Americana, one of the region’s leading multi-brand food and restaurant groups, is hiring an Assistant Quality Manager based in Riyadh, Saudi Arabia. This role supports the implementation and expansion of the quality management system across the market, helping to manage the Quality Assurance team while ensuring food safety, brand compliance, and quality standards are consistently maintained across all business operations.
About Americana — A Leading Multi-Brand Food & Restaurant Group
Market Scope: Multi-brand, multi-market food and restaurant operations across the region
Quality Framework: Americana Quality Management System (QMS) covering SOPs, supplier audits, store audits, and food safety incident management
Compliance Standards: HACCP, ISO, and GFSI frameworks applied across the full supply chain and store network
Stakeholder Environment: Cross-functional collaboration with Procurement, Supply Chain, Operations, Maintenance, Franchisors, and Ministry officials
Quality Leadership Impact & Career Opportunity
Strategic Scope: Support and execute the annual Market Quality Plan, aligning with the QA Director and brand operations teams
Team Development: Support recruitment, training, and development of specialist QA professionals
Supply Chain Coverage: Manage supplier, DC, commissary, and store audits across the brand’s operations
Career Growth: Build senior QA leadership experience within one of the region’s most recognized food and restaurant operators
Position Overview
This Assistant Quality Manager role at Americana in Riyadh is responsible for supporting the implementation and expansion of the quality management system across the market. You will execute the annual Market Quality Plan, manage food safety and brand compliance, lead supplier and store audits, support food safety incident investigations, analyze quality data, manage food complaints, and collaborate effectively across internal and external stakeholders to maintain the highest standards of food safety, quality, and regulatory compliance.
ecting food safety and brand compliance across a multi-brand restaurant operation, execute HACCP, ISO, and GFSI-based audit programmes across suppliers, DCs, commissaries, and stores, support food safety incident investigation and effective corrective action planning, drive year-on-year improvement in food safety audit results, and develop your career as a senior QA leader within one of the most respected food and restaurant groups in the MENA region.
Key Accountabilities
Annual Quality Plan Execution
- Provide support to execute elements of the annual Market Quality Plan (QP), ensuring all allocated tasks are completed through the year
- If serving as Market QA Lead, propose the annual Market QP and align with the QA Director before the start of year
- Track and report Quality Plan execution progress against KPIs on a regular basis
Food Safety, Supplier & Store Audits
- Provide support on all food safety, quality opportunities, and initiatives including supplier and product approval
- Ensure planned supplier, DC, commissary, and store audits and product surveillance programmes are completed
- Communicate and train food safety standards and procedures across all relevant stakeholders
- Drive year-on-year improvement in brand food safety audit results with no test failures
Food Safety Incident Management
- Support local Food Safety initiatives including communicating standards and procedures
- Support risk assessment, food safety incident reporting, and serious incident investigation
- Develop and implement effective action plans that reduce risk across brand or market following any serious incident
Data Analysis & Performance Reporting
- Analyze data, report on performance, and identify opportunities to drive improvements as required by the Line Manager
- Submit reports on time and in full; conduct quarterly review meetings with Brand Operations to agree and drive improvement actions
Stakeholder Management & Compliance
- Communicate effectively and maintain strong relationships with internal functions including Procurement, Supply Chain, Property Development, Maintenance, and Operations
- Manage external stakeholder relationships with franchisors, ministry officials, and third-party auditors
- Ensure legal compliance, safety, and quality remain top priorities in all business decisions
Product Quality, Localisation & Complaint Management
- Support product localisation initiatives working with vendors to develop ingredients and raw materials to required specifications
- Ensure product quality is maintained through delivery of product cutting and evaluations
- Manage food complaints through prompt investigation, root cause identification, and corrective actions to meet turnaround time (TAT) targets
Qualifications & Requirements
Educational Requirements
- Bachelor’s degree in Food Science, Chemistry, Biology, Chemical Engineering, or a related field
Experience Requirements
- Minimum 7 years of experience in Quality Assurance or QHSE within a relevant food sector: restaurant, food manufacturing, or food processing
- Minimum 2 years in a commercial organisation management role preferred
Job-Specific Technical Skills
- Detailed understanding of food safety management including HACCP, ISO, and GFSI
- Good working knowledge of compliance methodologies, including Lead Auditor or Certified Internal Auditor (CIA) credentials
- Proven ability to manage relationships across multiple stakeholders in a complex food business environment
Generic & Leadership Skills
- Ability to operate effectively in a multi-brand, multi-market, multiple stakeholder environment
- Excellent command of English, both verbal and written
- Ability to influence others at senior level and lead change initiatives
- Strong leadership, emotional intelligence, business acumen, and decision-making capabilities
- Ability to manage, develop, and grow talent within a specialist QA team
About Americana
Americana is one of the region’s leading multi-brand food and restaurant groups, operating across multiple markets in the Middle East and beyond. The company’s Quality Management System spans the full supply chain — from supplier and DC audits to commissary and store-level compliance — underpinned by HACCP, ISO, and GFSI standards. Americana’s QA function works closely with Procurement, Supply Chain, Operations, Maintenance, franchisors, ministry officials, and third-party auditors to ensure food safety and brand compliance are always top of mind across every part of the business.
Career Excellence: Build a senior food quality management career inside one of the region’s most respected multi-brand restaurant and food operations groups.
Who Should Apply?
- Senior QA / QHSE Professionals: With 7+ years of food safety and quality assurance experience in restaurants, food manufacturing, or food processing
- HACCP & GFSI Certified Managers: Looking to apply audit and compliance expertise within a major multi-brand food group
- Food Safety Specialists: Experienced in supplier audits, DC audits, commissary reviews, and store compliance programmes
- Lead Auditors & Certified Internal Auditors: Seeking a senior QA management role with broad cross-functional stakeholder influence
- Food Science or Chemistry Graduates: With a management background in commercial food organisations and a strong quality improvement track record
Recently opened JOBS 👇🏻
Business Development Manager Jobs Dubai 2026
Production Manager Food Manufacturing Jobs Dubai 2026
Production Supervisor Jobs Riyadh Saudi Arabia 2026
Food Safety Hygiene Supervisor Jobs Dubai UAE 2026
