A global company is hiring an experienced Outbound Operations Administrator in Dubai to manage end-to-end outbound order flow for Wholesale and Franchise customers across the MENA region, coordinating with Warehouse, Sales, Marketing, and Finance teams, monitoring stock availability and order commitments, and maintaining accurate Excel trackers and ERP records to support timely deliveries.
About the Role — Outbound Operations Focus
Regional Scope: Wholesale and Franchise customers across the MENA region
Cross-Functional Reach: Warehouse, Sales, Marketing, Finance, and customer coordination
Core Tools: Excel trackers, ERP systems, and reporting dashboards
Focus Areas: Stock availability, seasonal autobook requirements, and billing accuracy
Preferred Industries: Retail, fashion, sportswear, FMCG, or consumer goods
Career Impact & Operations Opportunity
Strategic Location: Dubai — a regional hub for wholesale and franchise distribution across MENA
Data-Driven Ownership: Analyze order data and proactively resolve discrepancies
Cross-Functional Collaboration: Work directly with Warehouse, Sales, Marketing, and Finance teams
Career Growth: A proactive, curious mindset with genuine room to grow within the business
Position Overview
We are looking for an experienced Outbound Operations Administrator to join a global company in Dubai. This role manages end-to-end outbound order flow for Wholesale and Franchise customers across the MENA region, coordinating with Warehouse, Sales, Marketing, Finance, and customers to ensure accurate and timely deliveries, while monitoring stock availability, tracking billing values, and identifying process improvements.
Why This Role Matters:Â As Outbound Operations Administrator, you own the end-to-end outbound order flow for Wholesale and Franchise customers across the MENA region, coordinate closely with Warehouse, Sales, Marketing, and Finance to ensure accurate, timely deliveries, build and maintain Excel trackers and reports that drive operational visibility, work hands-on with ERP systems to manage customer orders and inventory, proactively resolve order discrepancies and delivery challenges, and grow within a global company that values a proactive, solutions-oriented mindset.
Key Responsibilities
Outbound Order Flow Management
- Manage end-to-end outbound order flow for Wholesale and Franchise customers across the MENA region
- Track billing values and support accurate order processing
Cross-Functional Coordination
- Coordinate with Warehouse, Sales, Marketing, Finance, and customers to ensure accurate and timely deliveries
- Resolve order discrepancies and delivery challenges proactively
Stock & Order Monitoring
- Monitor stock availability, seasonal autobook requirements, and order commitments
- Work with ERP systems to manage customer orders and inventory information
Reporting & Process Improvement
- Create and maintain Excel trackers, reports, and operational updates
- Analyse order data and identify potential issues or process improvements
Qualifications & Requirements
Experience Requirements
- Minimum 5 years of experience in outbound operations, order management, customer fulfilment, supply chain operations, or logistics coordination
- Experience within retail, fashion, sportswear, FMCG, or consumer goods environments preferred
Essential Skills
- Strong Microsoft Excel skills with experience managing trackers, reporting, and analysing large datasets
- Good understanding of ERP systems and order processing workflows
- Excellent communication skills with a professional and approachable personality
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- A proactive, curious, and solutions-oriented mindset with the ability to grow within the business
About the Opportunity
This role sits within a global company’s outbound operations function in Dubai, managing Wholesale and Franchise order flow across the MENA region. The position offers hands-on exposure to ERP systems, cross-functional coordination with Warehouse, Sales, Marketing, and Finance teams, and genuine opportunity to grow within the business for a proactive, solutions-oriented professional.
Career Excellence: Build a regional operations career managing outbound order flow for a global company, with competitive salary, standard benefits, and room to grow.
Who Should Apply?
- Outbound Operations Professionals:Â With 5+ years of order management or logistics coordination experience
- Retail & Fashion Operations Specialists:Â Comfortable managing Wholesale and Franchise order flows
- ERP & Excel Power Users:Â Skilled in tracking large datasets and building operational reports
- Supply Chain Coordinators:Â Experienced resolving order discrepancies and delivery challenges
- Detail-Oriented Professionals:Â Comfortable managing multiple priorities in a fast-paced MENA operation
Recently Opening Job👇
