance activities, review product artworks, prepare product registrations, and deliver FG specification and product training for production staff including Arabic-language training sessions to enhance team competence across the Dubai manufacturing operation.
Why This Role Matters: As Quality Supervisor at Alrashed Foods Dubai, you are the primary guardian of product quality and regulatory compliance for a food manufacturing business serving major QSR customers and retail markets — where your work directly protects consumer health and brand reputation every day, lead complaint handling and corrective action processes that drive genuine, measurable improvements in food product quality and customer satisfaction across Alrashed’s Dubai manufacturing and distribution operations, build a uniquely diverse UAE food quality career encompassing complaint management, SFDA regulatory compliance, QSR customer liaison, product registration, artwork review, NPD sample approvals, and Arabic-language staff training — all within one dynamic supervisory role, develop deep expertise in SFDA and Baladiya regulatory compliance, product registration on export portals, and UAE food authority requirements — credentials that are consistently among the most valued in the GCC food manufacturing employment market, and advance your career in Dubai’s thriving food manufacturing and QSR supply sector with a company that operates across multiple channels and offers genuine breadth of professional growth opportunity.
Key Responsibilities
Complaint Handling & Corrective Action Management
- Lead the complete complaint handling process — registering all incoming customer and stakeholder complaints accurately, assigning investigations to appropriate QA team members, obtaining Customer Complaint Investigation Reports (CCIRs), and sharing professional, evidence-based responses with stakeholders and customers within agreed timelines
- Coordinate with internal teams across production, supply chain, and quality to implement and continuously track Corrective Action Plans (CAPs) — maintaining an updated, well-organised complaint tracker that provides management with real-time visibility of complaint status and resolution progress
- Investigate product quality issues at depots, outlets, and customer sites through regular field visits — gathering direct operational evidence that supports accurate root cause analysis and effective corrective action implementation
- Analyse complaint trends and recurring quality issues — identifying systemic patterns that require structural improvements to production processes, storage practices, or quality control checkpoints across Alrashed’s Dubai operations
QSR Customer Liaison & Product Return Management
- Liaise proactively with QSR (Quick Service Restaurant) customers to coordinate external and internal product cutting sessions — ensuring consistency of product standards, sensory quality, and specification compliance across all QSR supply activities in Dubai
- Work closely with Supply Chain and Retail teams on product return verification and control — ensuring all returned products are accurately assessed, documented, and managed in accordance with quality and food safety procedures
- Collaborate with QSR and production teams for new product development projects, sample preparation, and customer approval processes — supporting the timely advancement of new product concepts from development through to quality-approved production
- Build and maintain professional, trust-based relationships with QSR customer quality teams — acting as a reliable and technically credible quality contact who proactively addresses product quality concerns before they escalate into formal complaints
Regulatory Compliance — SFDA, Baladiya & Product Registration
- Coordinate with the Regulatory Affairs team for SFDA (Saudi Food and Drug Authority) and Baladiya municipal inspection visits — preparing the facility, documentation, and team for regulatory authority access and ensuring all findings are promptly addressed
- Prepare product registrations on SFDA and other export portals — managing the technical dossier preparation, submission, and follow-up processes required to maintain and expand Alrashed Foods’ product registration portfolio across target markets
- Review and verify product artworks developed by the laboratory — ensuring label accuracy, regulatory compliance, and full alignment with SFDA labelling requirements, brand guidelines, and customer-specific artwork specifications
- Support the management of all QA-related regulatory requests — responding to authority queries, maintaining compliance documentation, and coordinating with internal teams to ensure the business remains in good regulatory standing at all times
Production Training & Quality Standards Development
- Conduct Finished Goods (FG) specification and product quality training sessions for production staff — delivering practical, well-structured training that builds team competence in identifying quality non-conformances and understanding product acceptance criteria
- Deliver training sessions in Arabic as well as English — ensuring that all production team members, regardless of language background, fully understand and can consistently apply quality standards and FG specifications in their daily work
- Develop training materials, quality procedure documents, and visual aids that support ongoing quality competence building across the production and quality teams at Alrashed Foods’ Dubai facility
- Foster a strong quality culture across production teams — building genuine ownership and accountability for product quality standards at every level of the manufacturing operation through consistent engagement, clear communication, and positive reinforcement
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Food Technology, Microbiology, Chemistry, or a closely related scientific or food science field from an accredited university — required for this Quality Supervisor role at Alrashed Foods Dubai
- Additional professional certifications in food safety, quality management, HACCP, or product regulatory affairs are considered a strong advantage for this role in the UAE food manufacturing sector
Experience Requirements
- Minimum 2 to 4 years of experience in a supervisory role in quality inspection or quality assurance within a food manufacturing industry environment — this supervisory-level experience is a firm requirement for this position
- Bakery sector experience is strongly preferred — candidates with quality assurance experience in bakery, pastry, or baked goods manufacturing will be given priority consideration for this Dubai-based Quality Supervisor role
- Practical experience with complaint handling, corrective action management, customer quality liaison, and food regulatory compliance in the UAE or GCC food manufacturing market is highly valued
Essential Skills
- Strong knowledge of food quality assurance principles, QA/QC procedures, and food manufacturing quality management systems applicable to bakery and food production environments in the UAE
- Arabic language proficiency — required for delivering production staff training sessions in Arabic and for communicating effectively with Arabic-speaking team members across Alrashed Foods’ manufacturing operations
- Strong attention to detail, structured analytical thinking, and excellent communication skills — essential for complaint investigation, corrective action management, regulatory compliance coordination, and QSR customer liaison
About Alrashed Foods
Alrashed Foods is a Dubai-based food manufacturing company specialising in bakery and food products for the UAE’s growing QSR and retail markets. With operations spanning production facilities, depots, and direct customer supply to major Quick Service Restaurant accounts, Alrashed Foods is committed to delivering consistently high-quality food products in full compliance with UAE, SFDA, and Baladiya regulatory requirements. The quality team plays a central and strategically important role in the business — protecting product quality, managing customer relationships, supporting regulatory compliance, and driving continuous improvement across all manufacturing and supply chain activities.
Career Excellence: Join Alrashed Foods in Dubai as Quality Supervisor — where your food quality expertise, SFDA knowledge, QSR customer skills, and Arabic training capability directly strengthen the quality systems that protect consumers and support one of Dubai’s growing food manufacturing and QSR supply businesses.
Who Should Apply?
- Food Manufacturing QA Supervisors: With 2–4 years supervisory experience in food quality assurance or inspection — particularly in bakery, pastry, or baked goods manufacturing in the UAE or GCC region
- QSR Supply Chain Quality Professionals: With direct QSR customer liaison, product cutting session management, and QA compliance experience in a food manufacturing or FMCG environment serving Quick Service Restaurant accounts
- SFDA & Regulatory Compliance Officers: With SFDA product registration experience, Baladiya inspection coordination background, and food regulatory compliance expertise relevant to the UAE and Saudi Arabian food markets
- Bilingual Arabic-English Food Quality Supervisors: With strong Arabic communication skills, food quality training delivery experience, and a food science or microbiology academic background seeking a UAE food manufacturing quality role
- Food Technology Graduates with QA Experience: Holding a Bachelor’s in Food Technology, Microbiology, or Chemistry with 2+ years of supervisory QA experience in food manufacturing and a passion for product quality excellence in Dubai
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